I ordered via DTV.com in 2011 and never got my in game goodies and what not, and now I'm considering what to do, I want to watch via DTV but also want the goodies that DTV never got to me back in 2011.
I just paid for the v-ticked here via battlenet and don't want to have to pay again via DTV just to watch it the way I want.
I believe that was the same year that DTV tried to screw me out of the goodies. They passed the buck to Blizzard and Blizzard for a time passed it to DTV. Eventually a Blue intervened on the forums and I had my goodies mailed to me in game.
I would urge you to do the same. It's an easy matter for them to send you an in game item.