Don't blame Blizzard, it's not their fault. They outsourced the job to a company that just did not end up meeting the standards for such a huge event.
And that is the problem with outsourcing.
There is a reason why Blizzards team is incredible, having to deal with us on a daily basis. Eventbrite, as much as I was being told was mean to take our sheer mass really blew.
I hate that I was so blind when I entered the waiting room. I wasted a couple milliseconds trying to hit order since I didn't see the tiny drop down. The three of us had 4 computers in queue. One lasted 2 minutes, I was in queue for 8, the kindle was like 12 and the last PC was 17 minutes in the waiting room. Our leader was so pissed, then noticed that the button turned green again. I saw it too, but as soon as we hit it we both got knocked out instantly.
I'm just worried because it seems that even though we were waiting for that long, people were queuing in late like 12-15 mins and getting tickets. Defeats the purpose of first come first serve.
I miss the old system, let you know if you were most likely to get tickets or not. I only notice that when I was on optics last year and my guildies were over here that I got to the ticket booth before them, like my place in line advanced a bit faster. At least we knew what the status of the tickets were.