How-To Purchase Tickets through Eventbrite

Community Manager
BlizzCon 2014 ticket sales are almost here! We wanted to provide a quick walkthrough of how to purchase tickets so you’ll know what to expect and what information you’ll need to have ready.
Information you will need:
  • Your information: First Name, Last Name, Email Address, Character name (optional)
  • Credit card information, including billing information (Country, Address, City, State, Zip Code)
  • Your friends’/family’s information: First Name, Last Name, Email Address, Character Name (optional)

SCREENSHOT 1
Step 1: Head to www.blizzcon2014.eventbrite.com, and choose the quantity of tickets you wish to purchase from the drop-down menu. Please remember there is a 4-ticket-per-household limit for General Admission tickets and a 2-ticket-per-household limit for the BlizzCon Benefit Dinner.
Note: Benefit Dinner tickets will not be on sale until May 14.
Step 2: Click “Order Now.” Once you do so, you may find yourself in a “waiting room” before you enter the checkout process. Ticket buyers will be sent from the waiting room to checkout in the order they arrived, and there’s no need to refresh your browser. Keep in mind that being in the waiting room doesn’t necessarily mean you’re guaranteed tickets.
Step 2a: For those who are still in the waiting room after this point, if your requested number of tickets becomes available because other customers abandoned their purchases, you will be moved from the waiting room directly to the checkout process. In some cases, due to a variety of factors the system may attempt to move you from the waiting room to the checkout and realize that the number of tickets you selected is not available at that moment. In that case, you’ll be moved to the event page, but you will still be able to refresh your browser to try to purchase tickets before others who were not in the waiting room, and/or change the number of tickets you’d like to request. If the quantity you requested is now available, you will proceed directly to the checkout process.
SCREENSHOT 2
Step 3: Once you’re in the checkout and registration process, ensure the quantity of tickets is correct, and review the subtotal. Keep in mind that you can’t change the quantity of tickets during this process.
You will have 8 minutes to complete your purchase. A countdown will be displayed on-screen so you know how much time you have remaining. After 8 minutes, the tickets will be released for others to buy, drawing from those in the waiting room first.
Step 4: Fill out the Ticket Buyer information (your name and email) to purchase the tickets. All information is required in this step. Make sure you enter a valid email address that you use regularly, as important event communications (including your badges) will be emailed to this address.
Step 5: Enter the credit card information you wish to use for the transaction. Remember, you will need to have this card at the convention if you need to make changes on-site. See the Badge Information web page for more information. (All information is required in this step.)
SCREENSHOT 3
Step 6: Enter the correct billing information for the credit card you are using to purchase the tickets. (All information is required in this step.)
Step 7: Enter your name and email address for the first ticket (or your friend/family member’s information if you’re purchasing a ticket for someone other than yourself). If you don’t have that information now, just enter your own name and email for now—you’ll have until June 6 to make changes. (All information is required in this step.)
Step 8: Optionally, enter your character name for your favorite Blizzard game (or the character name of the person you’re assigning this ticket).
Step 9: Check the box to agree to the waiver. If you do not agree, you cannot proceed with purchasing BlizzCon tickets. Remember there is a 4-ticket-per-household limit for General Admission and a 2-ticket-per-household limit for the Benefit Dinner.
SCREENSHOT 4
Step 10: Enter your friends’ or family members’ name and email address for each additional ticket. Again, you’ll have until June 6 to make changes if you need to sort that out later. (All information is required in this step.)
*If you do not have that information at the time of purchase, use the drop-down menu to auto-fill the ticket with your own name and email address—or, you can manually enter your own information. Remember you need to do this separately for each additional ticket you’ll be purchasing.
Step 11: Optionally, enter the character name of the person using this additional ticket. You can leave this blank.
Step 12: You will need to agree to this waiver for each additional ticket you’re purchasing.
Step 13: Once you’ve entered everything, click Pay Now.
SCREENSHOT 5
Once you click Pay Now, you will be sent to a processing order page.
SCREENSHOT 6
Congratulations! You have successfully purchased tickets to BlizzCon 2014! You will receive a confirmation email (check your spam folder, just in case)!
EDIT: You can check out our Ticket Buying Tips blog for further information: http://us.battle.net/blizzcon/en/blog/14003199/
Edited by Phenteo on 5/29/2014 2:23 PM PDT
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90 Gnome Mage
17560
Yay for step by step guide! ^_^

Good luck everyone!
Edited by Elvine on 5/2/2014 5:33 PM PDT
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I was hoping for a "Good Luck" and a "Don't Panic" statement on this.
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Thanks for the guide :) Good luck to everyone purchasing tickets <3 :)
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90 Draenei Priest
11870
Hooray!
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Community Manager
05/02/2014 04:39 PMPosted by MrChia
I was hoping for a "Good Luck" and a "Don't Panic" statement on this.


Good luck, and don't panic!
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90 Blood Elf Paladin
13755
Oooh. Updates. /adds them

/hugs Phenteo

Thank you for the guide.

Good luck everyone!
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05/02/2014 04:13 PMPosted by Phenteo
there’s no need to refresh your browser

...because the refresh war is to get INTO the waiting room.

I do hope that Bliz gave Eventbrite a heads-up on how HUGE the bandwidth spike will be right around when they enable that "Order Now" button.... because nothing will suck more than Eventbrite underestimating the power of the Blizzard fans and the server crashing.
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Community Manager
I do hope that Bliz gave Eventbrite a heads-up on how HUGE the bandwidth spike will be right around when they enable that "Order Now" button....

We did.
Edited by Phenteo on 5/2/2014 6:24 PM PDT
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90 Blood Elf Paladin
11355
Thanks a bunch Phenteo! So, the waiting room sounds sort of like the queue system on the battle.net page. Should be interesting.
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90 Human Paladin
14020
Can you change your ticket amount after the waiting room?
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90 Gnome Mage
17560
05/02/2014 10:23 PMPosted by Firael
Can you change your ticket amount after the waiting room?


No, that would require you to go back to the event page. Once you've clicked "Order Now" you will be locked in for that quantity of tickets.
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90 Troll Rogue
16180
inb4 we kill Eventbrite's site next week.
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90 Undead Rogue
2685
Hi! Can you tell me if you can use PayPal to purchase the tickets? Just wondering.. thanks!!
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90 Orc Mage
7345
Thanks for the guide. One minor note though on this step

05/02/2014 04:13 PMPosted by Phenteo
Step 3: Once you’re in the checkout and registration process, ensure the quantity of tickets is correct,


It sounds like step 3 is too late to "ensure the quantity of tickets is correct". You need to do that before "Step 2: Click "Order Now"."

If you wait till step 3 to make sure you have the right number of tickets selected, you can't correct the number of tickets if it is wrong, you can only buy the wrong number of tickets shown, or get back in line and probably not buy any.
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Community Manager
05/03/2014 10:21 AMPosted by Khanjure
Thanks for the guide. One minor note though on this step


As you cannot change you, you should be sure to the number you are choosing before clicking the purchase now. I just wanted to re-iterate that you should check again, just in case. :)
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90 Human Paladin
6660
About the very first step, do you have to do the insane F5-button destroying refreshment of the page until the order button appears while waiting for the 7pm PDT to roll around? Or does it auto-refresh to show the new page?

Forgive me if my question seems stupid. It might be.
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90 Undead Priest
12615
Just curious is there a backup plan in case we crash the server?
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90 Pandaren Mage
13215
Thanks for the screenshot guide. I was getting nervous not knowing what to expect.
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4 tickets per household? wtf??!! We plan on going to america (from Aus) next year and Blizzcon is on the list of places to go. There are 5 of us, am I supposed to draw straws to see who we don't take?
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