1. Download, install, and update Malwarebytes (free version is fine). Boot into safe mode and run a FULL (not quick version) scan with the game up and gibberish in the login fields. Some malware only activates under those conditions.
2. When that scan is done, run a FULL virus scan with an updated virus scanner. Microsoft Security Essentials is free and decent these days. Some folks here also like Avast. Better than Nortons, MacAffee, etc.
3. From a PC you know to be free of malware, change your email password. Check it for forwarding as well. Sometimes hackers set up forwarding. Change your bnet password again now that the PC is clean.
4. Create a new email that you use ONLY for battle.net. Gmail is great because you can put two factor authentication on it and prevent hackers from logging in without a code.
5. Get an Authenticator!!!! The mobile device version is FREE and the keychain is only $6.50 in the US with free shipping.
6. Consider SMS Protect - this is not an Authenticator, but is a messaging service that lets you know about account changes and prevents some of them, such as an unauthorized email change.
11/05/2013 02:17 PMPosted by MissCheetahYour only means to deal with this is to file an appeal. https://us.battle.net/support/en/article/how-to-appeal You would have received an email to the account when the ban happened.
Hey not sure where to post this, but dear blizzard I have not touched diablo in ages but when I installed it back today it states that my account has been banned. Why is that? The email address is...
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