Diablo® III

error316923

i am a tw severs' player in tw severs. i can't see my character in tw severs always. always shows error316923. and asian severs Customer Service can't help me solve this problem. i think it is a bug. i am not good at english,so maybe my question can't let u undersand. if there any chinese ,can u help me translate my question ?
我是台服玩家,我在台服的view profile中,看不到自己的角色资讯。在游戏中,点击个人资讯,也总是出现error316923.自我玩游戏以来一直如此。但是在其他服务器中,都可以看到自己的资讯。我找过台服的客服,但是他们也无法解决。给的答案都是过几天再看。可是自我去年买游戏以来都是如此。
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https://us.battle.net/support/en/article/diablo-iii-ingame-errors

That error # is not on the list. Are you sure it's the right error #?

#是不是犯同样的错误就行了。您确定这是正确的错误#?

google translate^ :/ don't know any Chinese

谷歌翻译^ :/ 不知道任何中国
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i am sure~ and i have just change computer to play DIII ,it still show this
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https://us.battle.net/support/en/article/diablo-iii-ingame-errors

That error # is not on the list. Are you sure it's the right error #?

#是不是犯同样的错误就行了。您确定这是正确的错误#?

google translate^ :/ don't know any Chinese

谷歌翻译^ :/ 不知道任何中国

http://tw.battle.net/d3/zh/profile/Tom-31772/ u can't see my profilein TAIWAN(ASIA) severs.
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https://tw.battle.net/support/zh/article/diablo-iii-ingame-errors

not there either...not sure what's going on but it's an unlisted error.
没有......不知道是怎么回事,但它是一个非上市的错误。
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