Diablo® III

[NEW] 3/13 - Issues Creating Game / Latency Reports

(Locked)

game is unplayable - finding something else to play. Please Blizz update us when the problem is fixed for good.
Huge lag just started up again. No tracert issues after several iterations, but here you go.

3 7 ms 7 ms 20 ms bvi80.aggr2.chgo.il.rcn.net [207.229.191.131]
4 7 ms 7 ms 8 ms bdle2.border1.eqnx.il.rcn.net [207.172.15.196]
5 12 ms 8 ms 8 ms te-8-3.car3.Chicago1.Level3.net [4.71.101.73]
6 7 ms 8 ms 9 ms ae-31-51.ebr1.Chicago1.Level3.net [4.69.138.30]
7 9 ms 7 ms 7 ms ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
8 10 ms 7 ms 8 ms ae-106-3506.edge4.Chicago2.Level3.net [4.69.158.133]
9 25 ms 23 ms 23 ms 192.205.37.149
10 73 ms 88 ms 83 ms cr1.cgcil.ip.att.net [12.122.133.34]
11 74 ms 72 ms 72 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 74 ms 78 ms 76 ms cr1.slkut.ip.att.net [12.122.30.25]
13 76 ms 71 ms 86 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 73 ms 71 ms 72 ms gar20.la2ca.ip.att.net [12.122.128.181]
15 70 ms 205 ms 71 ms 12-122-254-238.attens.net [12.122.254.238]
16 72 ms 72 ms 73 ms 206.16.68.54
17 75 ms 72 ms 71 ms 12.129.209.68
Heh, it strikes me as funny that every lag spike that is shown on those is right where it transitions to Blizzard's network. Not enough infrastructure.
91 Tauren Paladin
16710
Posts: 71
From Smyrna, TN

Severe latency spikes in the middle of game play

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 16 ms 13 ms 98.211.32.1
3 15 ms 13 ms 13 ms 68.85.135.61
4 13 ms 16 ms 14 ms xe-8-2-0-0-sur01.murfreesboro.tn.nash.comcast.net [68.86.148.90]
5 13 ms 13 ms 13 ms xe-4-2-0-0-sur02.murfreesboro.tn.nash.comcast.net [68.86.148.86]
6 40 ms 20 ms 15 ms xe-0-0-10-0-ar01.goodslettvll.tn.nash.comcast.net [162.151.9.61]
7 25 ms 22 ms 23 ms he-5-6-0-0-cr01.56marietta.ga.ibone.comcast.net [68.86.90.89]
8 * * * Request timed out.
9 24 ms 23 ms 28 ms as7018-pe01.56marietta.ga.ibone.comcast.net [75.149.228.86]
10 74 ms 75 ms 75 ms cr1.attga.ip.att.net [12.122.141.182]
11 76 ms 74 ms 75 ms cr2.dlstx.ip.att.net [12.122.28.174]
12 72 ms 75 ms 71 ms cr2.la2ca.ip.att.net [12.122.28.178]
13 72 ms 71 ms 85 ms gar29.la2ca.ip.att.net [12.122.129.241]
14 72 ms 79 ms 72 ms 12-122-254-238.attens.net [12.122.254.238]
15 71 ms 72 ms 73 ms mdf001c7613r0002.lax1.attens.net [206.16.68.54]
16 73 ms 73 ms 80 ms 12.129.209.68

Trace complete.
Edited by Anei#1820 on 3/14/2014 3:20 PM PDT
**UPDATE** 3/14 - 11:45am PDT - Hi all, If you are continuing to experience the issue with creating a game, please run a [url="https://us.battle.net/support/en/article/performing-a-traceroute"]Trace Route[/url] to the following address 12.129.209.68 and post that information here. Thank you!


Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 7 ms 7 ms L100.NYCMNY-VFTTP-180.verizon-gni.net [71.167.53
.1]
3 12 ms 11 ms 20 ms G0-14-0-0.NYCMNY-LCR-21.verizon-gni.net [130.81.
140.246]
4 10 ms 14 ms 9 ms 130.81.199.10
5 11 ms 9 ms 9 ms 0.xe-9-0-0.BR2.NYC4.ALTER.NET [152.63.20.189]
6 11 ms 12 ms 10 ms 192.205.34.49
7 78 ms 74 ms 74 ms cr1.n54ny.ip.att.net [12.122.105.14]
8 75 ms 77 ms 77 ms cr2.cgcil.ip.att.net [12.122.1.2]
9 77 ms 75 ms 75 ms cr1.cgcil.ip.att.net [12.122.2.53]
10 77 ms 77 ms 78 ms cr2.dvmco.ip.att.net [12.122.31.85]
11 78 ms 77 ms 79 ms cr1.slkut.ip.att.net [12.122.30.25]
12 78 ms 74 ms 77 ms cr2.la2ca.ip.att.net [12.122.30.30]
13 74 ms 74 ms 74 ms gar20.la2ca.ip.att.net [12.122.128.181]
14 71 ms 72 ms 74 ms 12-122-254-238.attens.net [12.122.254.238]
15 89 ms 79 ms 75 ms 206.16.68.46
16 75 ms 74 ms 77 ms 12.129.199.178
17 76 ms 74 ms 75 ms 12.129.209.68

Trace complete.
Tracing route to 12.129.209.68 over a maximum of 30 hops

1 3 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 34 ms 11 ms 12 ms dynamic-76-73-171-153.knology.net [76.73.171.153]
4 48 ms 12 ms 11 ms 76-73-165-94.knology.net [76.73.165.94]
5 12 ms 12 ms 11 ms 76-73-165-106.knology.net [76.73.165.106]
6 157 ms 227 ms 12 ms te-7-1.car1.Detroit1.Level3.net [4.53.73.209]
7 19 ms 17 ms 18 ms ae-8-8.ebr2.Chicago1.Level3.net [4.69.133.242]
8 19 ms 22 ms 24 ms ae-5-5.ebr2.Chicago2.Level3.net [4.69.140.194]
9 74 ms 17 ms 18 ms ae-205-3605.edge4.Chicago2.Level3.net [4.69.158.145]
10 35 ms 66 ms 48 ms 192.205.37.149
11 125 ms 113 ms 115 ms cr1.cgcil.ip.att.net [12.122.133.34]
12 100 ms 110 ms 108 ms cr2.dvmco.ip.att.net [12.122.31.85]
13 115 ms 118 ms 110 ms cr1.slkut.ip.att.net [12.122.30.25]
14 140 ms 110 ms 111 ms cr2.la2ca.ip.att.net [12.122.30.30]
15 119 ms 130 ms 99 ms gar20.la2ca.ip.att.net [12.122.128.181]
16 110 ms 100 ms 97 ms 12.122.251.190
17 98 ms 97 ms 112 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
18 107 ms 108 ms 112 ms 12.129.199.178
19 99 ms 98 ms 98 ms 12.129.209.68

Trace complete.
Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.1.1
2 9 ms 10 ms 8 ms 73.115.174.1
3 12 ms 9 ms 9 ms te-0-5-0-5-sur01.hamlake.mn.minn.comcast.net [68
.85.165.229]
4 9 ms 12 ms 11 ms te-0-6-0-6-ar01.roseville.mn.minn.comcast.net [6
9.139.176.230]
5 20 ms 19 ms 19 ms he-1-11-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.94.73]
6 17 ms 17 ms 18 ms he-0-11-0-1-pe04.350ecermak.il.ibone.comcast.net
[68.86.83.62]
7 21 ms 19 ms 19 ms 192.205.37.21
8 66 ms 63 ms 63 ms cr1.cgcil.ip.att.net [12.122.133.106]
9 69 ms 67 ms 67 ms cr2.dvmco.ip.att.net [12.122.31.85]
10 68 ms 67 ms 67 ms cr1.slkut.ip.att.net [12.122.30.25]
11 63 ms 63 ms 63 ms cr2.la2ca.ip.att.net [12.122.30.30]
12 97 ms 61 ms 62 ms gar20.la2ca.ip.att.net [12.122.128.181]
13 63 ms 64 ms 63 ms 12-122-254-234.attens.net [12.122.254.234]
14 64 ms 62 ms 65 ms 206.16.68.46
15 65 ms 65 ms 63 ms 12.129.199.178
16 63 ms 64 ms 63 ms 12.129.209.68

Trace complete.
The chronic lagbeast strikes yet again.

No problems entering/creating games, just inconsistent lag spikes while playing,

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 36 ms 30 ms 37 ms cable-mac1.stfrnyac-ar4001.nyroc.rr.com [74.69.1
20.1]
2 24 ms 11 ms 12 ms gig9-16.rochnyeq-rtr002.wny.northeast.rr.com [24
.93.9.46]
3 16 ms 14 ms 14 ms rdc-72-230-153-80.wny.east.twcable.com [72.230.1
53.80]
4 33 ms 30 ms 33 ms rdc-72-230-153-243.wny.east.twcable.com [72.230.
153.243]
5 39 ms 39 ms 31 ms ae-3-0.cr0.chi10.tbone.rr.com [66.109.6.72]
6 30 ms * 24 ms ae1.pr1.chi10.tbone.rr.com [107.14.17.194]
7 27 ms 38 ms 48 ms 216.1.94.65
8 61 ms 59 ms 59 ms 207.88.13.249.ptr.us.xo.net [207.88.13.249]
9 55 ms 71 ms 53 ms 207.88.14.237.ptr.us.xo.net [207.88.14.237]
10 55 ms 55 ms 55 ms 192.205.36.101
11 84 ms 83 ms 87 ms cr2.dlstx.ip.att.net [12.122.100.90]
12 88 ms 85 ms 83 ms cr2.la2ca.ip.att.net [12.122.28.178]
13 83 ms 82 ms 82 ms gar29.la2ca.ip.att.net [12.122.129.241]
14 84 ms 85 ms 85 ms 12.122.251.190
15 85 ms 85 ms 86 ms mdf001c7613r0002.lax1.attens.net [206.16.68.54]

16 83 ms 82 ms 82 ms 12.129.209.68

Trace complete.
Edited by Voodeu#1481 on 3/14/2014 3:24 PM PDT
Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 1 ms <1 ms lo0-100.PHLAPA-VFTTP-301.verizon-gni.net [173.49.202.1]
3 3 ms 3 ms 7 ms T1-6-0-7.PHLAPA-LCR-21.verizon-gni.net [100.41.201.88]
4 3 ms 3 ms 3 ms ae0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.209.178]
5 10 ms 10 ms 9 ms 0.xe-7-1-0.BR1.IAD8.ALTER.NET [152.63.3.85]
6 11 ms 10 ms 10 ms 192.205.36.141
7 88 ms 83 ms 83 ms cr2.wswdc.ip.att.net [12.122.81.250]
8 87 ms 86 ms 87 ms cr1.cgcil.ip.att.net [12.122.18.21]
9 85 ms 87 ms 87 ms cr2.dvmco.ip.att.net [12.122.31.85]
10 88 ms 88 ms 87 ms cr1.slkut.ip.att.net [12.122.30.25]
11 86 ms 83 ms 83 ms cr2.la2ca.ip.att.net [12.122.30.30]
12 84 ms 83 ms 84 ms gar20.la2ca.ip.att.net [12.122.128.181]
13 255 ms 222 ms 244 ms 12-122-254-234.attens.net [12.122.254.234]
14 90 ms 90 ms 83 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
15 85 ms 85 ms 85 ms 12.129.199.178
16 85 ms 85 ms 85 ms 12.129.209.68

Trace complete.
Just wanna say that you guys at Blizzard are doing a heck of a good job,Thnxx again.
12 101 ms 103 ms 96 ms cr2.wswdc.ip.att.net [12.122.134.186]
13 101 ms 102 ms 107 ms cr1.cgcil.ip.att.net [12.122.18.21]
14 100 ms 100 ms 104 ms cr2.dvmco.ip.att.net [12.122.31.85]
15 102 ms 104 ms 102 ms cr1.slkut.ip.att.net [12.122.30.25]
16 97 ms 95 ms 93 ms cr2.la2ca.ip.att.net [12.122.30.30]
17 108 ms 114 ms 113 ms gar20.la2ca.ip.att.net [12.122.128.181]
18 108 ms 95 ms 98 ms 12.122.251.190
19 108 ms 96 ms 98 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.12
9.193.250]
20 100 ms 98 ms 96 ms 12.129.199.178
21 100 ms 100 ms 102 ms 12.129.209.68

Trace complete.
Edited by Mjolnir#1981 on 3/14/2014 4:05 PM PDT
Support Forum Agent
Posts: 863
As you report the latency, please be sure to include whether or not the creation of games continue to be impacted.
100 Dwarf Paladin
14830
Posts: 107
So having us post tracert's seems like busy work, this has been going on for the last 3 days at least and it seems to happen around the same time and effects people from all over the country/world. As you can see from my tracert it hits your server also did a ping -n 20 and no packet loss with an average 22ms time. So this seems internal as when in games ping is pretty bad and can not play if I can get into a game

tracert 12.129.209.68

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 9 ms 8 ms (hidden)
3 9 ms 8 ms 9 ms xe-7-1-3-32767-sur02.sacramento.ca.ccal.comcast.
net [68.87.221.205]
4 18 ms 14 ms 13 ms xe-1-0-0-0-ar04.fresno.ca.fresno.comcast.net [68
.87.202.241]
5 23 ms 22 ms 22 ms 68.86.89.57
6 21 ms 32 ms 26 ms pos-0-0-0-0-pe01.600wseventh.ca.ibone.comcast.ne
t [68.86.86.58]
7 24 ms 22 ms 24 ms 192.205.37.25
8 25 ms 23 ms 23 ms cr1.la2ca.ip.att.net [12.122.128.98]
9 20 ms 21 ms 21 ms gar20.la2ca.ip.att.net [12.122.128.181]
10 21 ms 21 ms 23 ms 12.122.251.190
11 20 ms 24 ms 22 ms 206.16.68.46
12 21 ms 21 ms 21 ms 12.129.199.178
13 22 ms 21 ms 21 ms 12.129.209.68

Trace complete.
Edited by Myner091#1537 on 3/14/2014 3:18 PM PDT
Posts: 3
1 6 ms 9 ms 1 ms 192.168.1.1
2 12 ms 2 ms 3 ms 192.168.0.1
3 * * * Request timed out.
4 14 ms 37 ms 20 ms rd3bb-tge0-13-0-10-1.vc.shawcable.net [64.59.150.81]
5 15 ms 19 ms 26 ms rc2bb-tge0-5-0-2.vc.shawcable.net [66.163.68.201]
6 20 ms 25 ms 25 ms rc5wt-tge0-2-0-14.wa.shawcable.net [66.163.78.222]
7 20 ms 21 ms 19 ms sea-b1-link.telia.net [62.115.12.77]
8 198 ms * * att-ic-153030-sea-b1.c.telia.net [195.12.254.190]
9 55 ms 56 ms 55 ms cr82.st0wa.ip.att.net [12.122.82.18]
10 53 ms 77 ms 55 ms cr2.ptdor.ip.att.net [12.122.5.230]
11 55 ms 65 ms 55 ms cr1.ptdor.ip.att.net [12.122.30.141]
12 55 ms 52 ms 67 ms cr1.sffca.ip.att.net [12.122.30.146]
13 55 ms 51 ms 51 ms cr1.la2ca.ip.att.net [12.122.3.122]
14 102 ms 74 ms 103 ms gar20.la2ca.ip.att.net [12.122.128.181]
15 55 ms 84 ms 54 ms 12.122.251.190
16 61 ms 67 ms 54 ms 206.16.68.46
17 55 ms 54 ms 55 ms 12.129.199.178
18 66 ms 53 ms 55 ms 12.129.209.68

Trace complete.
03/14/2014 03:16 PMPosted by Seiya
Heh, it strikes me as funny that every lag spike that is shown on those is right where it transitions to Blizzard's network. Not enough infrastructure.


I see it as being all the hops on the AT&T backbone. Looks like an AT&T screw up to me, not blizz.
I live in Canada and I am getting minimum 800 msec to maximum 1900 msec.
Been having issues since last night. Cleared up this afternoon till the same time again when it started getting bad (6pm EST~).

Traceroute from when have 1400~ or so MS in game. Seems to have cleared up a bit when I ran the traceroute, but here it is for sake of information. Totally unplayable in game though.

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 16 ms 9 ms 8 ms 10.188.0.1
2 8 ms 10 ms 9 ms acr09mgtnnc-tge-4-3.mgtn.nc.charter.com [96.34.67.144]
3 9 ms 7 ms 8 ms dtr01mgtnnc-tge-0-1-1-0.mgtn.nc.charter.com [96.34.67.96]
4 28 ms 9 ms 9 ms dtr01hckrnc-tge-0-1-0-7.hckr.nc.charter.com [96.34.67.95]
5 9 ms 9 ms 9 ms crr01hckrnc-bue-20.hckr.nc.charter.com [96.34.64.46]
6 10 ms 10 ms 9 ms crr02hckrnc-bue-11.hckr.nc.charter.com [96.34.64.41]
7 23 ms 10 ms 11 ms crr12spbgsc-bue-10.spbg.sc.charter.com [96.34.64.49]
8 18 ms 17 ms 14 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.50]
9 12 ms 11 ms 11 ms cha-b1-link.telia.net [62.115.13.129]
10 20 ms 16 ms 23 ms atl-bb1-link.telia.net [213.155.132.132]
11 30 ms 23 ms 24 ms 192.205.33.41
12 74 ms 75 ms 76 ms cr1.attga.ip.att.net [12.122.141.182]
13 74 ms 72 ms 73 ms cr2.dlstx.ip.att.net [12.122.28.174]
14 83 ms 74 ms 73 ms cr2.la2ca.ip.att.net [12.122.28.178]
15 71 ms 75 ms 72 ms gar29.la2ca.ip.att.net [12.122.129.241]
16 71 ms 70 ms 74 ms 12.122.251.190

North Carolina, Charter
Edited by Katreyn#1985 on 3/14/2014 3:45 PM PDT
Unplayable right now, game creation appears to be working fine or a little bit slow.

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 94 ms 11 ms 12 ms host29.200-3-60.telecom.net.ar [200.3.60.29]
4 26 ms 35 ms 36 ms host37.190-224-4.telecom.net.ar [190.224.4.37]
5 29 ms 35 ms 24 ms host49.200-3-32.telecom.net.ar [200.3.32.49]
6 52 ms 30 ms 28 ms host110.190-224-165.telecom.net.ar [190.224.165.110]
7 * 23 ms 41 ms xe-8-1-2.baires5.bai.seabone.net [195.22.220.77]
8 162 ms 165 ms 163 ms xe-0-3-1.atlanta2.atl.seabone.net [89.221.40.16]
9 198 ms 208 ms * 192.205.35.237
10 222 ms 224 ms 223 ms cr1.attga.ip.att.net [12.123.22.26]
11 230 ms 232 ms 230 ms cr2.dlstx.ip.att.net [12.122.28.174]
12 250 ms 231 ms 226 ms cr2.la2ca.ip.att.net [12.122.28.178]
13 228 ms 232 ms 226 ms gar29.la2ca.ip.att.net [12.122.129.241]
14 214 ms 214 ms 215 ms 12.122.251.190
15 220 ms 219 ms 219 ms mdf001c7613r0002.lax1.attens.net [206.16.68.54]
16 231 ms 219 ms 219 ms 12.129.209.68

Trace complete.
Edited by Larsen#1584 on 3/14/2014 3:23 PM PDT
Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 10 ms 7 ms 73.219.176.1
3 42 ms 9 ms 12 ms te-7-1-ur01.gardner.ma.boston.comcast.net [68.85
.187.97]
4 19 ms 19 ms 15 ms be-82-ar01.woburn.ma.boston.comcast.net [68.85.1
62.93]
5 15 ms 20 ms 17 ms pos-0-1-0-0-ar01.needham.ma.boston.comcast.net [
68.85.162.145]
6 17 ms 26 ms 20 ms he-2-6-0-0-cr01.newyork.ny.ibone.comcast.net [68
.86.93.33]
7 * * * Request timed out.
8 20 ms 19 ms 19 ms 192.205.37.33
9 97 ms 95 ms 91 ms cr1.n54ny.ip.att.net [12.122.131.86]
10 95 ms 100 ms 95 ms cr2.cgcil.ip.att.net [12.122.1.2]
11 94 ms 95 ms 91 ms cr1.cgcil.ip.att.net [12.122.2.53]
12 115 ms 135 ms 95 ms cr2.dvmco.ip.att.net [12.122.31.85]
13 95 ms 99 ms 96 ms cr1.slkut.ip.att.net [12.122.30.25]
14 96 ms 91 ms 104 ms cr2.la2ca.ip.att.net [12.122.30.30]
15 94 ms 116 ms 114 ms gar20.la2ca.ip.att.net [12.122.128.181]
16 92 ms 94 ms 91 ms 12-122-254-234.attens.net [12.122.254.234]
17 93 ms 95 ms 93 ms mdf001c7613r0003-gig-12-1.lax1.attens.net [12.12
9.193.254]
18 93 ms 93 ms 93 ms 12.129.209.68

Trace complete.
Edited by FederalX#1775 on 3/14/2014 3:19 PM PDT
Red Bar of Death when I tried playing as well.

New Brunswick, Canada. Rogers Internet.

1: 1ms 1ms <1ms vlan1.phub.net.cable.rogers.com
2: * * * Time Out
3: 14ms 10ms 14ms 67.231.222.53
4: 10ms 18ms 14ms 69.63.253.69
5: 13ms 18ms 14ms 69.63.253.73
6: 40ms 34ms 34ms 24.156.147.17
7: 35ms 34ms 34ms 24.156.144.121
8: * * * Time Out
9: 49ms 46ms 51ms 146.82.52.25
10: 118ms 117ms 117ms 192.205.34.69
11: 113ms 114ms 118ms cr2.l2ca.ip.att.net [12.122.129.98]
12: 114ms 112ms 110ms gar29.la2ca.ip.att.net [12.122.129.241]
13: 113ms 115ms 114ms 12-122-254-238.attens.net [12.122.254.238]
14: 115ms 111ms 111ms 206.16.68.46
15: 114ms 112ms 121ms 12.129.199.178
16: 114ms 114ms 114ms 12.129.209.68

This is post powercycle of modem and router, just to be sure as well. Thanks for the work towards resolving the lag :)
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