Diablo® III

Freezing and unable to get on

My game for about the past 2 weeks has been having an issue connecting. Sometimes it works just fine, other times I am unable to get on or if i do it lags for 5-10+ minutes. My husband who has his computer set up right next to mine never has a problem getting on. I have tried everything, flushing DNS, restarting router, updating computer/video.
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90 Worgen Warrior
9900
I've been having the same problem all day, so far in being unable to log in. I know that it's not everyone, but it seems to be a frequent issue.
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heres my pathping

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 Akurin-PC.hsd1.wa.comcast.net. [10.0.0.7]
1 10.0.0.1
2 73.98.184.1
3 te-0-0-0-2-sur03.spokane.wa.seattle.comcast.net [68.87.160.113]
4 be-1-sur02.spokane.wa.seattle.comcast.net [68.86.96.230]
5 ae-1-0-ar03.seattle.wa.seattle.comcast.net [68.85.240.94]
6 he-1-7-0-0-10-cr01.seattle.wa.ibone.comcast.net [68.86.91.165]
7 be-10-pe03.seattle.wa.ibone.comcast.net [68.86.84.74]
8 as7018-2.seattle.wa.ibone.comcast.net [66.208.229.102]
9 cr82.st0wa.ip.att.net [12.122.84.18]
10 cr2.ptdor.ip.att.net [12.122.5.230]
11 cr1.ptdor.ip.att.net [12.122.30.141]
12 cr1.sffca.ip.att.net [12.122.30.146]
13 cr1.la2ca.ip.att.net [12.122.3.122]
14 gar20.la2ca.ip.att.net [12.122.128.181]
15 12-122-254-234.attens.net [12.122.254.234]
16 mdf001c7613r0002.lax1.attens.net [206.16.68.54]
17 12.129.209.68

Computing statistics for 425 seconds...

Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Akurin-PC.hsd1.wa.comcast.net. [10.0.0.7]
0/ 100 = 0% |
1 5ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% 73.98.184.1
0/ 100 = 0% |
3 14ms 0/ 100 = 0% 0/ 100 = 0% te-0-0-0-2-sur03.spokane.wa.seattle.comcast.net [68.87.160.113]
0/ 100 = 0% |
4 17ms 0/ 100 = 0% 0/ 100 = 0% be-1-sur02.spokane.wa.seattle.comcast.net [68.86.96.230]
0/ 100 = 0% |
5 29ms 1/ 100 = 1% 1/ 100 = 1% ae-1-0-ar03.seattle.wa.seattle.comcast.net [68.85.240.94]
0/ 100 = 0% |
6 31ms 0/ 100 = 0% 0/ 100 = 0% he-1-7-0-0-10-cr01.seattle.wa.ibone.comcast.net [68.86.91.165]
0/ 100 = 0% |
7 29ms 0/ 100 = 0% 0/ 100 = 0% be-10-pe03.seattle.wa.ibone.comcast.net [68.86.84.74]
0/ 100 = 0% |
8 36ms 0/ 100 = 0% 0/ 100 = 0% as7018-2.seattle.wa.ibone.comcast.net [66.208.229.102]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% cr82.st0wa.ip.att.net [12.122.84.18]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% cr2.ptdor.ip.att.net [12.122.5.230]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% cr1.ptdor.ip.att.net [12.122.30.141]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% cr1.sffca.ip.att.net [12.122.30.146]
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% cr1.la2ca.ip.att.net [12.122.3.122]
0/ 100 = 0% |
14 --- 100/ 100 =100% 100/ 100 =100% gar20.la2ca.ip.att.net [12.122.128.181]
0/ 100 = 0% |
15 --- 100/ 100 =100% 100/ 100 =100% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
16 --- 100/ 100 =100% 100/ 100 =100% mdf001c7613r0002.lax1.attens.net [206.16.68.54]
0/ 100 = 0% |
17 72ms 0/ 100 = 0% 0/ 100 = 0% 12.129.209.68
Edited by Velnrak on 4/11/2014 8:52 AM PDT
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Support Forum Agent
04/10/2014 10:59 PMPosted by Akurin
My game for about the past 2 weeks has been having an issue connecting. Sometimes it works just fine, other times I am unable to get on or if i do it lags for 5-10+ minutes. My husband who has his computer set up right next to mine never has a problem getting on.

Hi Akurin, we'll want to isolate what is unique to your computer that is causing this behavior. Let's try resetting as much about Diablo III as possible with these steps:

1) Delete the D3Prefs.txt file from C:\Users\<username>\Documents\Diablo III
2) Delete these Battle.net files.
3) Run the Repair.
________________________________________________

Rate me! https://www.surveymonkey.com/s/Velnrak
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I just did what you said. It will let me onto the game, but it times out every time I try to join my husband's game, or if i try to make my own.
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