Diablo® III

Crashing with Mac

Hi

I've been unable to play D3 for an extended period of time now. It crashes on my mac after around 5-10 minutes. I am not getting any report saying something went wrong after the crash so I'm not sure what it could be. I have a mid-2012 Retina macbook pro with 16 gb of RAM if that helps anything. Hopefully I am not the only one suffering from this problem.

Thanks again.
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MVP - Technical Support
Posts: 11,000
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You are definitely not only one, as can be seen by the MANY threads that already exist on topic. Blizzard is working on it.
Edited by MysticalOS#1981 on 4/14/2014 4:02 PM PDT
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I'm having the same problem, quite annoying. Anyway easy way to find out when they fix this problem?
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90 Undead Warlock
1830
Posts: 30
Just check forums..
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I have a late 2013 Mac Book Pro and I had no issues upon the original release of D3, I installed the first patch immediately after the day of release here in Australia and no issues, played without a worry, heaps of fun... I haven't played for about a year now and realised that the expansion pack was released (did'nt get my cool loot,I was too late) however I have been un able to play off the new install at all... The system crashes before the game begins, so in my view there must be something to do with the recent patches that affects the game now. I'd like to actually play the game at some stage if that's not too much to ask..
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I have a late 2013 Mac Book Pro and I had no issues upon the original release of D3, I installed the first patch immediately after the day of release here in Australia and no issues, played without a worry, heaps of fun... I haven't played for about a year now and realised that the expansion pack was released (did'nt get my cool loot,I was too late) however I have been un able to play off the new install at all... The system crashes before the game begins, so in my view there must be something to do with the recent patches that affects the game now. I'd like to actually play the game at some stage if that's not too much to ask..
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I'm having the exact same issue as you Soomuchmor... and now I can't even get into a game without it crashing and if I do the first teleport to a player will make my game crash as well so my game is pretty much useless and I've tried reinstalling the game and the launcher but nothing seems to work. :(

Please help us Blizzard you're our only hope.
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Can anyone take a look at my crash report? I'm not sure what any of it means:

2014.04.24 13:26:23.182091628 Diablo III Release (No Assertions) running under Mac OS X 10.9.2 (13C1021)
2014.04.24 13:26:23.182304194 <BUILD>2.0.4.23119 (93595-1204950)</BUILD>
2014.04.24 13:26:23.182469515 System Model: MacBookPro10,1
2014.04.24 13:26:23.182527371 Cheats: DISABLED
2014.04.24 13:26:23.182693553 CPU Vendor: GenuineIntel
2014.04.24 13:26:23.182726267 CPU Details: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz
2014.04.24 13:26:23.182858522 CPU Processors: 1
2014.04.24 13:26:23.182985342 CPU Cores: 4
2014.04.24 13:26:23.183112045 CPU Threads: 8
2014.04.24 13:26:23.183239758 16384.00 MB of total physical memory
2014.04.24 13:26:23.183368562 OS Language: English
2014.04.24 13:26:23.183510493 Application Path: /Applications/Diablo III/
2014.04.24 13:26:23.183570343 ----------------------------------------------

2014.04.24 13:26:23.183713822 Command Line: OnlineService.SSO=true -launch -uid diablo3_enus
2014.04.24 13:26:23.234269612 Clock freq = I64d
2014.04.24 13:26:23.235143459 Adjusted initial working directory: /Applications/Diablo III
2014.04.24 13:26:23.236323762 Detecting first installed locale.
2014.04.24 13:26:23.236436376 Detected: enUS
2014.04.24 13:26:23.332407618 Agent is successfully started or running already.
2014.04.24 13:26:23.334492853 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2014.04.24 13:26:23.334552645 Agent reported speed: 79823434
2014.04.24 13:26:23.334639944 Detecting installed locales:
2014.04.24 13:26:23.334740373 Found: enUS
2014.04.24 13:26:23.338434911 Agent selected locale: enUS
2014.04.24 13:26:23.338507465 FileSystemGetLocale, AgentSettings: 1
2014.04.24 13:26:23.338597359 FileSystemGetLocale, using agent locale: enUS
2014.04.24 13:26:23.338687501 FileSystemGetLocale, returned locale: enUS
2014.04.24 13:26:23.339821900 SNOFilesInitialize('Data_D3', PC, enUS)
2014.04.24 13:26:23.340277721 Initializing Streaming
2014.04.24 13:26:23.364344912 Working Directory: /Applications/Diablo III
2014.04.24 13:26:23.372762805 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-21876.mpq size=246533485 local=246533485
2014.04.24 13:26:23.378080368 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-21876.mpq
2014.04.24 13:26:23.378869884 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\OSX\d3-update-OSX-21876.mpq size=3207557 local=3207557
2014.04.24 13:26:23.379347617 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\OSX\patch-OSX-21876.mpq
2014.04.24 13:26:23.386264835 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-21876.mpq size=864887897 local=864887897
2014.04.24 13:26:23.387489762 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-21876.mpq
2014.04.24 13:26:23.388742079 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-22044.mpq size=9000484 local=9000484
2014.04.24 13:26:23.388942110 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-22044.mpq
2014.04.24 13:26:23.389318672 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\OSX\d3-update-OSX-22044.mpq size=41995 local=41995
2014.04.24 13:26:23.389470594 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\OSX\patch-OSX-22044.mpq
2014.04.24 13:26:23.389746381 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-22044.mpq size=16119 local=16119
2014.04.24 13:26:23.389865414 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-22044.mpq
2014.04.24 13:26:23.390836332 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-22274.mpq size=12589070 local=12589070
2014.04.24 13:26:23.390954277 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-22274.mpq
2014.04.24 13:26:23.391169341 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-22274.mpq size=22521 local=22521
2014.04.24 13:26:23.391270752 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-22274.mpq
2014.04.24 13:26:23.391572778 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-22427.mpq size=11150231 local=11150231
2014.04.24 13:26:23.391713755 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-22427.mpq
2014.04.24 13:26:23.391914846 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-22427.mpq size=1510 local=1510
2014.04.24 13:26:23.392015714 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-22427.mpq
2014.04.24 13:26:23.393128166 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-23119.mpq size=13364832 local=13364832
2014.04.24 13:26:23.394220472 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-23119.mpq
2014.04.24 13:26:23.394432758 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\OSX\d3-update-OSX-23119.mpq size=2536 local=2536
2014.04.24 13:26:23.394530618 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\OSX\patch-OSX-23119.mpq
2014.04.24 13:26:23.394754505 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-23119.mpq size=91547 local=91547
2014.04.24 13:26:23.394857717 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-23119.mpq
2014.04.24 13:26:23.406113325 Opened SNOPack Data_D3\PC\MPQs\CoreData.mpq size=299432182 local=299432182
2014.04.24 13:26:23.414304188 Opened SNOPack Data_D3\PC\MPQs\ClientData.mpq size=-312433983 local=-312433983
2014.04.24 13:26:23.419475077 Opened SNOPack Data_D3\PC\MPQs\Texture.mpq size=-1981980053 local=-1981980053
2014.04.24 13:26:23.430349411 Opened SNOPack Data_D3\PC\MPQs\Sound.mpq size=-1927095343 local=-1927095343
2014.04.24 13:26:23.441700860 Opened SNOPack Data_D3\PC\MPQs\enUS_Audio.mpq size=1709392338 local=1709392338
2014.04.24 13:26:23.443177733 Opened SNOPack Data_D3\PC\MPQs\enUS_Text.mpq size=3519837 local=3519837
2014.04.24 13:26:23.443525706 Opened SNOPack Data_D3\PC\MPQs\enUS_Cutscene.mpq size=-1015202230 local=-1015202230
2014.04.24 13:26:23.443563599 SNOFileInitializeSigningData initializing.
2014.04.24 13:26:26.179985846 SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt'
2014.04.24 13:26:26.180114640 SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt'
2014.04.24 13:26:26.181610000 SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt'
2014.04.24 13:26:26.181750441 SNOFilesAsyncInitialize()
2014.04.24 13:26:26.185940676 ERROR: Failed to open loose TOC: Data_D3\PC\Misc\CoreTOC.dat, result: 0
2014.04.24 13:26:26.298526894 Found 163788 assets in the TOC!
2014.04.24 13:26:26.431512490 ParseFileDataToKeyValues - uFileSize: 1288
2014.04.24 13:26:28.791108040 SNOPreload::InitializeForApp submit required SNOs in 340099us
2014.04.24 13:26:30.820663940 SNOPreload::InitializeForApp in 2369637us
2014.04.24 13:26:30.821294799 GamelessGameGlobalsInit()
2014.04.24 13:26:30.821347760 CGameGlobalsInit()
2014.04.24 13:26:30.821498569 CGameGlobals::Init()
2014.04.24 13:26:30.821669684 Disabling loading screen for 31
2014.04.24 13:26:31.381925629 ===== Battle.net Platform : Startup =====
2014.04.24 13:26:31.392468121 GamesVersion: { string: "2.0.4" }
2014.04.24 13:26:31.392524309 ----------------------------------------------
2014.04.24 13:26:31.392655984 OnlineServiceDynamicVersion : DLL Battle.net Aurora 2e79d6e023_public/646 (Feb 11 2014 11:57:46)
2014.04.24 13:26:31.392766856 OnlineServiceStaticVersion : LIB Battle.net Aurora 2e79d6e023_public/646 (Feb 11 2014 11:57:46)
2014.04.24 13:26:31.392859269 ----------------------------------------------
2014.04.24 13:26:31.393021340 >>> BnetCommon::Platform::APIInitialize_Authentication -- CreateAPI Authentication
2014.04.24 13:26:31.393147657 >>> BnetCommon::Platform::APIInitialize_Account -- CreateAPI Account
2014.04.24 13:26:31.393199917 >>> BnetCommon::Platform::APIInitialize_Presence -- CreateAPI Presence
2014.04.24 13:26:31.393341625 >>> BnetCommon::Platform::APIInitialize_Friends -- CreateAPI Friends
2014.04.24 13:26:31.393393336 >>> BnetCommon::Platform::APIInitialize_Party -- CreateAPI Party
2014.04.24 13:26:31.393479251 >>> BnetCommon::Platform::APIInitialize_Chat -- CreateAPI Chat
2014.04.24 13:26:31.393537959 >>> BnetCommon::Platform::APIInitialize_Whisper -- CreateAPI Whisper
2014.04.24 13:26:31.393611899 >>> BnetCommon::Platform::APIInitialize_UserManager -- CreateAPI UserManager
2014.04.24 13:26:31.393698942 >>> BnetCommon::Platform::APIInitialize_Resources -- CreateAPI Resources
2014.04.24 13:26:31.393780470 >>> BnetCommon::Platform::APIInitialize_Games -- CreateAPI Games
2014.04.24 13:26:31.393853102 >>> BnetCommon::Platform::APIInitialize_LocalStorage -- CreateAPI LocalStorage
2014.04.24 13:26:31.393938905 >>> BnetCommon::Platform::APIInitialize_Exchange -- CreateAPI Exchange
2014.04.24 13:26:31.393989657 >>> BnetCommon::Platform::APIInitialize_Search -- CreateAPI Search
2014.04.24 13:26:31.394069711 >>> BnetCommon::Platform::APIInitialize_Achievements -- CreateAPI Achievements
2014.04.24 13:26:31.394127164 >>> BnetCommon::Platform::APIInitialize_ProfanityFilter -- CreateAPI ProfanityFilter
2014.04.24 13:26:31.394195584 >>> BnetCommon::Platform::APIInitialize_Challenge -- CreateAPI Challenge
2014.04.24 13:26:31.394304271 >>> BnetCommon::Platform::APIInitialize_Report -- CreateAPI Report
2014.04.24 13:26:31.394363429 >>> BnetCommon::Platform::APIInitialize_Broadcast -- CreateAPI Broadcast
2014.04.24 13:26:31.394443391 >>> BnetCommon::Platform::APIInitialize_Notification -- CreateAPI Notification
2014.04.24 13:26:31.395408678 REGION[D3]: errcode=0 value=US
2014.04.24 13:26:31.395449591 CONNECTION_STRING[D3]: errcode=0 value=
2014.04.24 13:26:31.395593686 CONNECTION_STRING_US[BNA]: errcode=0 value=us.actual.battle.net
2014.04.24 13:26:31.400227116 Protocol Hash = 0x8F4CF94A
2014.04.24 13:26:31.403301257 ERROR: StringToAttrib: Could not find attribute 'Experience_Bonus_Percent_Igr'
2014.04.24 13:26:31.403338392 ERROR: Could not translate identifier [Experience_Bonus_Percent_Igr] into an attribute.
2014.04.24 13:26:31.437679882 Build VersionEx: 2.0.4.23119 (93595-1204950)
2014.04.24 13:26:31.437808972 Initializing graphics subsystem...
2014.04.24 13:26:31.448406015 960x600, 60 Hz, 32 bits
2014.04.24 13:26:31.448487985 1280x800, 60 Hz, 32 bits
2014.04.24 13:26:31.448645629 1440x900, 60 Hz, 32 bits
2014.04.24 13:26:31.448825684 1680x1050, 60 Hz, 32 bits
2014.04.24 13:26:31.449004712 1920x1200, 60 Hz, 32 bits
2014.04.24 13:26:31.449132029 2146x1342, 60 Hz, 32 bits
2014.04.24 13:26:31.449257024 2312x1446, 60 Hz, 32 bits
2014.04.24 13:26:31.449397893 2466x1542, 60 Hz, 32 bits
2014.04.24 13:26:31.449554806 2560x1600, 60 Hz, 32 bits
2014.04.24 13:26:31.449686239 2750x1718, 60 Hz, 32 bits
2014.04.24 13:26:31.449827107 2880x1800, 60 Hz, 32 bits
2014.04.24 13:26:32.104338528 HW Class = 4
2014.04.24 13:26:32.104477242 Initializing input subsystem...
2014.04.24 13:26:32.120642810 Initializing sound subsystem...
2014.04.24 13:26:32.146193377 ****** Sound Device Caps ******
2014.04.24 13:26:32.147933420 Found 2 sound drivers:
2014.04.24 13:26:32.148152248 Driver 0: 'Built-in Output'
2014.04.24 13:26:32.148189310 Min Freq: 44100, Max Freq: 44100
2014.04.24 13:26:32.148271591 Speaker Mode: Stereo
2014.04.24 13:26:32.148346323 Driver Capabilities:
2014.04.24 13:26:32.148432969 Device can do multichannel output, ie greater than 2 channels.
2014.04.24 13:26:32.148505587 Device can output to 8bit integer PCM.
2014.04.24 13:26:32.148581329 Device can output to 16bit integer PCM.
2014.04.24 13:26:32.148658335 Device can output to 24bit integer PCM.
2014.04.24 13:26:32.148733887 Device can output to 32bit integer PCM.
2014.04.24 13:26:32.148802874 Device can output to 32bit floating point PCM.
2014.04.24 13:26:32.149139445 Driver 1: 'AirPlay'
2014.04.24 13:26:32.149174889 Min Freq: 44100, Max Freq: 44100
2014.04.24 13:26:32.149309634 Speaker Mode: Stereo
2014.04.24 13:26:32.149444990 Driver Capabilities:
2014.04.24 13:26:32.149569901 Device can do multichannel output, ie greater than 2 channels.
2014.04.24 13:26:32.149640588 Device can output to 8bit integer PCM.
2014.04.24 13:26:32.149767510 Device can output to 16bit integer PCM.
2014.04.24 13:26:32.149909845 Device can output to 24bit integer PCM.
2014.04.24 13:26:32.150018645 Device can output to 32bit integer PCM.
2014.04.24 13:26:32.150118333 Device can output to 32bit floating point PCM.
2014.04.24 13:26:32.150198654 Selecting driver 0 (Built-in Output)
2014.04.24 13:26:32.150279029 Speaker Mode: Stereo
2014.04.24 13:26:32.150331903 Initializing sound with 32 channels
2014.04.24 13:26:32.299143187 GameDisposeGames()
2014.04.24 13:26:32.299379111 STARTING Menu
2014.04.24 13:26:32.299434175 CGameGlobalsInit()
2014.04.24 13:26:32.299559876 CGameGlobals::Init()
2014.04.24 13:26:32.299646944 Disabling loading screen for 31
2014.04.24 13:26:32.351860292 SNOPreload::InitializeForGame submit required SNOs in 51746us
2014.04.24 13:26:34.044433119 SNOPreload::InitializeForGame in 1744324us
2014.04.24 13:26:34.384481169 Setting depth texture, fmt = 32
2014.04.24 13:26:34.385842649 PostFXGfxInit() success
2014.04.24 13:26:34.385922563 SubObjectGfxInit() 1
2014.04.24 13:26:34.406629979 Initializing client world BattleNet_Act1Screen...
2014.04.24 13:26:34.587219465 Disposing UI for World
2014.04.24 13:26:34.587783809 Client Disposed world.
2014.04.24 13:26:34.587826797 Initializing client world BattleNet_MainScreen...
2014.04.24 13:26:34.720088698 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_LocalStorage_Internal code=11010
2014.04.24 13:26:35.755652620 ===== Battle.net Platform : Connect =====
2014.04.24 13:26:35.755812641 ===== Battle.net Platform : Connect =====
2014.04.24 13:26:35.757402514 ===== Battle.net Platform : calling Interface.Connect to Bnet us.actual.battle.net:1119 =====
2014.04.24 13:26:36.032378816 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Authentication_Internal code=0
2014.04.24 13:26:36.032472501 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Challenge_Internal code=0
2014.04.24 13:26:36.033923765 >>> Platform::OnConnected_Internal code=0 connId=1 address=us.actual.battle.net port=1119
2014.04.24 13:26:36.034026452 ===== Battle.net Platform : Connected to Battle.net =====
2014.04.24 13:26:36.034194511 ===== Battle.net Platform : Authentication.Logon [SSO] =====
2014.04.24 13:26:36.115392931 >>> BnetService::Authentication::LogonCallback code=0
2014.04.24 13:26:36.196398047 >>> Logon Queue: 0 or less time remaining: endTime=1398360392s 608297mu now=1398360396s 203347mu
2014.04.24 13:26:36.196501182 >>> AuthenticationListener::OnUpdate code=0
2014.04.24 13:26:44.344725821 >>> AuthenticationListener::OnUpdate code=0
2014.04.24 13:26:44.344860533 >>> AuthenticationListener::OnFinish code=0 battleTag=m4rchu5n00by#1188
2014.04.24 13:26:44.344948016 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Presence_Internal code=0
2014.04.24 13:26:44.345138652 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Account_Internal code=0
2014.04.24 13:26:44.345250123 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Resources_Internal code=0
2014.04.24 13:26:44.345320002 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Search_Internal code=0
2014.04.24 13:26:44.345419272 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Report_Internal code=0
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Same issue. Game freezes and required a hard reboot of my 2011 iMac. Hope it gets fixed soon.
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