Diablo® III

Welcome to Mac Technical Support

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Support Forum Agent
This forum exists to provide Diablo III customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means.

We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details.

If you need to submit a ticket, that option will be presented. These changes to Battle.net help us serve you in the easiest, most effective way possible.

Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below.

As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. (https://us.battle.net/support/en/ticket/submit)
Edited by Machkhan on 1/6/2013 3:06 PM PST
Support Forum Agent
Guidelines
In addition to the forum Code of Conduct (http://us.battle.net/en/community/conduct), here are some common courtesy guidelines to follow. While these do technically fall within the bounds of the Code of Conduct, these cover more specific examples of common errors that will lead to thread deletions or posting privileges being revoked.

  • The Diablo III forums are for discussion of topics directly related to Diablo III.
    The forums here are specifically to discuss the game and related topics. Any topics not related to Diablo III, Battle.net, or Blizzard Entertainment are subject to deletion.

  • Don't post in all capital letters, use a misleading title, excessive punctuation, and/or non-standard symbols, etc.
    While everyone wants their posts read, we ask you to refrain from using these types of tactics in order to bring more people to your thread. Let your post stand on its own merit. Threads violating this guideline are subject to deletion.

  • Please make new posts for your own issue.
    Make a new post for your own issue, except where a solution has already been posted. Otherwise, please do not change the subject.

  • Using the words "Blizzard," "Blue," or any community team members' names in a thread topic is frowned upon.
    Everyone would like Blizzard to read and acknowledge his or her post, and we understand that; however, use of such words in the subject line does not help that come to pass. Please make your thread title relevant to the post subject. Threads violating this guideline are subject to deletion.

  • Posting "First" or IBTL ("in before lock") constitutes as spamming.
    You will be suspended if you create a post that is intended to call out that you achieved a specific reply number in a thread. This is considered spamming. Posting IBTL ("in before the lock") is not helpful, and if you feel a thread should be moderated please use the rating button to do so.

  • Do not "bump" posts.
    The act of posting simply to bump a thread is considered spamming. This also includes bumping very old threads for no reason (called "necro bumping" or "necroing"). You can bump your thread if it falls past the second page.

  • Do not hijack threads with your new topic.
    Posting an issue which is similar but distinct from the original topic means that replies must either ignore your post or that of the original poster.

  • Petition posts are frowned upon.
    These are discussion forums and, as such, we ask that you hold discussions. Creating a thread to ask for replies as votes is not a discussion. Threads violating this guideline are subject to deletion.

  • Do not post about locked or deleted threads.
    Posts that are moderated have a reason behind the moderation. It's up to you to read the forum Code of Conduct and these guidelines to determine what you did wrong, learn from your mistake, and attempt to post again without breaking any rules.

  • Please refrain from posting commentary or complaints about the game, the support process, or policy enforcement.
    We understand that emotions can run high while dealing with technical issues, but such posts do not advance our goal of providing assistance to the widest audience of customers in this forum. If you feel that a Support employee has acted inappropriately, please send feedback to Support@Blizzard.com

  • Please do not post direct contact info for other companies.
    It is OK to post links to websites where contact info can be found, but posting actual info here on the forums is not permitted.

There is also cool down period we institute during times of high forum traffic. If you are violating policy during one of these times due to frustration, you will be given a three-hour cool down suspension. This does not get logged on your record and is simply in place to keep the forums readable and civil. Serious violations will still have the appropriate action taken against them as documented in the Code of Conduct, and we do keep track of these cool down periods separately—if one is found to be repeatedly violating policy, appropriate action will be taken.
Edited by Machkhan on 5/9/2012 3:52 PM PDT
This topic is locked.

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

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