Diablo® III

Updating System Files.

05/10/2012 08:49 PMPosted by Vittorino
No need to get angry? I payed 60 dollars for a game that cant be installed.

I paid $100, and I'm not anywhere near your level of rage. The kicker here is that I have to take medication specifically for uncontrollable outbursts of irrational anger. The fact that I'm still 100% calm about the exact same issue (even though I spent twice as much when you factor in shipping costs) should tell you something.


Not getting into an internet argument, can I have some of your meds?
Reply Quote
05/10/2012 08:52 PMPosted by Abe
Not getting into an internet argument, can I have some of your meds?


Citalopram to make you happy or Zolpidem to knock you out?
Edited by Vitto#1571 on 5/10/2012 8:59 PM PDT
Reply Quote
80 Draenei Warrior
5235
I've had the exact same issue... had it with the beta installers (both D3 and MoP), having it now with the retail installer (was hoping it wouldn't have the same). Secondary Logon is Manual, doesn't start. I'll note the setup log on each start turns into thousands of lines like:

2012/05/10 23:15:18.537 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:18.550 - Agent is running.
2012/05/10 23:15:18.652 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:18.664 - Agent is running.
2012/05/10 23:15:18.766 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:18.778 - Agent is running.
2012/05/10 23:15:18.881 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:18.892 - Agent is running.
2012/05/10 23:15:19.002 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.012 - Agent is running.
2012/05/10 23:15:19.122 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.132 - Agent is running.
2012/05/10 23:15:19.242 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.252 - Agent is running.
2012/05/10 23:15:19.362 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.372 - Agent is running.
2012/05/10 23:15:19.482 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.492 - Agent is running.
2012/05/10 23:15:19.602 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.612 - Agent is running.

and so on.
Reply Quote
I've had the exact same issue... had it with the beta installers (both D3 and MoP), having it now with the retail installer (was hoping it wouldn't have the same). Secondary Logon is Manual, doesn't start. I'll note the setup log on each start turns into thousands of lines like:

2012/05/10 23:15:18.537 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:18.550 - Agent is running.
2012/05/10 23:15:18.652 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:18.664 - Agent is running.
2012/05/10 23:15:18.766 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:18.778 - Agent is running.
2012/05/10 23:15:18.881 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:18.892 - Agent is running.
2012/05/10 23:15:19.002 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.012 - Agent is running.
2012/05/10 23:15:19.122 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.132 - Agent is running.
2012/05/10 23:15:19.242 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.252 - Agent is running.
2012/05/10 23:15:19.362 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.372 - Agent is running.
2012/05/10 23:15:19.482 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.492 - Agent is running.
2012/05/10 23:15:19.602 - Checking if Agent is running. If not, run Agent.
2012/05/10 23:15:19.612 - Agent is running.

and so on.


Did you check to see if Agent was running?
Reply Quote
80 Draenei Warrior
5235
Finally made progress. The trick:
go to C:\ProgramData\Battle.net\Agent\Agent.913
run Agent.exe
very quickly (or it'll close) run Diablo III setup.exe
there's been a lot of status update text in the agent window, but progress slowly increasing, and the logs look like it's working.
Reply Quote
80 Draenei Warrior
5235
yes, always an agent.exe running. killing it makes it go to 95%, "Launching Blizzard Updater", but eventually Agent started up again, forcing it back to 67%.

Waiting to see how this other trick pans out... (it's at "0.348750" progress)
Reply Quote
80 Draenei Warrior
5235
Worth noting, in the Agent.913/Logs folder, the logfiles there have a block like this for every one of those "agent is running" lines in the other log:

04:24:13.7525 Request Issued to non-existent Uri: GET - /update/client
04:24:13.7529 Response: 404
(null)
04:24:13.7626 Request Issued: GET /agent

04:24:13.7631 Response: 200
{
"update" : {},
"install" : {},
"backfill" : {},
"pid" : 1932.000000,
"state" : 1004.000000,
"playable" : true,
"version" : "1.0.0.913",
"type" : "retail",
"authorization" : "A5A0298E125A37F471D15A34F4BC7E5C"
}
Reply Quote
80 Draenei Warrior
5235
The console window that Agent.913 is running in is a stream of lines like:

Request Issued: GET /update/client

Response: 200
{
"state" : 1001.000000,
"progress": 0.834600
}

... with progress steadily ticking upwards, contrasting with the 404s in the logs of doing it normally.
Reply Quote
80 Draenei Warrior
5235
well, that got me (eventually) to the Install/Manual/Exit screen, though Install tells me "The fire from the sky still falls".
Reply Quote
59 Undead Death Knight
9320
05/10/2012 09:47 PMPosted by Admos
well, that got me (eventually) to the Install/Manual/Exit screen, though Install tells me "The fire from the sky still falls".

That's exactly what you're supposed to see. It means the launcher is working and you should be able to install the game when the client is unlocked.
Reply Quote
80 Draenei Warrior
5235
Great! so apparently that's the solution- start Agent.913\Agent.exe BEFORE Diablo III Setup.exe, (again, one then the other almost immediately, or Agent will close itself) and then wait for it to finish.
Reply Quote
05/10/2012 09:47 PMPosted by Admos
well, that got me (eventually) to the Install/Manual/Exit screen, though Install tells me "The fire from the sky still falls".


Lol that's it man.... grats
Reply Quote
59 Undead Death Knight
9320
BTW an Agent/Launcher update will be released soon, probably tomorrow, lets hope some of the issues have been worked out.

Also make sure Work offline isn't enabled on your IE, and that Never dial a connection is the selected option in Internet Options > connections tab.
Edited by e1D#1473 on 5/10/2012 10:14 PM PDT
Reply Quote
85 Human Warrior
1440
Yep, this worked.. thanks man.
Reply Quote
WOOT im back from work and yes that def worked ty to blizzard for trying to help out and ty to admos for figuring it out iunno how u thought of that lol
Reply Quote
Just throwing my hat in the ring... this still didn't fix my problem.
Reply Quote
before you go toC:\ProgramData\Battle.net\Agent\Agent.913 u must also make sure u go to task manager again and wipe all the remaining agent exe files like people were doing before and as for opening the instal really fast after opening the agent file im not sure all i did was go right to the install after i cleard the remaining agent stuff in task manager and once the agent booted up it kind of did this long boot up while my install was up about 20- 30 seconds but it worked hope this helps :D
Reply Quote
05/11/2012 05:11 AMPosted by Vittorino
Just throwing my hat in the ring... this still didn't fix my problem.


Yeah, this didn't work for me either.
Reply Quote
Okay, it did work. Also helped with MoP.
Reply Quote
I've been up all night with this buggy crap. I haven't had to muck around like this since 1995. What a joke. Why release a game before the bugs are fixed. This is absolutely horrible and pathetic. The number of hoops one has to jump through to get the launcher to work FFS!

F*** battle.net I hate it. Should have been released through steam - would have been flawless instead of fail.net.

Not happy.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]