Diablo® III

Launcher doesn't work.....

90 Draenei Priest
16420
05/14/2012 10:56 AMPosted by Fearnot
Srsly, no official response about this problem?


not enough of an issue yet?
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Support Forum Agent
This may be similar with WoW, where you hit the Play button, and nothing happens. There's probably some interference from another program running in the background, so I would boot into a Selective Startup first. This is a preliminary step, and may help. If not, we'll want to look deeper into what's running the background.
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86 Blood Elf Paladin
8925
Glad I'm not the only one with this problem. Once more people get the install done I think this will start happening a lot more.
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85 Undead Warlock
12760
05/14/2012 10:59 AMPosted by Acalis
Glad I'm not the only one with this problem. Once more people get the install done I think this will start happening a lot more.


lol. we've been sitting here for 2 hrs. Reinstalling D3 atm, hoping it will work for me this time.
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For people having trouble with this, what other software do you have installed that runs in the background? I run quite a few myself.

Things like FRAPS, RivaTuner, EVGA Precision, etc.?
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same
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85 Orc Warrior
5430
This may be similar with WoW, where you hit the Play button, and nothing happens. There's probably some interference from another program running in the background, so I would boot into a http://us.battle.net/support/en/article/shutting-down-background-applications" class="bml-link-url2">Selective Startup</a> first. This is a preliminary step, and may help. If not, we'll want to look deeper into what's running the background.
________________________________________________
Support Information
<a href="http://us.battle.net/support
'Constant change is here to stay.'


My WoW always worked, and it's still working. I don't think it's any interference since I have nothing open, but will try running Selective Startup to see.

Thx in advance.
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Support Forum Agent
Diablo III Launcher.exe and Diablo III.exe files are going to be new for any security programs, or may appear as unfamiliar files to any security programs you might have installed. Most security programs should already be 'informed' or 'apprised' of Diablo III, and should allow Diablo III to start up and make connections (once Diablo III is officially launched and the servers go online at 12 Midnight tonight). You'll want to be sure that your security programs have the latest updates or virus definitions, and take these steps as well:

1) Configure your firewall or security program: http://us.battle.net/support/en/article/firewall-configuration-for-blizzard-games

2) Disable your firewall or security program: http://www.bleepingcomputer.com/forums/topic114351.html

3) Uninstall your firewall or security program, and reinstall it afterwards: http://kb.eset.com/esetkb/index?page=content&id=SOLN146
________________________________________________
Support Information
http://us.battle.net/support
'Constant change is here to stay.'
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Sigh....I had this happen during the beta, 3 times. Each time it would have been playing fine for a couple days, but one time it would freeze during launching, and nothing would fix it - the forums would fill with people complaining about the issue, everybody had their "Just do this - it fixed it for me" solution, but ultimately the only thing that resolved the issue for me was uninstalling, deleting, downloading and installing again. That would work....for a few days - until the launcher corrupted something again.

Hoped it wouldn't happen during the real game....but I suppose it's using the same launcher and environment.

All I can suggest is, stay glued to the forums. There are already lots of people experiencing this, and it's just going to increase as more people attempt to play. It won't affect everybody, but some percentage run into this complication.

edit: For support if they are scanning these looking for details, Win7 64bit, running only Microsoft Security Essentials and Windows Defender - no 3rd party firewall or antivirus. Disabling makes no difference to the symptom.
Edited by Hubris#1143 on 5/14/2012 11:16 AM PDT
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85 Orc Warrior
5430
I have disabled my only Firewall (Windows), and I don't use any kind of security program, and it still doesn't work.

Anyway, I'm not home right now to try the Selective Startup, even tho I don't think that's the problem for me.

Will keep looking here for any other fixes.

Thx.

edit:
edit: For support if they are scanning these looking for details, Win7 64bit, running only Microsoft Security Essentials and Windows Defender - no 3rd party firewall or antivirus. Disabling makes no difference to the symptom.


same thing here.
Edited by ulmo#1797 on 5/14/2012 11:19 AM PDT
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85 Undead Warlock
12760
any good news guys?
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Diablo III Launcher.exe and Diablo III.exe files are going to be new for any security programs, or may appear as unfamiliar files to any security programs you might have installed. Most security programs should already be 'informed' or 'apprised' of Diablo III, and should allow Diablo III to start up and make connections (once Diablo III is officially launched and the servers go online at 12 Midnight tonight). You'll want to be sure that your security programs have the latest updates or virus definitions, and take these steps as well:

1) Configure your firewall or security program: http://us.battle.net/support/en/article/firewall-configuration-for-blizzard-games" class="bml-link-url1">http://us.battle.net/support/en/article/firewall-configuration-for-blizzard-games</a>

2) Disable your firewall or security program: [url]http://www.bleepingcomputer.com/forums/topic114351.html[/url]

3) Uninstall your firewall or security program, and reinstall it afterwards: [url]http://kb.eset.com/esetkb/index?page=content&id=SOLN146[/url]
________________________________________________
Support Information
<a href="http://us.battle.net/support
'Constant change is here to stay.'


I'm afraid I've disabled all of these and all anti-virus programs and it still does not work. Here is a screenshot of my WTM when pressing play. http://i46.tinypic.com/2ekhc8p.jpg
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85 Orc Warrior
5430
I tried the Selective Startup, and nothing.
Going to reinstall de game, I really hope I don't get stuck at the Updating stuff problem.

edit: After my Launcher said it was 100%, I closed it, opened the Task Manager, killed the Agent.exe process, and runned Diablo III.exe (not the Diablo III Launcher.exe) as admin, waited for it to say the game was Up To Date, clicked Play and it worked.

Not going to close this game anymore for the rest of my life. D:
Edited by ulmo#1797 on 5/14/2012 11:47 AM PDT
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I suspect this issue is basically the same as the 'updating setup files' one - just at a different stage of completion. Both are essentially that the agent.exe is trying to reach out to the internet for updates and it isn't working - which is why all the troubleshooting is around security applications, internet connection settings in IE, etc. If you are getting the launcher freezing issue and you delete your programdata\battle.net folder as some of the troubleshooting suggests - I bet you'll then find yourself with all the others at the 'stuck on updating files' prompt. Same background cause.
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85 Orc Warrior
5430
When I had the problem with Updating Files, I deleted my programdata\battle.net folder, and it made my installation work. Then I got the Launching problem..

I don't want to delete that folder again and go back to Updating Files problem. :(

edit: But yea, I think the underlying problem is with Agent.exe.
Edited by ulmo#1797 on 5/14/2012 12:04 PM PDT
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85 Undead Warlock
12760
kk. i got it

here is what i did..

update your windows, especially update anything related to net.framework

if still not working, try delete the 'battle.net' folder. If you use XP, go to my computer>>Disk C>> Documents and settings>>all users>>application data (this folder is hidden). There should be a folder called 'Battle.net'. I deleted it then I clicked 'Diablo III Setup' which we used to install the game, 'checking setup files' popped up and this will generate a new 'battle.net' folder for you. You do not need to click install this time, just close it, and run Diablo III on your desktop again. It will start updating files again, but amount of files is less this time, down from 14xxx to 12xxx. After it finishes, you should be able to start the game.
Edited by Yan#1690 on 5/14/2012 12:16 PM PDT
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Glad it worked for you Fangzhewolai.

I suspect what is frustrating for so many people is.....this is complicated. If any one of 10 things aren't working properly, you could get this symptom. Somebody will fix one thing on their system, and post "This is it everybody - I've solved it"....but that was only one person's solution

I've not yet tried to completely uninstall and delete and redownload - but that's getting to be my next thing to try (not suggesting anybody else waste a ton of downloading, but I will). My system downloaded the install just fine, it patched and updated it just fine...everything was good until game day - and then after it got finished doing the game day patch, it stuck on the launcher - and now I have the same symptoms as those who couldn't get the download to work. I didn't suddenly install any new software, change any connection settings, or do anything else on the machine - but I've done everything I can find in these forums....everything that was posted when I experienced this same issue with the beta - and nothing has yet resolved it. What sucks is that downloading everything again is double the data....compared to the beta.
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Wait I encounter is that after I hit play I can hear music of the login page but it doesn't go into the game. Still stays at desktop. But my friend also just install on his MAC everything is working just fine for him. He can even see the cinematic after he click play for the first time.

Please help us on this issue. Thanks.
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85 Undead Warlock
12760
kk. i got it

here is what i did..

update your windows, especially update anything related to net.framework

if still not working, try delete the 'battle.net' folder. If you use XP, go to my computer>>Disk C>> Documents and settings>>all users>>application data (this folder is hidden). There should be a folder called 'Battle.net'. I deleted it then I clicked 'Diablo III Setup' which we used to install the game, 'checking setup files' popped up and this will generate a new 'battle.net' folder for you. You do not need to click install this time, just close it, and run Diablo III on your desktop again. It will start updating files again, but amount of files is less this time, down from 14xxx to 12xxx. After it finishes, you should be able to start the game.


what i did
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85 Undead Warlock
12760
Glad it worked for you Fangzhewolai.

I suspect what is frustrating for so many people is.....this is complicated. If any one of 10 things aren't working properly, you could get this symptom. Somebody will fix one thing on their system, and post "This is it everybody - I've solved it"....but that was only one person's solution

I've not yet tried to completely uninstall and delete and redownload - but that's getting to be my next thing to try (not suggesting anybody else waste a ton of downloading, but I will). My system downloaded the install just fine, it patched and updated it just fine...everything was good until game day - and then after it got finished doing the game day patch, it stuck on the launcher - and now I have the same symptoms as those who couldn't get the download to work. I didn't suddenly install any new software, change any connection settings, or do anything else on the machine - but I've done everything I can find in these forums....everything that was posted when I experienced this same issue with the beta - and nothing has yet resolved it. What sucks is that downloading everything again is double the data....compared to the beta.


lol. It took me 4 hrs to finally got d3 properly installed. GL bro
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