Diablo® III

Post installation game client launch error

After installing the game client when it reached 100% optimal to play, the launcher(I think) crashed, and I sent in an error report.

The game client launched with the intro cinematics but the audio & video sync was way off.

Anyone experience this issue please post here so our caring blue friends can know what to look for? =D

Error report here for your viewing 'pleasure'

Crossing my fingers till all hell breaks loose!

=============================================================================
Blizzard Launcher.app: (build 1575)

App: Blizzard Launcher.app
Time: 2012-05-14 23.34.41
User: Yojimbo
Computer: JimmyOjimbo
------------------------------------------------------------------------------

This application has encountered a critical error:

ERROR #1 (0x13370001) Fatal Exception
Program: /Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app

EXC_BAD_ACCESS KERN_PROTECTION_FAILURE 0000000 0000000

Project: 19140311
Build: 1575
Project Name: Blizzard Launcher.app

------------------------------------------------------------------------------

----------------------------------------
x86 Registers
----------------------------------------

eax = 74757c6d ebx = 05bad600 ecx = 00000004 edx = 05bad7f8
edi = 05bad72c esi = 00000000 ebp = b0102e98 esp = b0102e30
ss = 00000023 eflags = 00010246 eip = 0005af69 cs = 0000001b
ds = 00000023 es = 00000023 fs = 00000023 gs = 0000000f

----------------------------------------
Stack Trace (Manual)
----------------------------------------

Showing 10/10 threads...
Thread 1/10 (ID: 00000a03 Stack: 00000000 + 0)
0x8ea38 start+538628
0x8ff3f start+544011
0x95e1
0x979769 ___cxa_finalize+243
0x979767 _exit+25
0xb271 start+61

Thread 2/10 (ID: 00001e03 Stack: 00000000 + 0)

Thread 3/10 (ID: 00004703 Stack: 00000000 + 0)
0x9c78
0xaf1c8 start+671636
0x8fdec start+543672
0x97983e __pthread_start+335
0x979876 _thread_start+34

Thread 4/10 (ID: 00004907 Stack: 00000000 + 0)
0x979876 _thread_start+34

Thread 5/10 (ID: 00005d07 Stack: 00000000 + 0)
0x91a85d ___CFRunLoopRun+1428
0x91a854 _CFRunLoopRunSpecific+332
0x91a853 _CFRunLoopRunInMode+120
0x9a5c90 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:]+378
0x9a5bce -[NSThread main]+45
0x9a5bce ___NSThread__main__+1582
0x97983e __pthread_start+335
0x979876 _thread_start+34

Thread 6/10 (ID: 0000992b Stack: 00000000 + 0)
0x1cf498 _JSValueIsEqual+1376181
0x1cf4a2 _JSValueIsEqual+1376337
0x97983e __pthread_start+335
0x979876 _thread_start+34

Thread 7/10 (ID: 0000a52b Stack: 00000000 + 0)
0x6d028 start+400884
0x8fdec start+543672
0x97983e __pthread_start+335
0x979876 _thread_start+34

Thread 8/10 (ID: 0000a01f Stack: 00000000 + 0)

Thread 9/10 (ID: 0000a42b Stack: 00000000 + 0)

Thread 10/10 (ID: 0000740f Stack: 00000000 + 0)

----------------------------------------
Loaded Modules
----------------------------------------

DBG-MODULE<0x1000 00ea0000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/MacOS/Blizzard Launcher" "" 0 {5682cc10-d9c4-3ea5-659e423d81cd37d3} 0 0>
DBG-MODULE<0xfed000 011df000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/MacOS/../Frameworks/QtWebKit.framework/Versions/4/QtWebKit" "" 0 {c9ccb1e6-8f1f-3440-120da15fb8e01c7a} 0 0>
DBG-MODULE<0x23ec00 00054000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/MacOS/../Frameworks/QtXml.framework/Versions/4/QtXml" "" 0 {790a3430-57e0-6151-91df8c1f1500931a} 0 0>
DBG-MODULE<0x245000 0096c000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/MacOS/../Frameworks/QtGui.framework/Versions/4/QtGui" "" 0 {d04cc921-db30-d890-e154ac019d2ffe19} 0 0>
DBG-MODULE<0x2f0000 00105000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/MacOS/../Frameworks/QtNetwork.framework/Versions/4/QtNetwork" "" 0 {7b1d8bf5-b1bc-5bef-2fd9138b187ed3a1} 0 0>
DBG-MODULE<0x302700 00260000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/MacOS/../Frameworks/QtCore.framework/Versions/4/QtCore" "" 0 {66721b55-67fe-8da6-5da0b8b1623573d9} 0 0>
DBG-MODULE<0x32d200 00043000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/MacOS/../Frameworks/phonon.framework/Versions/4/phonon" "" 0 {8e8e4d10-c9f6-9051-f205728554e10a38} 0 0>
DBG-MODULE<0x332900 0007b000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/MacOS/../Frameworks/QtDBus.framework/Versions/4/QtDBus" "" 0 {500f3201-6cbb-b669-aebcb0e54adab0a0} 0 0>
DBG-MODULE<0x37b100 00007000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/imageformats/libqgif.dylib" "" 0 {adfc2257-fc44-c645-8f30bae8ff931250} 0 0>
DBG-MODULE<0x37bc00 00007000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/imageformats/libqico.dylib" "" 0 {627d1f56-abff-80f0-b652399094662bd8} 0 0>
DBG-MODULE<0xa98500 00036000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/imageformats/libqjpeg.dylib" "" 0 {4f064c64-4f3a-c917-3d5665c3b5bda3ef} 0 0>
DBG-MODULE<0xa9bf00 0004b000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/imageformats/libqmng.dylib" "" 0 {6c1f2fcc-7221-dcb1-86701762bae5e3eb} 0 0>
DBG-MODULE<0xaa1000 00050000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/imageformats/libqtiff.dylib" "" 0 {12bbb757-0c4a-993c-dd702907e05a42d3} 0 0>
DBG-MODULE<0xcae700 0000b000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/bearer/libqgenericbearer.dylib" "" 0 {794f8fe7-d76d-d95a-c840a054b71bb49e} 0 0>
DBG-MODULE<0xcaf700 00005000 "/System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn" "" 0 {e6982bb2-bec8-3232-989db3d5b26ae0df} 0 0>
DBG-MODULE<0xcd5800 0002c000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/bearer/libqnmbearer.dylib" "" 0 {4a198cbc-ef2b-2fef-505e5b5b1fde046e} 0 0>
DBG-MODULE<0xcd8a00 00023000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/codecs/libqcncodecs.dylib" "" 0 {e83ae51f-9e3d-ad20-3add390c010bef21} 0 0>
DBG-MODULE<0xcdb000 00029000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/codecs/libqjpcodecs.dylib" "" 0 {e40c8864-cdc1-bbae-b244bcfca5359ac7} 0 0>
DBG-MODULE<0xcddd00 00013000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/codecs/libqkrcodecs.dylib" "" 0 {a0785e13-03d8-e33b-936ebed3d0f02867} 0 0>
DBG-MODULE<0xcdf300 00026000 "/Users/Shared/Battle.net/Client/Blizzard Launcher.1575/Blizzard Launcher.app/Contents/PlugIns/codecs/libqtwcodecs.dylib" "" 0 {b95b6608-33ff-7be7-b74a2521e786c88b} 0 0>
DBG-MODULE<0xce2600 00007000 "/System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn" "" 0 {731de928-8747-39a9-8c7ae1017a4d1a07} 0 0>
DBG-MODULE<0xf83b00 0002e000 "/System/Library/Frameworks/OpenGL.framework/Resources//GLRendererFloat.bundle/GLRendererFloat" "" 0 {046fb12a-6022-3a91-83855bdf85bdace7} 0 0>
DBG-MODULE<0xf89b00 0001d000 "/System/Library/Extensions/DuetPlugIn.bundle/Contents/MacOS/DuetPlugIn" "" 0 {c186c5a5-ad43-e9e3-74a66afa42c6ad5c} 0 0>
DBG-MODULE<0x10e000 0016e000 "/System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine" "" 0 {5c52561a-f1b6-33ed-b6a07439ea2b0920} 0 0>
DBG-MODULE<0x10fa10 000f8000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib" "" 0 {c45cee58-603a-371c-b4ab5346dc13d8f3} 0 0>
DBG-MODULE<0x110bc0 002a2000 "/System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRadeonX3000GLDriver" "" 0 {a33c9540-e6d0-39a2-bca4d09e7f793124} 0 0>
DBG-MODULE<0x1138e0 00398000 "/System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD3000GraphicsGLDriver" "" 0 {b32656e1-e4ca-3176-94f0c3f50b1d4d32} 0 0>
DBG-MODULE<0x96a550 0000e000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib" "" 0 {30e6ded6-0213-3a3b-b2b3310e33301ccb} 0 0>
DBG-MODULE<0x96d480 00004000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib" "" 0 {2d135537-f9a6-33b1-9b016ece7e929c00} 0 0>
DBG-MODULE<0x96eae0 00002000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib" "" 0 {6c364e11-b9b3-351a-b297db06fbaaffd1} 0 0>
DBG-MODULE<0x9b98a0 0004a000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib" "" 0 {aea2ad9a-eedd-39b8-9b284c7c1bacb594} 0 0>
DBG-MODULE<0x9ba080 0003d000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib" "" 0 {05b36dc4-6b90-33e6-ae6a10caa1b70606} 0 0>
DBG-MODULE<0x9bf870 0000f000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL" "" 0 {5ef9685c-f8b2-3b22-b2918012761e9ac8} 0 0>
DBG-MODULE<0x9c7900 00006000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib" "" 0 {179e77ce-c72c-3b5f-8f1e3901517c24bb} 0 0>

----------------------------------------
Memory Dump
----------------------------------------

Code: 16 bytes starting at (EIP = 0005AF69)

0005AF69: 8B 16 89 54 24 04 8D 75 B8 89 34 24 89 FA E8 C4 ...T$..u..4$....

Stack: 1024 bytes starting at (ESP = B0102E30)

B0102E30: CC D7 BA 05 01 00 00 00 F8 D7 BA 05 8B B4 C9 94 ................
B0102E40: 3C 00 00 00 5C 2E 10 B0 00 00 00 00 CC D7 BA 05 <...\...........
B0102E50: B0 2E 10 B0 01 00 00 00 98 2E 10 B0 CE 87 93 97 ................
B0102E60: 03 13 00 00 00 00 00 00 01 00 00 00 01 00 00 00 ................
B0102E70: 00 00 00 00 00 00 00 00 40 42 0F 00 00 01 00 00 ........@B......
B0102E80: 04 9A 00 00 78 99 10 00 D8 2E 10 B0 00 D6 BA 05 ....x...........
B0102E90: B0 2E 10 B0 00 D6 BA 05 E8 2E 10 B0 6A B9 05 00 ............j...
B0102EA0: 00 D6 BA 05 B0 2E 10 B0 0B B7 7C AC 8C 99 30 41 ..........|...0A
B0102EB0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0102EC0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0102ED0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0102EE0: 00 D6 BA 05 8C 99 10 00 08 2F 10 B0 78 BB 05 00 ........./..x...
B0102EF0: 00 D6 BA 05 00 90 01 00 00 90 01 00 10 B1 02 00 ................
B0102F00: 10 B1 02 00 03 00 00 00 58 2F 10 B0 28 D0 06 00 ........X/..(...
B0102F10: 00 D6 BA 05 E4 CF E6 04 10 11 A9 0A 00 00 00 00 ................
B0102F20: 10 B1 02 00 E4 CF E6 04 EC CF E6 04 70 B3 02 00 ............p...
B0102F30: 1C D7 BA 05 10 B1 02 00 10 B1 02 00 F4 CF E6 04 ................
B0102F40: 00 00 00 00 00 00 00 00 00 00 00 00 7E FD 08 00 ............~...
B0102F50: 98 3D 98 97 00 70 E6 04 98 2F 10 B0 EC FD 08 00 .=...p.../......
B0102F60: A0 CF E6 04 00 00 00 00 00 00 00 00 25 87 21 00 ............%.!.
B0102F70: 13 00 00 00 00 00 00 00 48 30 10 B0 21 4E 98 97 ........H0..!N..
B0102F80: 48 30 10 B0 00 00 00 00 94 41 98 97 00 30 10 B0 H0.......A...0..
B0102F90: 98 3D 98 97 00 00 00 00 C8 2F 10 B0 D9 3E 98 97 .=......./...>..
B0102FA0: 00 70 E6 04 00 00 08 00 01 00 00 00 01 00 00 00 .p..............
B0102FB0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0102FC0: 00 00 08 00 2B A5 00 00 EC 2F 10 B0 DE 76 98 97 ....+..../...v..
B0102FD0: 00 30 10 B0 2B A5 00 00 70 FD 08 00 00 70 E6 04 .0..+...p....p..
B0102FE0: 00 00 08 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0102FF0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103000: 44 52 48 54 00 00 00 00 00 00 00 00 01 01 01 07 DRHT............
B0103010: 00 10 00 00 00 00 00 00 1F 00 00 00 0A 00 00 00 ................
B0103020: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103030: 00 00 00 00 2B A5 00 00 70 FD 08 00 00 70 E6 04 ....+...p....p..
B0103040: 03 00 00 00 23 00 00 00 00 30 10 B0 00 00 00 00 ....#....0......
B0103050: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103060: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103070: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103080: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103090: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01030A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01030B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01030C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01030D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01030E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01030F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01031A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01031B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01031C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01031D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01031E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B01031F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103200: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103210: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B0103220: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

------------------------------------------------------------------------------
Edited by Machkhan on 5/14/2012 8:46 AM PDT
Reply Quote
Blizzard Employee
Posts: 14,784
Try deleting the Battle.net folder in Users/Shared and see if this recreates the folder.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment | Sun-Thur

This is small step for me, but big step for humanity. Or something like that...
Reply Quote
So I delete the battle.net folder and relaunch the game client? Or the launcher?

I also tried to sneakily select the Asian servers and login. I got three popup pages for agreeing to terms of service, and it proceeded to tell me that :

This battle net account does not have a Diablo license attached to it. Error 12.

Thanks for your prompt replies!

-Added-
The launcher works fine now after exiting properly, and being able to launch it properly too. Thanks! =D
Edited by Yojimbo#6117 on 5/14/2012 8:55 AM PDT
Reply Quote
MVP - Technical Support
100 Draenei Mage
7215
Posts: 21,622
Try logging into battle.net and changing your battle tag.

Also :

http://us.battle.net/d3/en/forum/topic/4917621943#1
Reply Quote
Blizzard Employee
Posts: 14,784
Global play is not enabled at this time, so it may not work due to this.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment | Sun-Thur

This is small step for me, but big step for humanity. Or something like that...
Reply Quote
Haha! I guessed as much that it is locked due to region ATM and we're all waiting on the Americas! Thanks for the link, like I mentioned, sneaky little me just nozing around!

I definitely keep that changing of battle tag in mind.

Also, I trashed the Bnet folder and it rebuilt itself.

Thanks! =D
Reply Quote

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