Diablo® III

the evil black screen of annoyance

100 Gnome Mage
14875
Posts: 10
quick run down of the things i've done, updated to ati 12.4a, tried running in administration mode, resetting preferences on the d3 launcher, have also double checked with the unsupported video card list and i'm not on it....currently on hold with tech support as of this posting.

still after doing all those things my screen still goes black at launching with only hearing the music in the background, pressing escape crashes to desktop.

------------------
System Information
------------------
Time of this report: 5/14/2012, 17:16:03
Machine name: ****
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 530s
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz (2 CPUs), ~2.5GHz
Memory: 4094MB RAM
Page File: 2631MB used, 5760MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4600 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9498)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9498&SUBSYS_43301545&REV_00
Display Memory: 2808 MB
Dedicated Memory: 1017 MB
Shared Memory: 1791 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: HP w19 Wide LCD Monitor
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version: 8.17.0010.1124 (English)
DDI Version: 10.1
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 4/5/2012 22:20:04, 1067520 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D7D8-11CF-9172-3A63BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9498
SubSys ID: 0x43301545
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1028020D&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5653 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/18/2008 00:54:08, 1474840 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Stereo Mix (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5653 (English)
Driver Attributes: Final Retail
Date and Size: 7/18/2008 00:54:08, 1474840 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2935
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/11/2009 01:39:52, 273920 bytes
| Driver: usbd.sys, 1/20/2008 22:47:25, 7680 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x2105
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/11/2009 01:33:40, 22528 bytes
| Driver: kbdclass.sys, 1/20/2008 22:47:27, 42040 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 1/20/2008 22:46:59, 64000 bytes
| Driver: kbdclass.sys, 1/20/2008 22:47:27, 42040 bytes
|
+ Microsoft USB IntelliMouse Optical
| Vendor/Product ID: 0x045E, 0x0039
| Matching Device ID: hid\vid_045e&pid_0039
| Service: mouhid
| Driver: mouhid.sys, 1/20/2008 22:46:59, 19968 bytes
| Driver: mouclass.sys, 1/20/2008 22:46:59, 39992 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/11/2009 03:15:53, 62440 bytes
| Driver: sermouse.sys, 1/20/2008 22:46:59, 26624 bytes
| Driver: mouclass.sys, 1/20/2008 22:46:59, 39992 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 112.2 GB
Total Space: 461.9 GB
File System: NTFS
Model: ST3500620AS ATA Device

Drive: D:
Free Space: 8.4 GB
Total Space: 15.0 GB
File System: NTFS
Model: ST3500620AS ATA Device

Drive: E:
Model: PLDS DVD+-RW DH-16A6S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/11/2009 01:34:39, 79872 bytes

Drive: F:
Model: RKF 3452VST6 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/11/2009 01:34:39, 79872 bytes

--------------
System Devices
--------------
Name: Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_020D1028&REV_02\3&2411E6FE&0&08
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 03:15:31, 178664 bytes

Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0
Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_020D1028&REV_02\3&2411E6FE&0&00
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_020D1028&REV_02\3&2411E6FE&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:41, 948736 bytes

Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_020D1028&REV_02\3&2411E6FE&0&D7
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:36, 49664 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:39, 259584 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:52, 273920 bytes
Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 1/20/2008 22:47:25, 10752 bytes
Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/20/2008 22:47:25, 17920 bytes

Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_020D1028&REV_02\3&2411E6FE&0&EF
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:36, 49664 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:39, 259584 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:52, 273920 bytes
Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 1/20/2008 22:47:25, 10752 bytes
Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/20/2008 22:47:25, 17920 bytes

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_020D1028&REV_02\3&2411E6FE&0&D2
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:47:25, 29184 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:39, 259584 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:52, 273920 bytes

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_020D1028&REV_02\3&2411E6FE&0&D1
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:47:25, 29184 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:39, 259584 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:52, 273920 bytes

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_020D1028&REV_02\3&2411E6FE&0&D0
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:47:25, 29184 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:39, 259584 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:52, 273920 bytes

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_020D1028&REV_02\3&2411E6FE&0&EA
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:47:25, 29184 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:39, 259584 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:52, 273920 bytes

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_020D1028&REV_02\3&2411E6FE&0&E9
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:47:25, 29184 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:39, 259584 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:52, 273920 bytes

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_020D1028&REV_02\3&2411E6FE&0&E8
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:47:25, 29184 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:39, 259584 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:52, 273920 bytes

Name: Intel(R) ICH9 Family SMBus Controller - 2930
Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_020D1028&REV_02\3&2411E6FE&0&FB
Driver: n/a

Name: Intel(R) ICH9 Family 2 port Serial ATA Storage Controller 2 - 2926
Device ID: PCI\VEN_8086&DEV_2926&SUBSYS_020D1028&REV_02\3&2411E6FE&0&FD
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6002.18005 (English), 4/11/2009 03:14:59, 14312 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (English), 4/11/2009 03:15:24, 49640 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 03:15:00, 20952 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (English), 4/11/2009 03:15:28, 123368 bytes

Name: Intel(R) ICH9R/DO/DH 4 port Serial ATA Storage Controller 1 - 2920
Device ID: PCI\VEN_8086&DEV_2920&SUBSYS_020D1028&REV_02\3&2411E6FE&0&FA
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6002.18005 (English), 4/11/2009 03:14:59, 14312 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (English), 4/11/2009 03:15:24, 49640 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 03:15:00, 20952 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (English), 4/11/2009 03:15:28, 123368 bytes

Name: Intel(R) ICH9R LPC Interface Controller - 2916
Device ID: PCI\VEN_8086&DEV_2916&SUBSYS_020D1028&REV_02\3&2411E6FE&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.00.6001.18000 (English), 1/20/2008 22:46:51, 17976 bytes

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_020D1028&REV_92\3&2411E6FE&0&F0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 03:15:31, 178664 bytes

Name: Intel(R) 82562V-2 10/100 Network Connection
Device ID: PCI\VEN_8086&DEV_10C0&SUBSYS_020D1028&REV_02\3&2411E6FE&0&C8
Driver: C:\Windows\system32\DRIVERS\e1e6032e.sys, 9.12.0016.0000 (English), 5/5/2008 05:31:38, 313472 bytes
Driver: C:\Windows\system32\e1e6032e.din, 5/5/2008 05:31:38, 2710 bytes
Driver: C:\Windows\system32\NicCo26.dll, 2.01.0000.0000 (English), 5/5/2008 05:31:44, 36472 bytes
Driver: C:\Windows\system32\NicInE6.dll, 9.09.0001.0000 (English), 5/5/2008 05:31:44, 56952 bytes
Driver: C:\Windows\system32\e1000msg.dll, 9.08.0000.0000 (English), 5/5/2008 05:31:36, 121440 bytes

Name: Conexant D850 PCI V.92 Modem
Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200F14F1&REV_00\4&22B40817&0&00F0
Driver: C:\Windows\SYSTEM32\DRIVERS\CAX_CNXT.sys, 7.74.0000.0000 (English), 7/2/2008 03:11:28, 740864 bytes
Driver: C:\Windows\SYSTEM32\DRIVERS\CAXHWBS2.sys, 7.74.0000.0000 (English), 7/2/2008 03:11:28, 411136 bytes
Driver: C:\Windows\SYSTEM32\DRIVERS\CAX_DPV.sys, 7.74.0000.0000 (English), 7/2/2008 03:11:28, 1487872 bytes
Driver: C:\Windows\SYSTEM32\DRIVERS\HSFProf.cty, 7/2/2008 03:11:30, 146036 bytes
Driver: C:\Windows\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0012 (English), 7/2/2008 03:11:32, 17024 bytes
Driver: C:\Windows\SYSTEM32\DRIVERS\XAudio64.sys, 1.00.0015.0000 (English), 7/2/2008 03:11:34, 10240 bytes
Driver: C:\Windows\SYSTEM32\DRIVERS\XAudio64.exe, 1.00.0015.0000 (English), 7/2/2008 03:11:34, 412672 bytes
Driver: C:\Windows\SysWOW64\mdmxsdk.dll, 1.00.0002.0012 (English), 7/2/2008 03:11:32, 94208 bytes
Driver: C:\Program Files\CONEXANT\CNXT_MODEM_PCI_HSF\UIU64m.exe, 4.00.0044.0000 (English), 7/2/2008 03:11:32, 1315840 bytes
Driver: C:\Windows\system32\UCI64M30.dll, 2.00.0030.0000 (English), 7/2/2008 03:11:32, 361984 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA38&SUBSYS_AA381545&REV_00\4&22F4F1A2&0&0108
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6002.18005 (English), 4/11/2009 01:39:41, 948736 bytes

Name: ATI Radeon HD 4600 Series
Device ID: PCI\VEN_1002&DEV_9498&SUBSYS_43301545&REV_00\4&22F4F1A2&0&0008
Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1243 (English), 4/6/2012 01:22:40, 11174400 bytes
Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 4/5/2012 21:09:02, 53248 bytes
Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6261 (English), 4/5/2012 21:10:44, 343040 bytes
Driver: C:\Windows\system32\atiumd64.dll, 7.14.0010.0903 (English), 4/5/2012 21:23:24, 7431680 bytes
Driver: C:\Windows\system32\atiumd6a.dll, 8.14.0010.0355 (English), 4/5/2012 21:34:34, 4731904 bytes
Driver: C:\Windows\system32\atitmm64.dll, 6.14.0011.0023 (English), 4/5/2012 22:14:44, 120320 bytes
Driver: C:\Windows\system32\atiicdxx.dat, 1/10/2012 17:10:08, 601728 bytes
Driver: C:\Windows\system32\amdpcom64.dll, 8.14.0010.0023 (English), 4/5/2012 21:06:08, 54784 bytes
Driver: C:\Windows\system32\atimpc64.dll, 8.14.0010.0023 (English), 4/5/2012 21:06:08, 54784 bytes
Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1100 (English), 4/5/2012 21:11:28, 514560 bytes
Driver: C:\Windows\system32\atiumd6a.cap, 4/5/2012 21:29:34, 2631008 bytes
Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 4/5/2012 22:14:30, 21504 bytes
Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 4/5/2012 22:22:00, 159744 bytes
Driver: C:\Windows\system32\atiapfxx.blb, 4/5/2012 22:23:06, 245896 bytes
Driver: C:\Windows\system32\atiumd6v.dll, 7.14.0010.0184 (English), 4/5/2012 21:35:24, 1120768 bytes
Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1120 (English), 4/5/2012 22:16:02, 236544 bytes
Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1120 (English), 4/5/2012 22:16:46, 503808 bytes
Driver: C:\Windows\system32\atiedu64.dll, 6.14.0010.2514 (English), 4/5/2012 22:14:26, 59392 bytes
Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.4478.38306 (English), 4/5/2012 22:16:52, 442368 bytes
Driver: C:\Windows\system32\atio6axx.dll, 6.14.0010.11631 (English), 4/5/2012 22:10:50, 26181632 bytes
Driver: C:\Windows\system32\aticaldd64.dll, 6.14.0010.1720 (English), 4/5/2012 21:29:54, 16090624 bytes
Driver: C:\Windows\system32\aticalrt64.dll, 6.14.0010.1720 (English), 4/5/2012 21:30:16, 51200 bytes
Driver: C:\Windows\system32\aticalcl64.dll, 6.14.0010.1720 (English), 4/5/2012 21:30:08, 44544 bytes
Driver: C:\Windows\system32\atipblag.dat, 9/12/2011 18:06:16, 3917 bytes
Driver: C:\Windows\system32\atiu9p64.dll, 8.14.0001.6261 (English), 4/5/2012 21:09:42, 44544 bytes
Driver: C:\Windows\system32\atiuxp64.dll, 8.14.0001.6261 (English), 4/5/2012 21:09:56, 54784 bytes
Driver: C:\Windows\system32\atig6pxx.dll, 8.14.0001.6261 (English), 4/5/2012 21:11:06, 17408 bytes
Driver: C:\Windows\system32\atig6txx.dll, 8.14.0001.6261 (English), 4/5/2012 21:11:00, 41984 bytes
Driver: C:\Windows\system32\atitmp64.dll, 6.14.0011.0021 (English), 4/5/2012 21:09:14, 45056 bytes
Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 18:35:28, 118784 bytes
Driver: C:\Windows\system32\atidxx64.dll, 8.17.0010.0432 (English), 4/5/2012 21:54:46, 7479296 bytes
Driver: C:\Windows\SysWOW64\atiumdag.dll, 7.14.0010.0903 (English), 4/5/2012 21:34:04, 6203392 bytes
Driver: C:\Windows\SysWOW64\atiumdva.dll, 8.14.0010.0355 (English), 4/5/2012 21:22:54, 4795904 bytes
Driver: C:\Windows\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 4/5/2012 21:06:04, 53760 bytes
Driver: C:\Windows\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 4/5/2012 21:06:04, 53760 bytes
Driver: C:\Windows\SysWOW64\atiadlxy.dll, 6.14.0010.1100 (English), 4/5/2012 21:11:20, 360448 bytes
Driver: C:\Windows\SysWOW64\atiumdva.cap, 4/5/2012 21:21:42, 2664704 bytes
Driver: C:\Windows\SysWOW64\atiumdmv.dll, 7.14.0010.0184 (English), 4/5/2012 21:34:50, 1831424 bytes
Driver: C:\Windows\SysWOW64\atiapfxx.blb, 4/5/2012 22:23:06, 245896 bytes
Driver: C:\Windows\SysWOW64\ati2edxx.dll, 6.14.0010.2514 (English), 4/5/2012 22:14:20, 43520 bytes
Driver: C:\Windows\SysWOW64\atioglxx.dll, 6.14.0010.11631 (English), 4/5/2012 21:50:56, 19753984 bytes
Driver: C:\Windows\SysWOW64\atidxx32.dll, 8.17.0010.0432 (English), 4/5/2012 22:13:42, 6800896 bytes
Driver: C:\Windows\SysWOW64\aticaldd.dll, 6.14.0010.1720 (English), 4/5/2012 21:25:30, 13764096 bytes
Driver: C:\Windows\SysWOW64\aticalrt.dll, 6.14.0010.1720 (English), 4/5/2012 21:30:14, 46080 bytes
Driver: C:\Windows\SysWOW64\aticalcl.dll, 6.14.0010.1720 (English), 4/5/2012 21:30:06, 44032 bytes
Driver: C:\Windows\SysWOW64\atipblag.dat, 9/12/2011 18:06:16, 3917 bytes
Driver: C:\Windows\SysWOW64\atiu9pag.dll, 8.14.0001.6261 (English), 4/5/2012 21:09:34, 32256 bytes
Driver: C:\Windows\SysWOW64\atiuxpag.dll, 8.14.0001.6261 (English), 4/5/2012 21:09:48, 41984 bytes
Driver: C:\Windows\SysWOW64\atigktxx.dll, 8.14.0001.6261 (English), 4/5/2012 21:10:52, 33280 bytes
Driver: C:\Windows\SysWOW64\atiglpxx.dll, 8.14.0001.6261 (English), 4/5/2012 21:11:04, 14848 bytes
Driver: C:\Windows\atiogl.xml, 3/5/2012 18:15:04, 38159 bytes
Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 12:34:36, 51200 bytes
Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 15:33:08, 332800 bytes
Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6261 (English), 4/5/2012 21:11:04, 14848 bytes
Driver: C:\Windows\system32\aticfx64.dll, 8.17.0010.1124 (English), 4/5/2012 22:20:04, 1067520 bytes
Driver: C:\Windows\SysWOW64\aticfx32.dll, 8.17.0010.1124 (English), 4/5/2012 22:21:52, 909312 bytes
Driver: C:\Windows\system32\coinst.dll, 1.00.0003.0005 (English), 4/5/2012 22:00:10, 64000 bytes
Driver: C:\Windows\system32\Difxapi.dll, 2.01.0000.0000 (English), 11/10/2006 09:25:42, 525792 bytes

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,,
WMAPro over S/PDIF DMO,0x00600800,1,1,,
WMSpeech Decoder DMO,0x00600800,1,1,,
MP3 Decoder DMO,0x00600800,1,1,,
Mpeg4s Decoder DMO,0x00800001,1,1,,
WMV Screen decoder DMO,0x00600800,1,1,,
WMVideo Decoder DMO,0x00800001,1,1,,
Mpeg43 Decoder DMO,0x00800001,1,1,,
Mpeg4 Decoder DMO,0x00800001,1,1,,
Full Screen Renderer,0x00200000,1,0,,6.06.6002.18158
Multiple File Output,0x00200000,2,2,WMM2FILT.dll,
WMT Black Frame Generator,0x00200000,1,1,WMM2FILT.dll,
WMT Import Filter,0x00200000,0,1,WMM2FILT.dll,
DV Muxer,0x00400000,0,0,,6.06.6001.18000
Color Space Converter,0x00400001,1,1,,6.06.6002.18158
WMT Interlacer,0x00200000,1,1,WMM2FILT.dll,
WM ASF Reader,0x00400000,0,0,,11.00.6001.7000
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000
AVI Splitter,0x00600000,1,1,,6.06.6002.18158
VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6002.18158
Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001.7110
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363
WMT Format Conversion,0x00200000,1,1,WMM2FILT.dll,
9x8Resize,0x00200000,1,1,WMM2FILT.dll,
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6002.18363
WMT Virtual Source,0x00200000,0,1,WMM2FILT.dll,
Microsoft TV Caption Decoder,0x00200001,1,0,MSTVCapn.dll,6.00.6001.18000
MJPEG Decompressor,0x00600000,1,1,,6.06.6002.18158
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.00.6002.18005
MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6002.18158
SAMI (CC) Parser,0x00400000,1,1,,6.06.6002.18158
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000
ATI MPEG File Writer,0x00200000,1,0,atimpenc64.dll,12.04.0000.20508
ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc64.dll,12.04.0000.20508
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.6002.18363
WMT AudioAnalyzer,0x00200000,1,1,WMM2FILT.dll,
Microsoft MPEG-2 Video Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.18005
Stretch Video,0x00200000,1,1,WMM2FILT.dll,
Internal Script Command Renderer,0x00800001,1,0,,6.06.6002.18158
MPEG Audio Decoder,0x03680001,1,1,,6.06.6002.18158
DV Splitter,0x00600000,1,2,,6.06.6001.18000
Video Mixing Renderer 9,0x00200000,1,0,,6.06.6002.18158
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,11.00.6002.18005
Frame Eater,0x00200000,1,1,WMM2FILT.dll,
Allocator Fix,0x00200000,1,1,WMM2FILT.dll,
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,12.04.0000.20508
AMD MJPEG Decoder,0x00800001,1,1,atimpenc64.dll,12.04.0000.20508
ACM Wrapper,0x00600000,1,1,,6.06.6002.18158
Video Renderer,0x00800001,1,0,,6.06.6002.18158
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.6002.18363
Capture ASF Writer,0x00200000,0,0,WMM2FILT.dll,
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,,6.06.6002.18158
Video Renderer,0x00400000,1,0,,6.06.6002.18158
Bitmap Generate,0x00200000,1,1,WMM2FILT.dll,
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc64.dll,12.04.0000.20508
Proxy Sink,0x00200000,1,0,WMM2FILT.dll,
Proxy Source,0x00200000,0,1,WMM2FILT.dll,
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc64.dll,12.04.0000.20508
WM ASF Writer,0x00400000,0,0,,11.00.6001.7000
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.00.6000.16386
WMT Sample Information Filter,0x00200000,1,1,WMM2FILT.dll,
File writer,0x00200000,1,0,,6.06.6001.18000
ATI Video Scaler Filter,0x00200000,1,1,atimpenc64.dll,12.04.0000.20508
DVD Navigator,0x00200000,0,3,,6.06.6002.18005
WMT DV Extract,0x00200000,1,1,WMM2FILT.dll,
Overlay Mixer2,0x00200000,1,1,,
Microsoft MPEG-2 Audio Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.18005
WST Pager,0x00800000,1,1,WSTPager.ax,6.06.6001.18000
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363
Record Queue,0x00200000,1,1,WMM2FILT.dll,
DV Video Decoder,0x00800000,1,1,,6.06.6001.18000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.6002.18005
Null Renderer,0x00200000,1,0,qedit.dll,6.06.6002.18005
WMT Log Filter,0x00200000,1,1,WMM2FILT.dll,
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.6002.18496
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,11.00.6002.18005
WMT Virtual Renderer,0x00200000,1,0,WMM2FILT.dll,
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.6002.18363
Smart Tee,0x00200000,1,2,,6.06.6001.18000
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,,6.06.6002.18158
WMT MuxDeMux Filter,0x00200000,0,0,WMM2FILT.dll,
NetBridge,0x00200000,2,0,netbridge.dll,6.01.6001.18000
AVI/WAV File Source,0x00400000,0,2,,6.06.6002.18158
WMT Volume,0x00200000,1,1,WMM2FILT.dll,
Wave Parser,0x00400000,1,1,,6.06.6002.18158
MIDI Parser,0x00400000,1,1,,6.06.6002.18158
Multi-file Parser,0x00400000,1,1,,6.06.6002.18158
File stream renderer,0x00400000,1,1,,6.06.6002.18158
WMT VIH2 Fix,0x00200000,1,1,WMM2FILT.dll,
ATI Video Rotation Filter,0x00200000,1,1,atimpenc64.dll,12.04.0000.20508
Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,11.00.6001.7000
AVI Mux,0x00200000,1,0,,6.06.6001.18000
Line 21 Decoder 2,0x00600002,1,1,,6.06.6002.18158
File Source (Async.),0x00400000,0,1,,6.06.6002.18158
File Source (URL),0x00400000,0,1,,6.06.6002.18158
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.6002.18005
AudioRecorder WAV Dest,0x00200000,0,0,,6.00.6000.16386
AudioRecorder Wave Form,0x00200000,0,0,,6.00.6000.16386
SoundRecorder Null Renderer,0x00200000,0,0,,6.00.6000.16386
Infinite Pin Tee Filter,0x00200000,1,1,,6.06.6001.18000
WMT Switch Filter,0x00200000,1,1,WMM2FILT.dll,
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.00.6002.18005
Uncompressed Domain Shot Detection Filter,0x00200000,1,1,WMM2FILT.dll,
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.6002.18496
MPEG Video Decoder,0x40000001,1,1,,6.06.6002.18158

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6001.18000

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,,
WMVideo9 Encoder DMO,0x00600800,1,1,,
MSScreen 9 encoder DMO,0x00600800,1,1,,
DV Video Encoder,0x00200000,0,0,,6.06.6001.18000
MJPEG Compressor,0x00200000,0,0,,6.06.6002.18158

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,,
WMAudio Encoder DMO,0x00600800,1,1,,
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,12.04.0000.20508
IMA ADPCM,0x00200000,1,1,,6.06.6002.18158
PCM,0x00200000,1,1,,6.06.6002.18158
Microsoft ADPCM,0x00200000,1,1,,6.06.6002.18158
GSM 6.10,0x00200000,1,1,,6.06.6002.18158
CCITT A-Law,0x00200000,1,1,,6.06.6002.18158
CCITT u-Law,0x00200000,1,1,,6.06.6002.18158
MPEG Layer-3,0x00200000,1,1,,6.06.6002.18158

Audio Capture Sources:
Stereo Mix (Realtek High Defini,0x00200000,0,0,,6.06.6001.18000

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,,6.06.6002.18158
Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6002.18158

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,

WDM Streaming Rendering Devices:
AMD HD Audio HDMI out #0,0x00200000,1,1,,6.00.6001.18000
Realtek HD Audio output,0x00200000,1,1,,6.00.6001.18000

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6002.18005

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6002.18496
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6002.18496

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6002.18528
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6002.18528
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6002.18528

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6001.18000

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,,6.06.6002.18158
Default DirectSound Device,0x00800000,1,0,,6.06.6002.18158
Default WaveOut Device,0x00200000,1,0,,6.06.6002.18158
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,,6.06.6002.18158
Reply Quote
- Technical Support
Posts: 25,745
View profile
Hi there! I had the same issue and was able to fix it by updating my drivers and then by running in windowed mode. Try the following:

Navigate to My Documents --> Diablo III -->D3Prefs.txt
Edit DisplayModeWindowMode "0" to say DisplayModeWindowMode "1"
SAVE
Restart game
Edited by MissCheetah#1661 on 5/14/2012 2:38 PM PDT
Reply Quote
100 Gnome Mage
14875
Posts: 10
thanks that works, guess i'll have to play d3 that way till there is a fix for full screen
Reply Quote
Support Forum Agent
Posts: 42,514
Moftheg ,

What resolution is the game set to use? There aren't any "fullscreen" issues that I know of.

____________________________________________________________________
Support Information Administrator
Reply Quote
100 Gnome Mage
14875
Posts: 10
well i currently have it set to be in windowed mode which is 800x600 i think but if im reading the d3prefs file right full screen is set to 1280x800

edit: correction on windowed mode, its at 1280x800

my d3prefs file

PreferencesVersion "42"
PlayedCutscene0 "1"
PlayedCutscene1 "0"
PlayedCutscene2 "0"
PlayedCutscene3 "0"
DisplayModeFlags "0"
DisplayModeWindowMode "1"
DisplayModeWinLeft "80"
DisplayModeWinTop "35"
DisplayModeWinWidth "1280"
DisplayModeWinHeight "800"
DisplayModeUIOptWidth "1280"
DisplayModeUIOptHeight "800"
DisplayModeWidth "1264"
DisplayModeHeight "765"
DisplayModeRefreshRate "75"
DisplayModeBitDepth "32"
Gamma "1.000000"
MipOffset "0"
ShadowQuality "2"
PhysicsQuality "1"
ClutterQuality "2"
Vsync "0"
Letterbox "0"
Antialiasing "0"
LowFX "0"
LimitForegroundFPS "1"
MaxForegroundFPS "150"
LimitBackgroundFPS "1"
MaxBackgroundFPS "8"
DisableTrilinearFiltering "0"
ColorCorrection "1"
MipBias "0.000000"
ReflectionQuality "0"
TonemapExposure "1.900000"
TonemapContrast "1.500000"
TonemapSaturation "1.000000"
TonemapGain "1.000000"
HardwareClass "3"
PCIVendor "4098"
PCIDevice "38040"
MasterVolume "1.000000"
EffectVolume "0.800000"
MusicVolume "0.800000"
NarrationVolume "0.800000"
AmbientVolume "0.800000"
ChannelsToUse "32"
ReverseSpeakers "0"
QuestSubtitlesEnabled "0"
CinematicsSubtitlesEnabled "0"
EchoQuestDialogToChat "1"
MuteSound "0"
MuteEffects "0"
MuteAmbient "0"
MuteVoice "0"
MuteMusic "0"
Edited by Moftheg#1769 on 5/14/2012 3:10 PM PDT
Reply Quote

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