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Has he tried installing as admin or running it as admin? He can also try uninstalling & then reinstalling it. I'm not sure what he means by "windows vista didn't go into the registry when he installed"; is his copy of Vista not a legally purchased copy? Or did he install it more than three times & now is required to call Microsoft for a new cd key? If it's a legal copy & it's been a good long time (like a year or more) it may just be time to wipe the drive & do a clean install of Vista.
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