Diablo® III

bought annual pass, can't pre download

85 Gnome Warrior
1875
Posts: 2
So i bought the annual pass, i have to mount on my WoW account, and i can't do the d3 pre download. My account is already pre paid til january 2013 so i just dont understand why i cant get my d3 ready for the the upcoming release. My account page wants me to pay for d3 again as a pre order.

Anyone else have these issues or know any answers?
Edited by Nza808#1661 on 5/12/2012 12:08 AM PDT
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At any time, did you not pay for your annual pass?
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85 Worgen Druid
7935
Posts: 122
When did you bought the annual pass? If you did bought the annual pass before May 1st and you haven't got the Diablo 3 on your BNet account then you need to call Blizzard Support.
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85 Gnome Warrior
1875
Posts: 2
I have already pre paid for 1year of wow. Used a buy 2 game cards get a 3rd free and put in 12 game cards. Account is paid for til jan 2013 so that means i paid for my account on jan 2012. And yes, i got the annual pass when it was first announced since i already was playing wow and knew i wanted D3 anyways.

HOWEVER, my account was hacked about 3weeks back and I was banned/locked out til it was resolved. Maybe that has something to do with it because there was a $55 balance showing on my account for awhile.

Thank you to anyone who has tried to give me some input.
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59 Undead Death Knight
9320
Posts: 3,134
I have already pre paid for 1year of wow. Used a buy 2 game cards get a 3rd free and put in 12 game cards. Account is paid for til jan 2013 so that means i paid for my account on jan 2012. And yes, i got the annual pass when it was first announced since i already was playing wow and knew i wanted D3 anyways.

HOWEVER, my account was hacked about 3weeks back and I was banned/locked out til it was resolved. Maybe that has something to do with it because there was a $55 balance showing on my account for awhile.

Thank you to anyone who has tried to give me some input.

Call billing to get your Annual pass re-activated.
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