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I picked up the preorder of Diablo 3 tonight, and when I try to install the setup is stuck at "Updating setup files". I had the same problem when trying to download from battle.net.
I have tried everything on http://www.keenandgraev.com/2012/05/12/diablo-3-stuck-updating-setup-files-fix/ and those fixes don't work.
I am was using Windows 8, and I reformatted to Windows 7 both 64 bit, and I am still stuck at the same place, and I have tried all the same fixes with both operating systems. Can anyone help, I would really like to play tonight?
Edit: It gets about 60% through, before getting stuck. I
I have tried opening task manager, and whenever I end the Agent process the bar goes back to about 20% then moves back up to about 60%.
Edit: I went to my mom's house, and tried installing it on windows xp, and I'm having the same problems. Although the method of stopping the agent, and then starting the agent from ProgramData did get me to 99%, but it then froze their. Does anyone have any other advice, I have tried searching the forums, and I can't find anything.
Edit: On Window's XP I got it to start installing by using method 4a on http://www.keenandgraev.com/2012/05/12/diablo-3-stuck-updating-setup-files-fix/
I'm going to try and copy the files to a flash drive, then move it to my computer.
Edited by bif#1928 on 5/15/2012 9:47 AM PDT
head over to
download the zip
copy contents to C:\ProgramData\Battle.net\Agent\
Open the Agent.868 Folder
Run Agent.exe inside this folder
Run diablo 3 setup AFTER running agent (after console window appears)
unknown if required but worked for me Set Compatability of setup file to Windows Server 2003 sp1
Edited by Jackee on 5/14/2012 11:07 PM PDT
you have to download the zip from the website i posted it have the agent file you need...
i dont know if it will let you go straigh to the file but here...
Edited by Jackee on 5/14/2012 11:14 PM PDT
head over to
Okay, I download it and ran Diablo 3 setup, then forced quit out of the blizzard agent, and ran the agent in agent.868, and it keeps doing the same thing, only difference is the command window is prints a different response, that is about 10 lines long.
Edited by bif#1928 on 5/14/2012 11:25 PM PDT
This is a FAQ for D3 Beta players that can´t install final version.
I had just buyed D3 for 48hours ago and download the normal client when I try all this:
I thought I missed some files and download the new client from here: http://eu.battle.net/support/en/blog/4417006 And it didnt worked.
Then I update my windows and drivers and Net.Framework 4.
And it still not worked.
All before this I had uinstalled Beta diablo, but!! Under : C:\ProgramData there is a folder called battelnet. There is old agent.exe from blizzard used under beta it maybe !@#$ed it up. C:\ProgramData is a hiden folder on some OS. I delete C:\ProgramData\battelnet the folder battelnet. And tried again and it didn’t worked. Then I went on forum no answers could help. I download the files again from blizzard by this client Diablo-III-8370-enGB-Installer-downloader from http://eu.battle.net/support/en/blog/4417006. And It worked. Oke
But maybe it not work for some people. So to be sure:
Update your windows, delete all! Files of beta also hiden temp files. Update driver to make sure and Net.Framework 4. And again update after install Net.Framework 4, windows have some after updater to that too.
When you had done that and redownload it can hang on 99% under the downloader. Close it and click on download run it as admin and it ask where to save the downloaded files. And you add it the predownloaded files are. When you can see the download is on 100% and still hanging and it not starting the client. Kill it on processerline. By Ctrl + alt + delete and you know it. You run the client as admin and it will start to decrypt the download files and it should work. Give it some time.
Then if it doing or it saying “Updating setup files….” Then it change to launching Blizzard Launcher” and back to “Updating setup files….” And it keep doing that in long time. Shot it down go to the Folder where you can see the downloaded file and client! Right click on the client! And go to properties and set it to XP service pack 3 and then right click on and run as admin! Bam it worked I can install what a hell of time and hard by me and not blizzard. Guys try this gl and hf. This is only one of the issue not them all! People say it take 14gb but mine says 15.1gb.! ;)
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