Diablo® III

This game is currently incompatible w/ Macs?

With almost across the board massive FPS issues, it's fairly clear that D3 as it is released, is pretty much unplayable on macs...true or false?. This must have been known to Blizz prior to release, and with there being an explosion of Mac users, why alienate us? I'm pretty sad today.
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Support Forum Agent
Without posting specs and what performance you are seeing, it is hard to say what is going on. It is best to post as much information as possible about your Mac and what FPS/performance you are seeing instead of saying there is a problem but no relevant data. This helps our team understand what is going on.

Obtaining System Information
    1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)

________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment | Sun-Thur

This is small step for me, but big step for humanity. Or something like that...
Edited by Machkhan on 5/15/2012 7:05 AM PDT
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Runs great on my mac!
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Well it's unplayable on mine... I get a couple of minutes of decent speed, then it all slows down dramatically and monsters jump around the screen. There's a considerable drop in FPS and there's no way I'll be able to play beyond the first easy parts of Act 1...

Anyway, my system is as follows:

Model Name: MacBook Pro
Model Identifier: MacBookPro5,3
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP53.00AC.B03
SMC Version (system): 1.48f2

NVIDIA GeForce 9400M:

Chipset Model: NVIDIA GeForce 9400M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0863
Revision ID: 0x00b1
ROM Revision: 3448
gMux Version: 1.8.8
Displays:
Display Connector:
Status: No Display Connected
Display Connector:
Status: No Display Connected

NVIDIA GeForce 9600M GT:

Chipset Model: NVIDIA GeForce 9600M GT
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0647
Revision ID: 0x00a1
ROM Revision: 3448
gMux Version: 1.8.8
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 1:26
Edited by Hakkenshi#1284 on 5/15/2012 7:48 AM PDT
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85 Tauren Druid
8610
Without posting specs and what performance you are seeing, it is hard to say what is going on. It is best to post as much information as possible about your Mac and what FPS/performance you are seeing instead of saying there is a problem but no relevant data. This helps our team understand what is going on.

Obtaining System Information
    1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)

________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment | Sun-Thur

This is small step for me, but big step for humanity. Or something like that...


We've done that...people have been doing that for weeks now. Its the same exact issue that appeared in the Beta after the last few patches, and we all did what was asked, posted our specs, and gave Blizz the benefit of the doubt since it was only a Beta. We were reassured that this problem would be addressed by the time the game launched, and here we are...like most of us feared, nothing has changed, and performance makes the game unplayable for many Mac users.

And yes, we are aware that Macs are not gaming machines. I certainly dont expect to be playing 60fps on ultra settings, and i accept that. But i dont think its too much to ask to be able to play 30fps on LOWEST settings, if this not possible then perhaps Blizz should amend the "required specs" and start looking into handling refunds for some of us.
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Flickpowers,
My thoughts, EXACLTY.
So disappointed right now...
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Hi,
Same case here, I have to reduce all the settings to the minimum, and everything is so sloooow. It only gets a bit better when I play in window mode, by reducing the window to a really tiny one... Here is my config:

Hardware:
Model Name: MacBook Pro
Model Identifier: MacBookPro5,5
Processor Name: Intel Core 2 Duo
Processor Speed: 2.26 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP55.00AC.B03

Graphics/Displays
Chipset Model: NVIDIA GeForce 9400M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0863
Revision ID: 0x00b1
ROM Revision: 3427
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

Software
System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
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10 Draenei Priest
10
We've done that...people have been doing that for weeks now. Its the same exact issue that appeared in the Beta after the last few patches, and we all did what was asked, posted our specs, and gave Blizz the benefit of the doubt since it was only a Beta. We were reassured that this problem would be addressed by the time the game launched, and here we are...like most of us feared, nothing has changed, and performance makes the game unplayable for many Mac users.

And yes, we are aware that Macs are not gaming machines. I certainly dont expect to be playing 60fps on ultra settings, and i accept that. But i dont think its too much to ask to be able to play 30fps on LOWEST settings, if this not possible then perhaps Blizz should amend the "required specs" and start looking into handling refunds for some of us.[/quote]
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I have a 2008 white Mac book, people have told me my graphics card is not compatible and i was wondering if there is a way i can make it compatible.

Hardware Overview:

Model Name: MacBook
Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.1 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MB41.00C1.B00

Intel GMA X3100:

Chipset Model: GMA X3100
Type: GPU
Bus: Built-In
VRAM (Total): 144 MB
Vendor: Intel (0x8086)
Device ID: 0x2a02
Revision ID: 0x0003
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected

System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: Joshua Bowen’s MacBook
User Name: Joshua Bowen (joshuabowen)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 9:30
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90 Human Paladin
7645
Same Here

Model Name: iMac
Model Identifier: iMac12,2
Processor Name: Intel Core i7
Processor Speed: 3.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 12 GB

Chipset Model: AMD Radeon HD 6970M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 2048 MB
Vendor: ATI (0x1002)
Device ID: 0x6720
Revision ID: 0x0000
ROM Revision: 113-C2960K-152
EFI Driver Version: 01.00.507

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Edited by Hawaiianteg#1652 on 5/15/2012 11:22 AM PDT
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I ran open beta fine, fps was smooth with no real hiccups in game play. Today I play past the skeleton king and then fps drastically drops, even in the same area of tristram. Hardly playable with such extreme fluctuations.

Model Name: MacBook Pro
Model Identifier: MacBookPro8,1
Processor Name: Intel Core i5
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.68f98

Chipset Model: Intel HD Graphics 3000
Type: GPU
Bus: Built-In
VRAM (Total): 384 MB
Vendor: Intel (0x8086)
Device ID: 0x0126
Revision ID: 0x0009
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 6:13
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85 Night Elf Rogue
2695
Make sure you are using the "Higher performance" option in the Energy Saver system preference. The game was nearly unplayable for me using the 9400.
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Terrible performance on MacBook Pro late 2011... 8gb ram 2.5ghz i7 1gb amd 6770m... MINIMUM requirements are a joke, hell RECOMMENDED requirements are a joke for mac...

oh yeah and my internet provider is charter communications... the nations "fastest isp"

Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f3
Sudden Motion Sensor:
State: Enabled

AMD Radeon HD 6770M:

Chipset Model: AMD Radeon HD 6770M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x6740
Revision ID: 0x0000
ROM Revision: 113-C0170L-573
gMux Version: 1.9.23
EFI Driver Version: 01.00.573
Displays:
Color LCD:
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 1 day16:38
Edited by larussa#1601 on 5/15/2012 11:47 AM PDT
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85 Undead Mage
10655
05/15/2012 08:00 AMPosted by Flickpowers
We've done that...people have been doing that for weeks now. Its the same exact issue that appeared in the Beta after the last few patches, and we all did what was asked, posted our specs, and gave Blizz the benefit of the doubt since it was only a Beta. We were reassured that this problem would be addressed by the time the game launched, and here we are...like most of us feared, nothing has changed, and performance makes the game unplayable for many Mac users.
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05/15/2012 08:00 AMPosted by Flickpowers
We've done that...people have been doing that for weeks now. Its the same exact issue that appeared in the Beta after the last few patches, and we all did what was asked, posted our specs, and gave Blizz the benefit of the doubt since it was only a Beta. We were reassured that this problem would be addressed by the time the game launched, and here we are...like most of us feared, nothing has changed, and performance makes the game unplayable for many Mac users.


Exactly what Flickpowers has said..

Majority of Mac users get an awful performance in OS X on LOWEST settings, yet they get 40fps on MEDIUM in Windows.

My specs:

Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1,6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB

Chipset Model: Intel HD Graphics 3000
Type: GPU
Bus: Built-In
VRAM (Total): 384 MB
Vendor: Intel (0x8086)
Device ID: 0x0116
Revision ID: 0x0009
Displays:
Color LCD:
Resolution: 1366 x 768
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 3 days 8:04
Edited by majino#2133 on 5/15/2012 11:50 AM PDT
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90 Night Elf Mage
10950
Ok, stop freaking out. The game is compatible, it's just that in your particular machines it's going to run at no more than 15 fps.

Which machines are those?

Mostly ANY mac with integrated graphics: Nvidia 9400M, 9600M, 320M. All Intel graphic cards, except for the most recent ones from the HD 3000 series. If you have a macbookpro 13 or a macbookair any size and it's not one of the latest, you will have very mediocre or bad gameplay. There is no remedy or programming to alleviate the issue, your video card is just very underpowered. Only solution is to buy a new mac with a better graphics card or play in 800x600.
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05/15/2012 12:10 PMPosted by Kremel
except for the most recent ones from the HD 3000 series.


I'm running from the HD 3000 series, and I had to dumb the resolution down to 1280x720. I'm finally getting decent FPS, I also have 8 gigs of ram.

I get that I'm likely going to have a graphics problem, what i don't get is why the people with the 6770, and 6970 are having the same issues as those with the 9400m and other integrated cards.

The best response I keep seeing from blue is "your native resolution is too high for the game" or SOMETHING along those lines.

I'd like to see a blue post that says "we're working on finding out how to better optimize the game for macintosh systems".

I'm betting a large portion of windows users are not on $1500+ gaming rigs, most are on notebooks, and all of them are probably not running into the same issues as mac users.

That being said, has anyone at all tried boot camping windows 7 and installing? (might not be a great test right now due to servers being down). I don't have a legit copy of win 7 to try it, but i'd like to see if there are better results.
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CAnt even install the darn game.. It doesnt even go to 1 % ...?

Anyone advise?

My mac laptop is a 17inch Macbook pro 2.53 GHz intel Core i5
Memory 4 GB
.

Cheers
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MOEGOE, did you just start trying? The servers are down at the moment so it may not be letting you install for that reason. I'm not entirely sure if that is the case.
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same here, was good for a couple of hours, became unplayable after that... even after a full system reinstall, ram reset etc..... feels like diablo fried something on my mac :/

Hardware Overview:

Model Name: iMac
Model Identifier: iMac11,3
Processor Name: Intel Core i7
Processor Speed: 2.93 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 8 GB
Graphics/Displays:

ATI Radeon HD 5750:

Chipset Model: ATI Radeon HD 5750
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)

edit: fiddling with preferences makes absolutely no difference, the first 2 or 3 hours i had 60fps, now i have 9 FPS wether i have all settings maxed out or at lowest possible. no difference whatsoever.

Would very much appreciate a reply beyond repair disk permissions/ lower settings, as currently the game is unplayable no matter.
Edited by TatsuGon#2391 on 5/15/2012 1:58 PM PDT
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