I already spent 6 hours on that, read post on forum and other resources. I opened the secondary logon service, turn off firewall and antivirus, delete Bettle.net folder again and again, kill the agent.exe file again and again.

I have tried almost all possible ways to dealing with pre-order downloading tool. None of them works.

During the past several hours, no fix, no post of solution, no new download links provided, and no apologize at all. Blizzard, whats wrong with you?