That's my sequence right now: I click play, my screen goes gray, the hourglass cursor spins, then the screen goes black & crashes to desktop.

I was playing earlier this morning, but I logged out to do house chores, & when I came back, I could get to the login screen, but was hanging on the Hero List step. Then, the servers went down, & I haven't gotten to the log-in screen since.

FWIW, my older brother & nephew, with whom I share a router & who both have the same video card I do, are playing right now.

My apologies if this has been asked & answered, but my search skills are terrible :(