Dear BL Support Staff:

After I installed the game on 15th of May 2012, I have not successfully played the game for once. I am stuck at the loading screen after I select my character. It just keep loading forever.

Once I was playing with my friends and they told me I am already in the game and leveled up while I am stuck at the loading screen the whole time.

I am using Win 7 64bit for US server, ATI HD5870 card with V.12.4a most up-to-date driver. I have uninstalled the game and installed the game at least twice already and it still cannot be fixed.

Is there anyone who can fix this problem?