Diablo® III

Diablo® III Post-Launch Update

Community Manager
Posts: 2,445
We'd like to address some of the ongoing concerns from the Diablo® III community since the game went live last week, and go into more detail about how we plan to tackle some of the lingering post-launch issues so players can focus on what they want to be focused on -- playing Diablo III.

Hotfixes, Upcoming Patch, and Ongoing Issues

Since the game's launch, we’ve applied a number of hotfixes to address gameplay issues, made tweaks to improve our service stability, and performed occasional server maintenance when necessary to ensure that in the long term, players have the best gameplay experience possible. Moving forward, additional server maintenances will be required -- and sometime next week, we plan to release a game update in the form of a patch that will further address client issues and apply additional bug fixes.

We also wanted to let you know that we're still looking into the best way to address the achievements that some players lost in the hours following the game’s release. While we don't have any concrete details to share with you just yet, we will have more information to share in the weeks ahead. We appreciate everyone's patience as we work to improve stability and usability for all players.

Real-Money Auction House Coming Soon

In light of the post-launch obstacles we've encountered, we have made the decision to move the launch of the real-money auction house beyond the previously estimated May time frame. As we mentioned in our original announcement, our goal has always been to ensure everyone has the smoothest experience possible when the real-money auction house launches, and we need a bit more time to iron out the existing general stability and gameplay issues before that feature goes live. While we don't have a new launch date to share just yet, we’ll have more information soon.

Battle.net®/Diablo III Security Concerns

Over the past couple of days, players have expressed concerns over the possibility of Battle.net® account compromises. First and foremost, we want to make it clear that the Battle.net and Diablo III servers have not been compromised. In addition, the number of Diablo III players who've contacted customer service to report a potential compromise of their personal account has been extremely small. In all of the individual Diablo III-related compromise cases we've investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player's account, and we have yet to find any situation where a Diablo III player's account was accessed outside of "traditional" compromise methods (i.e. someone logging using an account's login email and password).

To that end, we've also seen discussions regarding the possibility of account compromises occurring in ways that didn’t involve these "traditional" methods -- for example, by "session spoofing" a player’s identity after he or she joins a public game. Regarding this specific example, we've looked into the issue and found no evidence to indicate compromises are occurring in this fashion, and we've determined the methods being suggested to do so are technically impossible. However, you have our assurance that we’ll continue to investigate reports such as these and keep you informed of important updates.

The best defense against account theft still includes smart password management (e.g. using a unique password for every site/service and keeping your password to yourself) and scanning for malware and viruses regularly, as well as following additional preventative steps found here. In the end, while no security method is 100% foolproof, the physical Battle.net Authenticator and Battle.net Mobile Authenticator app are great ways to provide your account with an extra layer of protection.

We hope this update has addressed some of the concerns you've had. In the end, we simply want all of our players to be able to fully enjoy Diablo III, and we've been working around the clock to address issues as quickly and efficiently as possible. We appreciate your continued support and enthusiasm, and we hope you and your friends are having a blast slaying Sanctuary's demons.
Edited by Lylirra on 5/24/2012 8:28 AM PDT
Thanks!

There is a very good phish in disguise going around, check out this thread for info about it. Many are falling for it:

http://us.battle.net/d3/en/forum/topic/5592449838?page=1
Edited by SinRaven#1642 on 5/31/2012 4:51 AM PDT
Thank you! I hope this will satisfy the complainers.
Let's see here...
Wait to launch the RMAH with a new ladder... and do that once you've completely ironed out all the gameplay changes that need to be made (skill balances, itemization changes/buffs, etc.). Eg in several months. My $0.02. :)

Good luck =)
Posts: 395
I got to admit this update seems incomplete.

I mean thanks for addressing the security issues, but I don't think to many people care about the RMAH...

I would rather of had an update on Legendary items (stats) or Class updates e.g. when will the now useless Monk BoP be fixed up?
The best defense against account theft still includes smart password management (e.g. using a unique password for every site/service and keeping your password to yourself) and scanning for malware and viruses regularly, as well as following additional preventative steps found here. In the end, while no security method is 100% foolproof, the physical Battle.net Authenticator and Battle.net Mobile Authenticator app are great ways to provide your account with an extra layer of protection.


Thank you
Can you address the concerns about class balance, end game, and itemization next?
Nothing about the 300-1000ms latency a lot of experience every day that is out of our control? Or how at 4 AM PDT my latency is 60ms?

I am glad you guys are working on the game, just would love to play it without the latency in my single player mode. Thanks!
Can we at least get case sensitive passwords aswell just for a little extra? (i find it amazing that battlenet doesn't have it already).
36 Worgen Druid
430
Posts: 147
Hotfix patch notes please?

EDIT: Also, can we get search working again on the forums?
Edited by Pestwulf72#1532 on 5/24/2012 7:09 AM PDT
thank you blizzard :)
Posts: 15
Are you going to address the knee-jerk reaction of completely nerfing DH out of inferno?
Community Manager
Posts: 2,445
05/24/2012 07:07 AMPosted by jingletard
Can you address the concerns about class balance, end game, and itemization next?


We'll be addressing these as we can, just not in this particular post. We're not going anywhere and we're all in this for the long haul.

Hotfix patch notes please?


We'll be adding hotfix notes here as they are added in. We'll do our best to update it as quickly as possible.
Edited by Nethaera on 5/24/2012 7:13 AM PDT
Hope, your right been afraid to hop into public games cause of the possibility.
Posts: 5,950
Good information.

Thanks :)
Thank you for taking the time to update us on these pressing issues. It is truly appreciated.
90 Troll Priest
10770
Posts: 52
I look forward to seeing the end game design changes coming mostly. Thanks for the update blizz. I very much enjoy Diablo 3 I just am unsure of how to pass the obstacle of inferno act 2 without using methods I don't feel are quite "intended" sure they maybe clever game mechanic uses such as perma stun mage build, or the pre dh nerf SS build. I am just wondering if it will ever be feasable for a non melee class to be able to take 1 hit in act 2.

I also very much look forward to rebalancing of items. Would like to see a higher minimum of drop in inferno(getting tired of sub 57 rares.) And legendaries being placed as sure not perfect stats but at the point where maybe their benefits are higher. Also can you get the trade chat to be a more community oriented chat system. This all would be great.
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