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I am Vietnamese and currently stay in Vietnam. As you might know, it is rather hard to perform payment for a transaction via Internet due to most of gamer can not use English. So i use my Visa Debit card to purchase some Digital Keys of Dia3 through Blizzard website for my friends.
In fact that my purchase order completed successfully and from the date of 15 May we can log in the game and play normally. But currently, all of my accounts become Starter Edition with out any explanation from Blizzard while i paid amount of $2500 SGD for 28 Digital Keys ($90 SGD per key).
immediately, i informed this issue to Blizzard to clarify the reson and then i got the response from the Blizzatd that my payment card was decline and payment was failure. Howerver, i checked my card's account and found that amount of $2500 SGD have not yet refuned with out any explanations or notices as well.
I tried my best to contact to Blizzard to get their advise but nothing was revealed for them so far.
We are very very disapointed and upset with this shady operation of Blizzard and going to submit this case to United State Court and press as well.
Attached here with receipt of purchase order performed successfully for your reference
Thank you for making a purchase from Blizzard Entertainment.
Diablo III: Digital Version (Pre-Purchase)
The digital game(s) you purchased are now attached to your Battle.net account. Pre-download information can be found on your Diablo III Dashboard.
Customer Name: Nguyen Duy Son
Order Date: 06 Apr 2012
Order #: 50079503
(1) Diablo® III - SGD90.00
Credit Card Number: ****-****-****-3015
Payment method: Visa
Item Subtotal: SGD90.00 SGD
Tax: SGD0.00 SGD
Shipping & Handling: SGD0.00 SGD
Shipping Tax: SGD0.00 SGD
Grand Total: SGD90.00 SGD
If you have any questions or concerns about your order, please contact us at:
Phone: Toll-free at (1-800-592-5499)
Live phone support is available seven days a week, 7:00AM - 8:00PM Pacific Time.
Thanks for shopping with us!
Blizzard Customer Service
Edited by Gamebank#1399 on 5/24/2012 3:50 AM PDT
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