Diablo® III

Hack Refund

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90 Dwarf Priest
7265
Posts: 21

I just checked your account, and it has never had either the physical or mobile authenticator attached to it. You did have the dial-in authenticator attached, but it's level of security is far below the physical and mobile. It's meant to be used in addition to the main authenticator, not in place of.
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Are you claiming that I did not have both the dial in auth and the SMS auth? That is a lie, I have both. I know the dial in auth doesn't work, that is one of my points. The SMS doesn't work either? I'm happy to post screenshots here for all to see of the SMS authenticator I had. My account shows both. So you are still claiming that I am lying when I say I had two of the things listed as 'authenticators' on battle.net? SMS and dial-up (and remember, it is your fault the dial up doesn't work, not mine).

I was going to leave it alone, but based on this response, it's time to generate some visibility.


Your reading comprehension fails. Please see the bolded.

And what the hell is an SMS authenticator? I only heard of the battle.net sms protect, which is not an authenticator. It just alerts you if there are suspicious activities or if your password was changed etc..
Support Forum Agent
Posts: 1,549
Are you claiming that I did not have both the dial in auth and the SMS auth?


No, you had those. But neither of those are the physical or mobile authenticator, the main line of protection that is being referred to. The Dial-In and SMS are just nice additional layers of security to add to the physical or mobile.

It's becoming pretty apparent that our naming scheme might be causing some confusion, and I apologize for that. I'll bring the subject up with my management, so can we review both how the devices are named and how they are presented. If you have only one authenticator on your account, you want it to be the physical or mobile, not the dial-in or SMS.

You might want to reconsider implying that people with compromised accounts are buying gold with real money.


That's definitely not what I'm saying, and I apologize if it came across that way. I meant that gold selling companies exist and compromise accounts because some players buy gold. If there was no market, there would be no companies dedicated to the market. Most people who are compromised have never bought gold.
Edited by Kaltonis on 5/26/2012 10:38 AM PDT
I understand. I assumed that SMS was another layer of protection as it is called "battle.net protectino" or something to that effect. Anyways, I'm out. I'm sure you all will iron out the kinks.


I assumed, as many people do and against my better judgment, that my account had been inactive for so long I could continue its use with the password I've been using for the last 7 years and no authenticator. I knew better, and I ignored it. I now have the mobile authenticator, my new 12 character password, and am merely awaiting my restoration.


Wait...really thats what you are claiming is your fault?? A password that has been secure for you for nearly 7 years?? Yea thats really not your fault for getting hacked, if your system is clean, and you didnt do anything but just play a game. Then yea not your fault but blizzards instead.

Last time I ever saw a massive game get a bunch of accounts hacked like this. They didnt say oh it was all end user. It ended up a unknown back door was on their end, they apologized to the gamers, explained what happened, help restore things for the gamers, gave away a few things, and fixed it. That was years and years ago, when companys were more willing to take blame and fix it then pass it off.


No, that is my fault. Using the same password and email combination for 7 years on the internet is absolutely stupid. I'm not a stupid person, I don't lack common sense, and I generally make good decisions. This was bad judgment on my part, I know it, I own it, and I move on. That is what most of you should be doing instead of spewing out visceral comments towards Blizzard without any quantifiable information.
how long do account rollbacks usually take? I know the time i stopped playing before my account was "compromised" about 7 hours later. The phone support qeue is full...and i've sent a ticket but am not too patient as it tells me i should be. sux to log in to all gold/items gone, and 1 new friend added to my list, lvl 1 barb.
05/26/2012 10:47 AMPosted by jeremywight
how long do account rollbacks usually take? I know the time i stopped playing before my account was "compromised" about 7 hours later. The phone support qeue is full...and i've sent a ticket but am not too patient as it tells me i should be. sux to log in to all gold/items gone, and 1 new friend added to my list, lvl 1 barb.

I asked the same question earlier, however with it being a holiday weekend, and so many account compromises occurring I wouldn't count on a quick turnaround. Through reading through some of the forum threads average time seems to be 36 hours.

What I don't know is if you can play a character while a restoration is occurring. May I have a response regarding the playability of the account during the process of character restoration? (Obviously, you cannot be playing the same character you are restoring)
the lvl 1 barb that seems to have taken all my stuff has battletag MacGyver#2724.

If you play a dif char on the same account i'm sure it will be rolled back as well. Playing any char on the account before a rollback will just appease the d3 addiction until the rollback occurs i assume
100 Night Elf Rogue
12800
Posts: 161
Usually your fine playing a different character, it doesnt affect the whole account
05/26/2012 10:55 AMPosted by Stabzu
Usually your fine playing a different character, it doesnt affect the whole account


I read via from blizzard that these rollbacks from hacks can effect whole account. Hence the dont play Diablo 3 till after roll back. Sucks but their you go...
100 Night Elf Rogue
12800
Posts: 161
Alright then i guess. We can level other characters / raid etc on other toons on wow so didnt think it would
Weather we had an authenticater or not kal it doesnt miss the point thats happend to the ones that used the roll back service and i specificly asked for the stuff i needed back from that roll back and the guy i was with on the phone that it could happen when my roll back finaly did happen it sent me to before i had the game installed to my new computer and just gave me a level2 and 3. i lost 18 hours of played time cause you couldnt do my roll back right and thats 1 of my 2 gone completely and you cant refun something that your workers messed up? good service and all anyone had to say to my ticket is "Please remember to thoroughly read and think about whether or not you wish to proceed with such a request in the future." really?
Support Forum Agent
Posts: 1,549
05/26/2012 10:51 AMPosted by zach
I asked the same question earlier, however with it being a holiday weekend, and so many account compromises occurring I wouldn't count on a quick turnaround.


We're a 365/7 support center, so thankfully the holiday weekend shouldn't add much of a delay.

What I don't know is if you can play a character while a restoration is occurring. May I have a response regarding the playability of the account during the process of character restoration? (Obviously, you cannot be playing the same character you are restoring)


You don't want to play your characters on the same realm (US, EU, ASIA) that will be rolled back, as the whole set gets rolled back at this time. However, to the best of my knowledge your characters on the other two realms are unaffected unless those realms needed to be rolled back as well.

So, let's say you've been playing on the US realms only and you were compromised. You definitely shouldn't touch the US characters until the process is complete on our end. However, since you've never played on the EU realm you should be completely safe in creating a character on that realm without the fear of it getting rolled back. The downside of course is that you can only play the EU character on the EU realm. Still, I wanted to point out the option. : )

We're a 365/7 support center, so thankfully the holiday weekend shouldn't add much of a delay.

That's unfortunate, everyone should have off for holidays. :(


You don't want to play your characters on the same realm (US, EU, ASIA) that will be rolled back, as the whole set gets rolled back at this time. However, to the best of my knowledge your characters on the other two realms are unaffected unless those realms needed to be rolled back as well.

So, let's say you've been playing on the US realms only and you were compromised. You definitely shouldn't touch the US characters until the process is complete on our end. However, since you've never played on the EU realm you should be completely safe in creating a character on that realm without the fear of it getting rolled back. The downside of course is that you can only play the EU character on the EU realm. Still, I wanted to point out the option. : )


Thank you for the quick response, very much appreciated. :)
61 Undead Rogue
900
Posts: 102
The problem is, we are now a week into when these hackings began. No one has found the source of this virus/malware. Unless every single person went to the exact same website or were all phished by the exact same email (and then you have to assume every single person fell for it) then where did this virus/keylogger originate and why hasn't it been picked up by antivirus/malware definitions!? None of them? Really?

What good is having antivirus and malware programs if they can't find it?

Think about it. In order to hit as many people as it has, it would have had to have been plastered all over the internet on a pretty massive scale (and don't forget, it hit the EU as well, not heard anything about the Asian players). This whole hacking via keylogger/email phish doesn't make any sense either if you think about it long enough.
The problem is, we are now a week into when these hackings began. No one has found the source of this virus/malware. Unless every single person went to the exact same website or were all phished by the exact same email (and then you have to assume every single person fell for it) then where did this virus/keylogger originate and why hasn't it been picked up by antivirus/malware definitions!? None of them? Really?

What good is having antivirus and malware programs if they can't find it?

Think about it. In order to hit as many people as it has, it would have had to have been plastered all over the internet on a pretty massive scale (and don't forget, it hit the EU as well, not heard anything about the Asian players). This whole hacking via keylogger/email phish doesn't make any sense either if you think about it long enough.


I THINK it's a java exploit

at least that's where I found the rootkit on my computer in my java cache, which connected to the keylogger in my registry
85 Draenei Shaman
6195
Posts: 62
Maybe Blizz should have included an authenticator in every Diablo 3 box? Then people would have NO excuse!
You know people wouldn't have used it they would install the game and throw the thing away plus everyone has smart phone now
I submitted a ticket on the 24th, at around 4 PM and I have yet to hear back. In it it said anywhere from 24-48 hours and the 48 hours is comngn up soon.

That's unfortunate, everyone should have off for holidays. :(



Let me guess you haven't had a real job yet?
Companies don't give a FLYING F what days you think are important, you work when they tell you to work.

Good luck in life kid, First it was your uncle fingering you. Soon it will be the man screwing you


Completely wrong. I actually have had several "real jobs" and am a 29 year old who just completed my first semester as a professor. You sound like an angry, belligerent, undereducated worker who hates his life sitting in middle management. See? I can make broad sweeping generalizations as well.
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