I got my account hacked a few hours ago. I haven't played in a public game at all, additionally I changed my bnet password when d3 came out, so any possible phishing attempt from the past would have been nullified by this. I will admit that I didn't have an authenticator attached however(my mistake, this has been rectified). Thankfully my chars weren't deleted, just the 350k that I'd earned so far was stolen.
Also, the idiot that took my money left his account friended with mine for a while so i was able to get his bnet name 'xxxbbb9' <-- a lot of help that does, I'm sure. All I want is my money back and I'll just carry on.
This whole thing is ridiculous however. I have never once had an account hacked in 15 years of online gaming. I'm not one of the "offline mode naow!" crowd, so don't go accusing me of that, but clearly blizzard screwed up horribly and they need to own up to the mistake on THEIR end. There are FAR too many reports of this happening to be a client issue only. Even a writer from Eurogamer got his accnt hacked, so clearly this isn't some orchestrated plot by a particular faction to get an offline mode.
...Sweet Jesus, not to be rude, but if you have the name of the person who hacked you why are you lazily posting it on the forums instead of directly calling support and passing what you know along so they can get to the bottom of it?
Seriously, I would like to know if it's safe to play the game, and half of you guys who say you were hacked aren't even contacting support by phone you're here complaining on the forums to the poor mods who really cannot help you as much as support can. The forum CMs are passing information along, they are not support. Contact customer support, they can reverse the damage done, and find out who the money/items were traded to(and how many times that gold was traded around).
Withholding that information makes you a part of the problem, not the solution. Posting that information here gives the hackers a heads up to what you do know.
I'm really just scratching my head right now. Is it the shock of being hacked that makes you think to post about it before dialing a number?
I provided the btag of the person who compromised my account to support on the 19th as well as a heap of other questions and information.
All of it was ignored and unanswered except to buy an authenticator and get a rollback.
The best part is the account who compromised my account now has higher level characters than my account. I haven't even played since Friday because of this. Best $65 spent ever.