Please folks, if you have not yet submitted a ticket, please do, and be sure to link to this thread.
Thank you for contacting Blizzard Entertainment, I'm very sorry for the wait. I'm going to do everything I can to resolve your issue.
The Game Master support do not have way to confirm what development are working on.
I apologize for any troubles this may cause you. Be sure to keep a eye out for any bug related to your issue on our bug forums at http://us.battle.net/d3/en/forum/5386229/.
Did you know you can check for a Game Masters reply to your issues out of game?! Let me introduce to you *Trumpets play* The "My Support Site"! By logging into your account at http://us.battle.net/en/ Then click on support you can read or create tickets!
Game Master (Blue guy who pasted in the corporate line)
06/10/2012 11:17 AMPosted by mikekirby34Tell me if this bug is the same as being described here.....you run somewhere, and you are back in the same spot after a few steps. I just lost a 60hc monk because i used all of my spirit to tailwind out of a situation, and was instantly back in the middle of the mobs (no it wasn't vortex), as if I had never moved anywhere. The problem was that not only was I back in the middle of the mobs, but all my spirit was gone. I've had this issue before, usually when trying to leave town. Sometimes I can't even leave town, as I run a few steps, and am back in the same spot. My friends have the same issue, and it appears like a lot of other people here are as well. I can't really afford to invest the time into lvling hc characters to 60 though, to have a bug like this kill them off. Btw, i did have shadow effects turned off when this happened as well.
Regarding exactly what improvements are being made in an upcoming patch, the only information Customer Service has been given is that "performance improvements" are being made. Beyond that, we cannot speak to the specifics of exactly what issues are being addressed by the patch.
The best I can say is to wait until the patch comes out, and report any continuing issues if they have not been addressed. We're doing everything we can to resolve the concerns that you and other customers are bringing to our attention, and I'm sure you can expect to continue to see patch updates in the future in order to best serve you.
Thank you again for contacting us. If you have further questions regarding this issue, please reply to this ticket. If you would prefer to speak with a representative directly, our contact information is available here: http://us.battle.net/support/en/article/contact
Game Master [Standard Answer Man]
Just a little acknowledgement. Really, how hard is that?
I already commented in this thread that we are working on this issue and other performance issues as well. I can't comment on when the fix will go live, or what patch the specific fix will be in, because we are working on several performance fixes for Diablo III. Forgive me for being general, but it wouldn't be good if I promised something Blizzard did not deliver on.
Here is my original comment in case you missed it ...
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