SO, I opened a ticket:
I tried to buy tome of secrets x 100 and it timed out. So i tried again. Now ive been charged twice somehow and i havent recieved anything. I only want 100 not 200, and I would like my gold back and the item I have payed for. Then I added to my ticket:
I just logged in and I recieved both stacks of the tome of secrets. I only wanted one and this happend due to a TIMED OUT error. I would like my 115k gold back please. This is the response I get:
Thank you for taking the time to contact Blizzard Entertainment Customer Support.
Transactions in the Diablo III Auction House may occasionally take some time to process before the money and item are delivered to the appropriate parties.
Items can take up to 48 hours for delivery. Proceeds from auctions may take up to 5 days for delivery in certain circumstances. If you have not received your item or money after five days have passed, please reply to this ticket for assistance. If you wish to speak with a representative via phone, our contact information can be found at: http://us.battle.net/support/en/article/contact
(its been 4 days so idk if this is just a computer generated response or what)so i respond:
Please read my ticket again... you didnt answer my issue at allthen i get a response:
Hey there, I'm Game Master Errinthal.
I grabbed your ticket as soon as I could.
Thanks so much for your patience as we try and get the wait times to a more reasonable level. With all the excitement behind the scroll of resurrection and Diablo3, it has caused an influx in contacts.
Customer Support is unable to address bug reports submitted through Support Site tickets. For information on how to report a bug in Diablo III, please see our Reporting Diablo III Bugs support article SO, here I am blizz. Following your direction just looking to get my gold back!