Diablo® III

My authenticator is not working

Posts: 16,953
I bought it and attached it to my account today.

I have to enter the code every time I log into Diablo 3 or if I log into my account. The problem is, the code that is showing up is NOT working. Every time I enter the (new) code within 5 seconds, so it's not a problem (I tried many many times already).

Now, I can't log into my account to remove the authenticator and can't log into the game :/ I need some help :(

I attached everything properly.

I bought 2 authenticators (and receive both of them at the same time), so maybe it got mixed up?
Reply Quote
Support Forum Agent
Posts: 42,837

I've reset the authenticator on your account for you. Can you give it a try again please?

Support Information Administrator
Reply Quote
Posts: 16,953
It worked! Thank you :D
Reply Quote
Posts: 7
I am having a similar issue where my authenticator is not loading for me in diablo 3 it gets me to the authenticator screen and then when I try to log on it sits there until it times out , , , , ,
Reply Quote
Mine isn't working either, I tried to remove it and it still gets stuck on the screen. Is there a way around it?
Reply Quote
Posts: 3
my authenticator has been on my account for months and it just asked me to put in the code and it says code is invalid. so i tried to remove it on here and it said to put in the next 2 authenticator codes. I did and still didn't work.I also tried to sync it to my account and it said sync unsuccesful. so I cannot remove it on the website and i cannot log in. help?
Edited by uhkneegrow#1345 on 4/8/2013 6:26 PM PDT
Reply Quote
Posts: 11
same issue as mentioned in title I cannot go past the "authenticating credentials part". I am back from a couple of months of D3 break, and this is quite frustrating... what can I do?
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Explain (256 characters max)