Diablo® III

Linux / Wine issues

Open Issues:

None at this time.

Resolved Issues:

Opened: 06/06/2012 - 19:00 EDT | Closed: 06/07/2012 - 02:45 EDT
Hangs at "Authenticating Credentials"
  • http://us.battle.net/d3/en/forum/topic/5592457019?page=2#24
    Bugzilla link: http://bugs.winehq.org/show_bug.cgi?id=30849#c36


  • Opened: 06/04/2012 - 18:00 EDT | Closed: 06/06/2012 - 16:00 EDT
    "You have been removed from the game"
  • http://us.battle.net/d3/en/forum/topic/5271607015
    Bugzilla link: http://bugs.winehq.org/show_bug.cgi?id=30849
  • Edited by DancingBear#1791 on 6/7/2012 1:13 PM PDT
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    Adding the WineHQ AppDB link for Linux users who happen to find this forum first. It contains info about issues with the installer, patching and a nice FAQ on problems (such as the ubuntu security fix) that have been worked out.

    http://appdb.winehq.org/objectManager.php?sClass=version&iId=25953
    Edited by Rahja#1425 on 6/6/2012 1:01 PM PDT
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    - Technical Support
    Posts: 1,877
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    this should really be a sticky
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    New issue seems to be refusal to authenticate. Works fine for Windows, but WINE clients are not being allowed past the Authenticating Credentials phase. The last lines of log output before this point indicate that it's reading some DLLs that are downloaded to the Cache directory when attempting to log in:

    warn:module:load_builtin_dll failed to load .so lib for builtin L"C:\\users\\Public\\Application Data\\Blizzard Entertainment\\Battle.net\\Cache\\36\\b2\\36b27cd911b33c61730a8b82c8b2495fd16e8024fc3b2dde08861c77a852941c.auth": /home/jjs/.wine/dosdevices/c:/users/Public/Application Data/Blizzard Entertainment/Battle.net/Cache/36/b2/36b27cd911b33c61730a8b82c8b2495fd16e8024fc3b2dde08861c77a852941c.auth: invalid ELF header
    warn:module:load_builtin_dll cannot open .so lib for builtin L"36b27cd911b33c61730a8b82c8b2495fd16e8024fc3b2dde08861c77a852941c.auth": /home/jjs/.local/lib/wine/36b27cd911b33c61730a8b82c8b2495fd16e8024fc3b2dde08861c77a852941c.auth.so: cannot open shared object file: No such file or directory
    warn:module:load_builtin_dll failed to load .so lib for builtin L"C:\\users\\Public\\Application Data\\Blizzard Entertainment\\Battle.net\\Cache\\8f\\52\\8f52906a2c85b416a595702251570f96d3522f39237603115f2f1ab24962043c.auth": /home/jjs/.wine/dosdevices/c:/users/Public/Application Data/Blizzard Entertainment/Battle.net/Cache/8f/52/8f52906a2c85b416a595702251570f96d3522f39237603115f2f1ab24962043c.auth: invalid ELF header
    warn:module:load_builtin_dll cannot open .so lib for builtin L"8f52906a2c85b416a595702251570f96d3522f39237603115f2f1ab24962043c.auth": /home/jjs/.local/lib/wine/8f52906a2c85b416a595702251570f96d3522f39237603115f2f1ab24962043c.auth.so: cannot open shared object file: No such file or directory
    warn:module:load_builtin_dll failed to load .so lib for builtin L"C:\\users\\Public\\Application Data\\Blizzard Entertainment\\Battle.net\\Cache\\bc\\fa\\bcfa324ab555fc66614976011d018d2be2b9dc23d0b54d94a3bd7d12472aa107.auth": /home/jjs/.wine/dosdevices/c:/users/Public/Application Data/Blizzard Entertainment/Battle.net/Cache/bc/fa/bcfa324ab555fc66614976011d018d2be2b9dc23d0b54d94a3bd7d12472aa107.auth: invalid ELF header
    warn:module:load_builtin_dll cannot open .so lib for builtin L"bcfa324ab555fc66614976011d018d2be2b9dc23d0b54d94a3bd7d12472aa107.auth": /home/jjs/.local/lib/wine/bcfa324ab555fc66614976011d018d2be2b9dc23d0b54d94a3bd7d12472aa107.auth.so: cannot open shared object file: No such file or directory
    warn:winsock:wsaErrno errno 115, (Operation now in progress).


    The files themselves are downloaded the instant the LOGIN button is pushed.


    $ file **/*.auth
    Cache/36/b2/36b27cd911b33c61730a8b82c8b2495fd16e8024fc3b2dde08861c77a852941c.auth: PE32 executable (DLL) (GUI) Intel 80386, for MS Windows, UPX compressed
    Cache/8f/52/8f52906a2c85b416a595702251570f96d3522f39237603115f2f1ab24962043c.auth: PE32 executable (DLL) (GUI) Intel 80386, for MS Windows
    Cache/bc/fa/bcfa324ab555fc66614976011d018d2be2b9dc23d0b54d94a3bd7d12472aa107.auth: PE32 executable (DLL) (GUI) Intel 80386, for MS Windows



    Edit:For clarification, I think the warnings are just WINE's attempts to find native equivalents for the DLL before falling back to it. The gist is that these files are being downloaded and functions inside are being called immediately between the first green checkmark and the (lack of) the second one.
    Edited by Myn#1718 on 6/6/2012 8:14 PM PDT
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    Further interesting behavior is that it seems that in these cases, our friends are actually seeing us come online despite the feedback indicating that we've yet to be authenticated.
    Reply Quote
    Posts: 37
    Does anyone important even read this?
    Reply Quote
    06/06/2012 08:19 PMPosted by TityBlaster
    Does anyone important even read this?


    yeh me, the one who opened the bug with wine and has been coordinating this the best that i can for the past 48 hours
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    Posts: 37
    06/06/2012 08:22 PMPosted by DancingBear
    Does anyone important even read this?


    yeh me, the one who opened the bug with wine and has been coordinating this the best that i can for the past 48 hours


    On the blizzard side?
    Reply Quote
    06/06/2012 08:23 PMPosted by TityBlaster


    yeh me, the one who opened the bug with wine and has been coordinating this the best that i can for the past 48 hours


    On the blizzard side?


    i wish
    Reply Quote
    I will confirm this bug. I played for an hour after the "Removed from game" issue was corrected but now cannot log back on. Oddly, mine will either hang at authenticating credentials OR retrieving hero list.

    I also second the vote for a sticky!
    Reply Quote
    I'm not expecting too much, but I put in a support ticket. Even if it goes nowhere, at least it will be marked with a resolution of "Linux user, Lost sale", and increment that statistic by one.

    Here's what I said in my support request (all 1500 characters of it)...

    I have the "Starter" edition of Diablo III. I'm enjoying the game so far (when it works), and want to upgrade to the retail version, except it has been mostly unplayable for me since the evening of June 4th.

    Some time Monday ev ening, the game began disconnecting me from battle.net after only a few minutes online. The game client would become unresponsive, maxing out on CPU usage. The only way to exit at that point it is to kill the Diablo III task. Starting the game again, I would be able to log in and play a few minutes more, until it did the same thing again. The onset of that issue coincided with Warden signa tures being enabled server-side.

    The game was unplayable until I logged in right after the June 6th maintenance. It worked great again for a few hours. Then when I attempted to log in again later this evening, the same problem started happening again -- only this time, I was unable to make it through the authentication process. This appears to be yet again related to Warden, as if Warden had been disabled post-maintenance, then re-enabled several hours later.

    Before we go on a wild goose chase with the troubleshooting script, I'm going to cut to the chase. I'm running the game under Wine on Ubuntu 12.04 64-bit. I and the many other such users who are currently discussing this issue on the forum would very much appreciate if the development team would lend some assistance in getting Warden to work properly on our platform, as they would be the best equipped to help.

    Until the game is playable, there's no reason for me to upgrade, even though I would love to. I worry that the other Wine users who have already paid for the game will be left with no other choice than to ask for refunds, and that there are others like me with Starter who are waiting for a reason to upgrade, but cannot due to the software not working. I understand that this is not a supported platform, but a little goodwill toward loyal customers goes a long way.

    Thank you.
    Reply Quote
    Posts: 37


    On the blizzard side?


    i wish


    How do we get them as an audience? Do we all need to create support tickets?
    Reply Quote
    85 Human Warlock
    0
    Posts: 45
    As it seems like it is a Warden issue I doubt we'll get any help/feedback from Blizzard other than them fixing something on their side, silently. Security through obscurity and all that.
    Reply Quote
    we need everyone to click "Request Sticky" for this thread lol
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    Which game version does you client display? I may be stuck on version 1.02a even thought it says it is up to date... I am on version 1.02.9950, shouldn't it be 1.02.9955?
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    Posts: 37
    06/06/2012 08:35 PMPosted by Defenestrate
    Which game version does you client display? I may be stuck on version 1.02a even thought it says it is up to date... I am on version 1.02.9950, shouldn't it be 1.02.9955?


    I'm on 9950.
    Reply Quote
    OP thank you for helping us fellow Linux users with your thread
    Reply Quote
    DB, you might want to use actual post-level links in the OP. That orange number on the right-hand margin gives a direct link to the post. As it stands, you have both issues linking to the first post of the exact same thread.
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    Posts: 11
    Reported for sticky. Also experiencing this.

    Seriously Blizzard, if I keep being unable to play I may get a serious amount of work done.
    Reply Quote
    hmm... game login screen shows 1.0.2.9950 for me still as well. launcher did appear to apply the patch, but perhaps not? where can we verify 9955 is latest build?
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