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There is nothing to fix TheOne. SMS Protect can not be used with many pre-paid numbers and cannot be used with VOIP services. FAQ https://us.battle.net/support/en/article/battlenet-sms-protect
Note: Cell phones with prepaid plans may not work with the SMS Protect service. SMS Protect cannot be used with Voice over IP (VoIP), and VoIP numbers that are transferred to a local provider will not be eligible for Battle.net SMS Protect.
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.