If you are experiencing payment failures when attempting to buy or sell items in the real-money auction house, please make sure that you have entered a valid zip code for both the contact address and shipping address associated with your Battle.net account. If you do not have a zip code entered, the real-money auction house will be unable to process your payment or request to cash out.

To verify your account information, log into Battle.net Account Management and then navigate to the Settings > Contact & Shipping Addresses page. From there, click on "Edit Contact Address" or "Edit Shipping Address" to add or update your zip code. Once you’ve completed these steps, please log out of the Diablo III game client and back in.

If you continue to experience payment failures while using the real-money auction house after you have entered a zip code, please visit our support site for assistance and additional troubleshooting.