Diablo® III

Another instance is already running.

Hey so I try to open the launcher and I get this in the log file for the launchers:

#-----------------------------------------------------------
# System started at 2012-06-15 00:06:18.4026
# system: COMPUTER-PC
#-----------------------------------------------------------
00:06:18.4203 Starting C:\ProgramData\Battle.net\Client\Blizzard Launcher.1575\Blizzard Launcher.exe
00:06:18.4203 Using QT Webkit Version 2.0.2
00:06:23.4198 Another instance is already running. Shutting down...

or something similar to it for both versions of the launcher. I don't already have the launcher running, and there isn't a process relevant to the launcher, so it won't open, but it thinks it's open.
Help?
Edited by Taurven#1336 on 6/14/2012 5:46 PM PDT
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Support Forum Agent
Posts: 40,313
Taurven,

Reboot the computer. Another instance of the launcher or agent is running. If you can't see it to shut it down, rebooting will.

____________________________________________________________________
Customer Support Representative
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I rebooted the computer twice. As soon as the computer rebooted, I reopened the file and the launcher didn't open. The logs still say the same thing.
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Support Forum Agent
Posts: 40,313
Taurven,

Ok, try deleting the C:\ProgramData\Battle.net folder next.

____________________________________________________________________
Customer Support Representative
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It took much longer on the "Updating setup files" part of the application. However, the launcher still didn't open.

00:54:42.3646 Starting C:\ProgramData\Battle.net\Client\Blizzard Launcher.1640\Blizzard Launcher.exe --install --tomepath=C:\Users\Computer\Downloads\Diablo-III-Setup-enUS.exe --game=diablo3_enus --webinstall
00:54:42.3646 Using QT Webkit Version 2.0.2
00:54:47.4060 Another instance is already running. Shutting down...

Still got that.
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Support Forum Agent
Posts: 40,313
Taurven,

Are you installing the game or trying to run an already installed version?

____________________________________________________________________
Customer Support Representative
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I tried combining the two steps, deleting then restarting, and it again took a little while on the "Updating setup files" part... and it came with the same problem. Haha.
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I'm trying to install the game. It hasn't been installed yet. I downloaded the client from the "Download Games" page on the Game Management site.
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Support Forum Agent
Posts: 40,313
Taurven,

Try running the setup program as an admin. To do that, right click the icon that starts it and select that option from the dropdowns.

____________________________________________________________________
Customer Support Representative
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Still doesn't work, haha. Same sort of events.
Edited by Taurven#1336 on 6/14/2012 6:20 PM PDT
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Support Forum Agent
Posts: 40,313
Taurven,

If you use any internet security apps like firewalls, antivirus, or malware detection; try temporarily disabling them before running the installer.

____________________________________________________________________
Customer Support Representative
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I disabled AVG and the Windows Firewall applications and the setup still did not work.
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Support Forum Agent
Posts: 40,313
Taurven,

Do you have a version of AVG that you could uninstall and reinstall later? Disabling it may not be enough.

____________________________________________________________________
Customer Support Representative
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Uninstalled AVG... Tried it again... and it didn't work. :/
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Support Forum Agent
Posts: 40,313
Taurven,

Did you reboot after uninstalling it?

____________________________________________________________________
Customer Support Representative
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I did indeed.
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Support Forum Agent
Posts: 40,313
Taurven,

Without starting the installer, could you please list your running processes and services?

Hit the Windows key + R, and type:

msinfo32

Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post.

____________________________________________________________________
Customer Support Representative
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applemobiledeviceservice.exe Not Available 876 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
audiodg.exe Not Available 3332 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
avgtray.exe c:\program files\avg\avg10\avgtray.exe 3272 8 200 1380 6/14/2012 9:39 PM Not Available Not Available Not Available
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 5360 8 200 1380 6/14/2012 8:58 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 3608 8 200 1380 6/14/2012 8:59 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 816 8 200 1380 6/14/2012 8:59 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 5948 8 200 1380 6/14/2012 8:59 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 2164 8 200 1380 6/14/2012 8:59 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 3280 8 200 1380 6/14/2012 8:59 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 4924 8 200 1380 6/14/2012 8:59 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 5760 8 200 1380 6/14/2012 9:58 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
chrome.exe c:\users\computer\appdata\local\google\chrome\application\chrome.exe 4532 8 200 1380 6/14/2012 10:08 PM 19.0.1084.56 1.18 MB (1,239,576 bytes) 2/4/2011 5:37 PM
csrss.exe Not Available 1988 13 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
csrss.exe Not Available 2108 13 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
dwm.exe c:\windows\system32\dwm.exe 5204 13 51200 2097088 6/14/2012 8:57 PM 6.0.6002.18005 80.00 KB (81,920 bytes) 1/23/2011 7:00 PM
explorer.exe c:\windows\explorer.exe 5348 8 200 1380 6/14/2012 8:58 PM 6.0.6002.18005 2.79 MB (2,926,592 bytes) 1/23/2011 7:00 PM
hpqtoaster.exe c:\program files\hewlett-packard\shared\hpqtoaster.exe 1212 8 200 1380 6/14/2012 9:00 PM 3.0.24.1 618.05 KB (632,888 bytes) 7/1/2009 4:44 PM
hpqwmiex.exe Not Available 5268 8 Not Available Not Available 6/14/2012 8:59 PM Not Available Not Available Not Available
hpwamain.exe c:\program files\hewlett-packard\hp wireless assistant\hpwamain.exe 344 8 200 1380 6/14/2012 8:58 PM 3.5.10.1 488.05 KB (499,768 bytes) 9/1/2009 11:41 AM
ipodservice.exe Not Available 4736 8 Not Available Not Available 6/14/2012 8:58 PM Not Available Not Available Not Available
ituneshelper.exe c:\program files\itunes\ituneshelper.exe 1864 8 200 1380 6/14/2012 8:58 PM 10.5.3.3 411.85 KB (421,736 bytes) 1/16/2012 5:22 PM
jusched.exe c:\program files\common files\java\java update\jusched.exe 5152 8 200 1380 6/14/2012 8:58 PM 2.0.7.1 248.73 KB (254,696 bytes) 1/18/2012 1:02 PM
lexbces.exe Not Available 4424 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
lexpps.exe Not Available 4472 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
lsass.exe Not Available 2204 9 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
lsm.exe Not Available 2220 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
mdnsresponder.exe Not Available 1164 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
mediaserver.exe Not Available 2472 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
mobsync.exe c:\windows\system32\mobsync.exe 1008 8 200 1380 6/14/2012 8:58 PM 6.0.6001.18000 93.50 KB (95,744 bytes) 1/23/2011 11:21 AM
mscams32.exe Not Available 1356 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
msinfo32.exe c:\windows\system32\msinfo32.exe 328 8 200 1380 6/14/2012 10:08 PM 6.0.6002.18005 398.50 KB (408,064 bytes) 1/23/2011 7:00 PM
netsession_win.exe c:\users\computer\appdata\local\akamai\netsession_win.exe 1984 8 200 1380 6/14/2012 8:58 PM 0.0.0.0 3.18 MB (3,331,872 bytes) 5/8/2012 12:31 AM
netsession_win.exe c:\users\computer\appdata\local\akamai\netsession_win.exe 2556 8 200 1380 6/14/2012 8:58 PM 0.0.0.0 3.18 MB (3,331,872 bytes) 5/8/2012 12:31 AM
nlssrv32.exe Not Available 2120 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
nvvsvc.exe Not Available 2652 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
nvvsvc.exe Not Available 3700 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
realsched.exe c:\program files\real\realplayer\update\realsched.exe 1168 8 200 1380 6/14/2012 8:58 PM 15.0.4.53 289.12 KB (296,056 bytes) 5/27/2012 9:38 PM
rundll32.exe c:\windows\system32\rundll32.exe 1684 8 200 1380 6/14/2012 10:08 PM 6.0.6000.16386 43.50 KB (44,544 bytes) 11/2/2006 4:48 AM
sdwinsec.exe Not Available 3408 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
searchindexer.exe Not Available 2872 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
services.exe Not Available 2180 9 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
sidebar.exe c:\program files\windows sidebar\sidebar.exe 1504 8 200 1380 6/14/2012 8:58 PM 6.0.6002.18005 1.18 MB (1,233,920 bytes) 1/23/2011 6:59 PM
sidebar.exe c:\program files\windows sidebar\sidebar.exe 1704 8 200 1380 6/14/2012 8:58 PM 6.0.6002.18005 1.18 MB (1,233,920 bytes) 1/23/2011 6:59 PM
skype.exe c:\program files\skype\phone\skype.exe 1992 8 200 1380 6/14/2012 8:58 PM 5.8.0.158 16.35 MB (17,148,552 bytes) 2/29/2012 7:55 AM
slsvc.exe Not Available 3460 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
smss.exe Not Available 868 11 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
spoolsv.exe Not Available 4608 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
sqlservr.exe Not Available 428 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
sqlwriter.exe Not Available 2312 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
steam.exe c:\program files\steam\steam.exe 192 8 200 1380 6/14/2012 8:58 PM 1.0.1065.11 1.18 MB (1,242,448 bytes) 3/16/2011 10:47 AM
steamservice.exe Not Available 916 8 Not Available Not Available 6/14/2012 9:00 PM Not Available Not Available Not Available
svchost.exe Not Available 2564 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 2716 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 2908 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 2964 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 2988 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 3396 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 3540 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 4060 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 4720 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 764 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 2216 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 2368 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 2672 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
svchost.exe Not Available 1840 8 Not Available Not Available 6/14/2012 8:59 PM Not Available Not Available Not Available
svchost.exe Not Available 6032 8 Not Available Not Available 6/14/2012 9:40 PM Not Available Not Available Not Available
syntpenh.exe c:\program files\synaptics\syntp\syntpenh.exe 296 10 200 1380 6/14/2012 8:58 PM 11.0.7.0 1,021.29 KB (1,045,800 bytes) 3/28/2008 3:05 AM
syntphelper.exe Not Available 3828 10 Not Available Not Available 6/14/2012 8:59 PM Not Available Not Available Not Available
system Not Available 4 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
taskeng.exe Not Available 4948 6 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
taskeng.exe c:\windows\system32\taskeng.exe 5252 8 200 1380 6/14/2012 8:58 PM 6.0.6002.18342 167.50 KB (171,520 bytes) 1/24/2011 11:05 AM
tsvncache.exe c:\program files\tortoisesvn\bin\tsvncache.exe 5528 8 200 1380 6/14/2012 8:58 PM 1.7.1.22161 267.27 KB (273,688 bytes) 10/22/2011 11:16 AM
unsecapp.exe c:\windows\system32\wbem\unsecapp.exe 656 8 200 1380 6/14/2012 8:59 PM 6.0.6002.18005 37.00 KB (37,888 bytes) 1/23/2011 6:59 PM
veoh_giraffic.exe Not Available 2656 6 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
veoh_girafficwatchdog.exe Not Available 1276 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
wininit.exe Not Available 2084 13 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
winlogon.exe Not Available 3124 13 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
wlanext.exe Not Available 4320 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
wlidsvc.exe Not Available 2704 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
wlidsvcm.exe Not Available 3384 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
wmiprvse.exe Not Available 4368 8 Not Available Not Available 6/14/2012 8:59 PM Not Available Not Available Not Available
wmiprvse.exe Not Available 984 8 Not Available Not Available 6/14/2012 10:08 PM Not Available Not Available Not Available
wmpnetwk.exe Not Available 1832 8 Not Available Not Available 6/14/2012 9:01 PM Not Available Not Available Not Available
wudfhost.exe Not Available 4292 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
xaudio.exe Not Available 3040 8 Not Available Not Available 6/14/2012 8:57 PM Not Available Not Available Not Available
zboard.exe c:\program files\ideazon\zengine\zboard.exe 672 8 200 1380 6/14/2012 8:58 PM 2.5.0.30 178.50 KB (182,784 bytes) 2/22/2011 9:52 AM
--------------------------------------------------------------

Adobe Flash Player Update Service AdobeFlashPlayerUpdateSvc Stopped Manual Own Process c:\windows\system32\macromed\flash\flashplayerupdateservice.exe Normal LocalSystem 0
Adobe SwitchBoard SwitchBoard Stopped Manual Own Process "c:\program files\common files\adobe\switchboard\switchboard.exe" Normal LocalSystem 0
Akamai NetSession Interface Akamai Running Auto Own Process c:\windows\system32\svchost.exe -k akamai Ignore LocalSystem 0
Apple Mobile Device Apple Mobile Device Running Auto Own Process "c:\program files\common files\apple\mobile device support\applemobiledeviceservice.exe" Normal LocalSystem 0
Application Experience AeLookupSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Application Information Appinfo Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Application Layer Gateway Service ALG Stopped Manual Own Process c:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0
ASP.NET State Service aspnet_state Stopped Manual Own Process c:\windows\microsoft.net\framework\v4.0.30319\aspnet_state.exe Normal NT AUTHORITY\NetworkService 0
Background Intelligent Transfer Service BITS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Base Filtering Engine BFE Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Bonjour Service Bonjour Service Running Auto Own Process "c:\program files\bonjour\mdnsresponder.exe" Normal LocalSystem 0
Certificate Propagation CertPropSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
CNG Key Isolation KeyIso Running Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
COM+ Event System EventSystem Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
COM+ System Application COMSysApp Stopped Manual Own Process c:\windows\system32\dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235} Normal LocalSystem 0
Computer Browser Browser Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT Authority\NetworkService 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
Desktop Window Manager Session Manager UxSms Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
DFS Replication DFSR Stopped Manual Own Process c:\windows\system32\dfsr.exe Normal LocalSystem 0
DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT Authority\LocalService 0
Diagnostic Policy Service DPS Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Diagnostic Service Host WdiServiceHost Stopped Manual Share Process c:\windows\system32\svchost.exe -k wdisvc Normal NT AUTHORITY\LocalService 0
Diagnostic System Host WdiSystemHost Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Distributed Transaction Coordinator MSDTC Stopped Manual Own Process c:\windows\system32\msdtc.exe Normal NT AUTHORITY\NetworkService 0
DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Extensible Authentication Protocol EapHost Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Function Discovery Provider Host fdPHost Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Function Discovery Resource Publication FDResPub Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Google Update Service (gupdate) gupdate Stopped Auto Own Process "c:\program files\google\update\googleupdate.exe" /svc Normal LocalSystem 0
Google Update Service (gupdatem) gupdatem Stopped Manual Own Process "c:\program files\google\update\googleupdate.exe" /medsvc Normal LocalSystem 0
Google Updater Service gusvc Stopped Manual Own Process "c:\program files\google\common\google updater\googleupdaterservice.exe" Ignore LocalSystem 0
Group Policy Client gpsvc Running Auto Own Process c:\windows\system32\svchost.exe -k gpsvcgroup Normal LocalSystem 0
Health Key and Certificate Management hkmsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
hpqwmiex hpqwmiex Running Manual Own Process "c:\program files\hewlett-packard\shared\hpqwmiex.exe" Normal LocalSystem 0
Human Interface Device Access hidserv Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
IKE and AuthIP IPsec Keying Modules IKEEXT Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Interactive Services Detection UI0Detect Stopped Manual Own Process c:\windows\system32\ui0detect.exe Normal LocalSystem 0
Internet Connection Sharing (ICS) SharedAccess Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
IP Helper iphlpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
iPod Service iPod Service Running Manual Own Process "c:\program files\ipod\bin\ipodservice.exe" Normal LocalSystem 0
IPsec Policy Agent PolicyAgent Running Auto Share Process c:\windows\system32\svchost.exe -k networkservicenetworkrestricted Normal NT Authority\NetworkService 0
KtmRm for Distributed Transaction Coordinator KtmRm Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
LexBce Server LexBceS Running Auto Own Process c:\windows\system32\lexbces.exe Normal LocalSystem 0
Link-Layer Topology Discovery Mapper lltdsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Microsoft .NET Framework NGEN v2.0.50727_X86 clr_optimization_v2.0.50727_32 Stopped Disabled Own Process c:\windows\microsoft.net\framework\v2.0.50727\mscorsvw.exe Ignore LocalSystem 0
Microsoft .NET Framework NGEN v4.0.30319_X86 clr_optimization_v4.0.30319_32 Stopped Auto Own Process c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe Ignore LocalSystem 0
Microsoft iSCSI Initiator Service MSiSCSI Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Microsoft Software Shadow Copy Provider swprv Stopped Manual Own Process c:\windows\system32\svchost.exe -k swprv Normal LocalSystem 0
MSCamSvc MSCamSvc Running Auto Own Process "c:\program files\microsoft lifecam\mscams32.exe" Normal LocalSystem 0
Multimedia Class Scheduler MMCSS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Nalpeiron Licensing Service nlsX86cc Running Auto Own Process c:\windows\system32\nlssrv32.exe Ignore LocalSystem 0
Net.Msmq Listener Adapter NetMsmqActivator Stopped Disabled Share Process "c:\windows\microsoft.net\framework\v4.0.30319\smsvchost.exe" -netmsmqactivator Normal NT AUTHORITY\NetworkService 0
Net.Pipe Listener Adapter NetPipeActivator Stopped Disabled Share Process c:\windows\microsoft.net\framework\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Net.Tcp Listener Adapter NetTcpActivator Stopped Disabled Share Process c:\windows\microsoft.net\framework\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Net.Tcp Port Sharing Service NetTcpPortSharing Stopped Disabled Share Process c:\windows\microsoft.net\framework\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Netlogon Netlogon Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Network Access Protection Agent napagent Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Network Connections Netman Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Network List Service netprofm Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Network Location Awareness NlaSvc Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Network Store Interface Service nsi Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT Authority\LocalService 0
NVIDIA Display Driver Service nvsvc Running Auto Own Process c:\windows\system32\nvvsvc.exe Ignore LocalSystem 0
Parental Controls WPCSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT Authority\LocalService 0
Peer Name Resolution Protocol PNRPsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Peer Networking Grouping p2psvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Peer Networking Identity Manager p2pimsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Performance Logs & Alerts pla Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
PnP-X IP Bus Enumerator IPBusEnum Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
PNRP Machine Name Publication Service PNRPAutoReg Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Portable Device Enumerator Service WPDBusEnum Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Print Spooler Spooler Running Auto Own Process c:\windows\system32\spoolsv.exe Normal LocalSystem 0
Problem Reports and Solutions Control Panel Support wercplsupport Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Program Compatibility Assistant Service PcaSvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Protected Storage ProtectedStorage Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Quality Windows Audio Video Experience QWAVE Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
ReadyBoost EMDMgmt Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Ignore LocalSystem 0
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Access Connection Manager RasMan Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Procedure Call (RPC) RpcSs Running Auto Share Process c:\windows\system32\svchost.exe -k rpcss Normal NT AUTHORITY\NetworkService 0
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:\windows\system32\locator.exe Normal NT AUTHORITY\NetworkService 0
Remote Registry RemoteRegistry Stopped Manual Share Process c:\windows\system32\svchost.exe -k regsvc Normal NT AUTHORITY\LocalService 0
Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
SBSD Security Center Service SBSDWSCService Running Auto Own Process c:\program files\spybot - search & destroy\sdwinsec.exe Normal LocalSystem 0
Secondary Logon seclogon Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Secure Socket Tunneling Protocol Service SstpSvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT Authority\LocalService 0
Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Security Center wscsvc Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Server LanmanServer Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Skype Updater SkypeUpdate Stopped Auto Own Process "c:\program files\skype\updater\updater.exe" Normal LocalSystem 0
SL UI Notification Service SLUINotify Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Smart Card SCardSvr Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Smart Card Removal Policy SCPolicySvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
SNMP Trap SNMPTRAP Stopped Manual Own Process c:\windows\system32\snmptrap.exe Normal NT AUTHORITY\LocalService 0
Software Licensing slsvc Running Auto Own Process c:\windows\system32\slsvc.exe Normal NT AUTHORITY\NetworkService 0
SQL Active Directory Helper Service MSSQLServerADHelper100 Stopped Disabled Own Process "c:\program files\microsoft sql server\100\shared\sqladhlp.exe" Normal NT AUTHORITY\NETWORK SERVICE 0
SQL Server (SQLEXPRESS) MSSQL$SQLEXPRESS Running Auto Own Process "c:\program files\microsoft sql server\mssql10.sqlexpress\mssql\binn\sqlservr.exe" -ssqlexpress Normal NT AUTHORITY\NETWORK SERVICE 0
SQL Server Agent (SQLEXPRESS) SQLAgent$SQLEXPRESS Stopped Disabled Own Process "c:\program files\microsoft sql server\mssql10.sqlexpress\mssql\binn\sqlagent.exe" -i sqlexpress Normal NT AUTHORITY\NETWORK SERVICE 0
SQL Server Browser SQLBrowser Stopped Disabled Own Process "c:\program files\microsoft sql server\90\shared\sqlbrowser.exe" Normal NT AUTHORITY\LOCAL SERVICE 0
SQL Server VSS Writer SQLWriter Running Auto Own Process "c:\program files\microsoft sql server\90\shared\sqlwriter.exe" Normal LocalSystem 0
SSDP Discovery SSDPSRV Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Steam Client Service Steam Client Service Running Manual Own Process c:\program files\common files\steam\steamservice.exe /runasservice Normal LocalSystem 0
Superfetch SysMain Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Ignore LocalSystem 0
System Event Notification Service SENS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Tablet PC Input Service TabletInputService Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper lmhosts Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Telephony TapiSrv Running Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Terminal Services TermService Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT Authority\NetworkService 0
Terminal Services Configuration SessionEnv Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Themes Themes Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Thread Ordering Server THREADORDER Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
TPM Base Services TBS Stopped Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
TVersity Media Server TVersityMediaServer Running Auto Own Process "c:\programdata\tversity\media server\mediaserver.exe" Ignore LocalSystem 0
UPnP Device Host upnphost Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
User Profile Service ProfSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Veoh Giraffic Video Accelerator Giraffic Running Auto Own Process c:\program files\giraffic\veoh_girafficwatchdog.exe --service Normal LocalSystem 0
Virtual Disk vds Stopped Manual Own Process c:\windows\system32\vds.exe Normal LocalSystem 0
Volume Shadow Copy VSS Stopped Manual Own Process c:\windows\system32\vssvc.exe Normal LocalSystem 0
WebClient WebClient Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Audio Audiosrv Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Windows Audio Endpoint Builder AudioEndpointBuilder Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Windows Backup SDRSVC Stopped Manual Own Process c:\windows\system32\svchost.exe -k sdrsvc Normal localSystem 0
Windows CardSpace idsvc Stopped Manual Share Process "c:\windows\microsoft.net\framework\v3.0\windows communication foundation\infocard.exe" Normal LocalSystem 0
Windows Color System WcsPlugInService Stopped Manual Share Process c:\windows\system32\svchost.exe -k wcssvc Normal NT AUTHORITY\LocalService 0
Windows Connect Now - Config Registrar wcncsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Defender WinDefend Running Auto Share Process c:\windows\system32\svchost.exe -k secsvcs Normal LocalSystem 0
Windows Driver Foundation - User-mode Driver Framework wudfsvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Windows Error Reporting Service WerSvc Running Auto Share Process c:\windows\system32\svchost.exe -k wersvcgroup Ignore localSystem 0
Windows Event Collector Wecsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Windows Event Log Eventlog Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Windows Firewall MpsSvc Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT Authority\LocalService 0
Windows Font Cache Service FontCache Running Auto Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Windows Image Acquisition (WIA) stisvc Running Auto Own Process c:\windows\system32\svchost.exe -k imgsvc Normal NT Authority\LocalService 0
Windows Installer msiserver Stopped Manual Own Process c:\windows\system32\msiexec /v Normal LocalSystem 0
Windows Live ID Sign-in Assistant wlidsvc Running Auto Own Process "c:\program files\common files\microsoft shared\windows live\wlidsvc.exe" Normal LocalSystem 0
Windows Management Instrumentation Winmgmt Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore localSystem 0
Windows Media Player Network Sharing Service WMPNetworkSvc Running Auto Own Process "c:\program files\windows media player\wmpnetwk.exe" Normal NT AUTHORITY\NetworkService 0
Windows Modules Installer TrustedInstaller Stopped Manual Own Process c:\windows\servicing\trustedinstaller.exe Normal localSystem 0
Windows Presentation Foundation Font Cache 3.0.0.0 FontCache3.0.0.0 Stopped Manual Own Process c:\windows\microsoft.net\framework\v3.0\wpf\presentationfontcache.exe Normal NT Authority\LocalService 0
Windows Presentation Foundation Font Cache 4.0.0.0 WPFFontCache_v0400 Stopped Manual Own Process c:\windows\microsoft.net\framework\v4.0.30319\wpf\wpffontcache_v0400.exe Normal NT AUTHORITY\LocalService 0
Windows Remote Management (WS-Management) WinRM Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Windows Search WSearch Running Auto Own Process c:\windows\system32\searchindexer.exe /embedding Normal LocalSystem 0
Windows Time W32Time Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Update wuauserv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
WinHTTP Web Proxy Auto-Discovery Service WinHttpAutoProxySvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Wired AutoConfig dot3svc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
WLAN AutoConfig Wlansvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
WMI Performance Adapter wmiApSrv Stopped Manual Own Process c:\windows\system32\wbem\wmiapsrv.exe Normal localSystem 0
Workstation LanmanWorkstation Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
XAudioService XAudioService Running Auto Own Process c:\windows\system32\drivers\xaudio.exe Normal LocalSystem 0
Zune Network Sharing Service ZuneNetworkSvc Stopped Manual Own Process "c:\program files\zune\zunenss.exe" Normal NT Authority\NetworkService 0
Zune Windows Mobile Connectivity Service WMZuneComm Stopped Manual Own Process "c:\program files\zune\wmzunecomm.exe" Normal NT AUTHORITY\LocalService 0
Zune Wireless Configuration Service ZuneWlanCfgSvc Stopped Manual Own Process "c:\program files\zune\zunewlancfgsvc.exe" Normal LocalSystem 0
Reply Quote
Support Forum Agent
Posts: 40,313
Taurven,

You've still got quite a lot of apps and services running. Let's try a selective startup boot and see if it helps install.

http://us.blizzard.com/support/article/backgroundapps

____________________________________________________________________
Customer Support Representative
Reply Quote
Still nothing. The program still doesn't open the launcher.
Reply Quote

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