06/21/2012 09:37 PMOh C'mon how long is "time"? how long have Australian customers been asking this question. long before D3 was released i am sure. so was the improper placement of the oceanic SC2 server a factor in this? who do we have to contact to get real answers?
Posted by Gimped
I can give you real, legitimate answers.
To do what you suggest (Placing servers over there), is expensive. Very expensive. Before doing so a number of things would have to happen. First, a complete analysis of the problem needs to be done. Massive amounts of data collected, and parsed. The first thing you need to do is figure out where the problem lies. Would adding servers solve the problem? Or is it a problem with your local infastructure? If it is, placing servers wouldn't do anything, so it'd be a complete waste of money.
With a RUSH job, a full and total analysis of such a thing would take a couple weeks. At a normal pace, a couple months.
*IF* it is finally determined that new servers would solve the problem, a cost analysis then needs to be done. I'm not going to get into everything this involves, but it is also a lengthy process. The end result of this process will be 1 of 2 things
#1 It is economically sound to place new servers in the region
#2 it is not economically sound to place new servers in the region, so we will continue to look for alternative solutions. If such a solution cannot be found in X amount of time, we will revisit the server issue.
Blizz may or may not have more steps involved than what I mentioned, but the above would be basic protocol. I also couldn't say where in the chain they are, but overall it is a very lengthy process, and until you've completed a full step (which can take weeks to months), there really ISN'T anything to update.