06/22/2012 05:06 PMPosted by KobeCan you please check my account?
Completely with you there on the customer service. Not only are they imposing this lengthy restriction on everybody without warning, but they've closed their telephone lines for complaints and expect everyone to wait two days for a ticket response.
06/22/2012 05:04 PMPosted by KobeNot only am I frustrated by this entire incident, but I'm very disappointed. I expected the best from a company like Blizzard, but instead what I'm getting is short of key values that separate a great company from a bad one: customer service, damage control, and, most importantly, integrity.
We're frustrated and disappointed, too, Kobe. You should expect the best because we aim to deliver it. We are not doing so right now, but we're trying our hardest to get back to that level. While these sorts of review periods are necessary, the amount of time you have to wait to get in touch with us (if you can get in line at all) is unacceptable. We're with you there.
06/22/2012 09:26 AMPosted by LylirraHowever, as an unintended consequence of these security measures, players who purchase the game digitally after patch 1.0.3 are temporarily being capped at level 13 and not able to proceed beyond Act I. We are working to correct this as soon as possible and will provide another update when we have more details to share.
Please note that we did not intend to restrict your level nor your ability to progress past the Skeleton King. We are planning on removing those restrictions:
06/22/2012 05:27 PMPosted by xXMunkeyXxmy game is working now all i did was login to battle.net then go to accout and changed password then logged back into game and beat the skeleton king but as i was on my way there i noticed there were more health ord drops and thats how i knew it worked hope it works for u all and i was only 24hrs in not 4 days so should work for all SHOULD PROBLY MAKE A STICKY FOR THIS WOULD MAKE SENSE AND WOULD MAKE UR JOB EASYER Medearn
Ok... so after 3 days, I finally got what I paid for. For those of you out there having this problem... I had to kill the SK again. Once he died, I then started seeing general chat postings, and realized I was in the non-trial game.
I'm happy I am working, but this doesn't excuse Blizzard from the horrible customer serviceapplied to this problem. The communication on this required alot of end-user discovery.
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