It took three or four days before the purchase cleared. No real explanation of why it would take three or four days for a credit card transaction to show up in a digital service. But there was a note saying it might take 3 days so whatever. But then the money didn't show up in the RMAH as being available. A few days after it showed up in the transaction history as having completed, still not there. So I logged a support call about 48 hours ago. Very polite, with the details, could someone please fix it.
Got an email today while I was at work that the ticket was closed and answered, yay! Jumped on when I got home to check the balance was there... no such luck. Went to check the ticket - this is the reply -
Thank you for contacting Blizzard Entertainment Customer Support.
We are currently receiving a high volume of phone calls, petitions, and other responses. We are working diligently to process all requests in a timely fashion and we appreciate your patience. At this time, we are unable to get to your request.
We recommend visiting our support site at us.battle.net/support as the self-service options are comprehensive and our articles are capable of answering most questions. If you are unable to find an answer, please re-open the petition which will retain your current place in line.
Blizzard Customer Support
Are they serious? I've re-opened the call to express my astonishment and dismay, but seriously, are they having a laugh or is that really how they handle issues like this?