Diablo® III

To Blizzard: Clarification regarding feedback

1. When feedback is submitted on the forums, is it always seen by Blizzard community managers or others at Blizzard?

2. If the answer to the first question is no, what is the preferred way for players to leave feedback?
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06/28/2012 11:47 AMPosted by Jeff
2. Don't use chinese character, use English :P


I'm sorry, what?
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Community Manager
06/28/2012 11:44 AMPosted by Raidin
1. When feedback is submitted on the forums, is it always seen by Blizzard community managers or others at Blizzard?


While we have a lot of eyes on these forums and invest a considerable amount of time and effort into making sure the community's feedback is heard, it's just not feasible for us to read every single post created in every single forum. That's the reality of it with no tasty sugar-coating. (Doesn't mean we don't try, though.)

That said, there is a constant stream of information flowing from these forums back to the developers. If we're not sending over emails to Jay, Wyatt, Andrew, and the other designers about feedback we've seen in these forums, we're having IM conversations or walking over to their desks to discuss the community's concerns in person. We also have weekly meetings with the developers to go over recent popular topics.

As for increasing the chance for your post to be seen, the most important thing is to make sure the content of your post is worded constructively. It can be critical of the game and its mechanics, or of how we engage the community -- positive or negative, that doesn't matter. In general, though, constructive posts are more likely be seen because they're easier to read and understand (which in turn promotes discussion and keeps the thread active), and they're also likely to not violate the posting Code of Conduct (which can result in posts being locked or deleted).

This is also where the "Thumbs Up" button can be a great asset. Highly-rated posts tend to gain more visibility, and their status as "highly-rated" indicates to us that the sentiments inside are shared by a large number of players. If you see a post you agree with, hit the "Thumbs Up" button. It's a quick way to provide feedback without having to post yourself, or to say "I agree" in addition to posting. (It's also a much better option than just creating a post with a "+1" in it.)

We obviously pay attention to all constructive posts, regardless of their rating, but showing your support for an idea or discussion by voting it up is a great way to increase that idea's or discussion's visibility.

06/28/2012 11:44 AMPosted by Raidin
2. If the answer to the first question is no, what is the preferred way for players to leave feedback?


Posting on these forums is great, and it's the place where you're most likely to have your feedback read by Blizzard. Community managers review these forums daily, as do many members of the development team.
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Have you had any meetings discussing to implement an Endgame of some sort for the people who have completed Inferno? Also thank you for increasing the Drop rate :) previously no where near to what D2 had.
Edited by Gymrat#6597 on 6/28/2012 6:37 PM PDT
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those requesting endgame shouldn't realistically expect one. Diablo was not known to have an "Endgame" besides farming the best gear and showing it off.
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06/28/2012 06:28 PMPosted by Lylirra
Posting on these forums is great, and it's the place where you're most likely to have your feedback read by Blizzard. Community managers review these forums daily, as do many members of the development team.


Is there any plans to get feedback from the rest of the community (e.g. people who do not visit forums, but play the game), or forums is the only place feedback is gathered?
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Thank you for the informative reply, Lylirra. I was really losing hope there for a while.
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06/28/2012 06:28 PMPosted by Lylirra
That said, there is a constant stream of information flowing from these forums back to the developers.


To be a fly on the wall for this.
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MVP - World of Warcraft
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06/28/2012 06:39 PMPosted by Raidin
Thank you for the informative reply, Lylirra. I was really losing hope there for a while.


No need to. It also helps that if any of the MVPs find a really compelling thread, we generally send e-mails to the CMs to automatically grab their attention without them having to sift through the forums to find it by chance. I did this a couple of days ago with a thread on the forums, and it got sent up to the developers.

It's just much easier overall because if it's constructive it'll most likely always have use. It sounds really cheesy, but I genuinely delight in sending feedback to the 'guys upstairs' so that it can get noticed. Makes me feel like I'm helping the community out lol. :p
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Would it be possible to get more information coming back from Blizzard to the player-base? Obviously, a daily digest of everything would be quite stupid, but I think the biggest frustration many players are having is a lack of dialogue.

Without citing any specific examples (I am sure you know all them perfectly well), there are multiple issues that players have been ranting and raving about for weeks; months, in some cases. Not a word from Blizzard in response. I have no doubt such common issues would have been taken to the devs, but all we see is silence --- from out perspective, it is no different to being ignored. Could there be some way you relay what the developers and management are thinking on the highly contentious issues? A regular `state of the game' address would be over-the-top, but as-appropriate disclosure (eg how you told us Legendary/Set items will be improved) would likely resolve a lot of hatred! If some kind of ballpark figures on where developers think major updates are (eg PvP is several months off, skill rebalancing a few months off) would also help a lot.
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I'd love to see the CMs create a publicly viewable wiki of "known issues/complaints", and keep it up to date. That way we can see what has (and hasn't) been communicated to the developers, and their responses to it (if any). Letting MVPs update it as well is probably a good idea; though I'd think hard before letting anyone with a valid account update it.
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Would it be possible to reimplement the Suggestions forum board? Or implement a forum tag for [SUGGESTION] that allows users/CM/developers to filter content?
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06/28/2012 06:43 PMPosted by Practical
I genuinely delight in sending feedback to the 'guys upstairs' so that it can get noticed. Makes me feel like I'm helping the community out lol. :p


This is greatly appreciated. I've been thinking of a way to list all player suggestions and criticisms in some uniform way, where players can vote like or dislike on them, without having to go outside the Diablo3 forums. The only thing I can think of is making a thread where each post is an idea (so it has its own like or dislike button), but I can't see that being feasible, as it would probably create an insane amount of clutter and duplicate posts.

Maybe a polling option can be added to threads?
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Then you probaly didnt see my Thank you thread to You all and Blizzard as a whole. So i will say it here also.. Thank you all for showing us that you hear us and while i understand you can not change everything that needs addressing over night the last couple days have givin a lot of us reassurance by your actions that you do hear us and are doing the best you can.. THANK YOU. :)
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Just a thought: Aion had a sort of in-game survey where periodically they would submit questions to the playerbase as they logged in (which they could take, or skip) where they would pose questions to the users, and as an incentive for giving them information they wanted, the user taking the survey would usually get a little token reward, such as consumables or fashion (non-game-altering) rewards.

Granted, eventually they just started using it as a way to give players free crap to keep them playing, but it was an interesting idea while it was functional. I'm sure that wouldn't be something Blizzard could implement quickly, but definitely something to keep in mind for future endeavors. I'm sure Blizzard is well aware that forum frequenters represent a minority of the player base.
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06/28/2012 06:28 PMPosted by Lylirra
If you see a post you agree with, hit the "Thumbs Up" button. It's a quick way to provide feedback without having to post yourself, or to say "I agree" in addition to posting. (It's also a much better option than just creating a post with a "+1" in it.)


Interesting!
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Without citing any specific examples (I am sure you know all them perfectly well), there are multiple issues that players have been ranting and raving about for weeks; months, in some cases. Not a word from Blizzard in response. I have no doubt such common issues would have been taken to the devs, but all we see is silence --- from out perspective, it is no different to being ignored. Could there be some way you relay what the developers and management are thinking on the highly contentious issues? A regular `state of the game' address would be over-the-top, but as-appropriate disclosure (eg how you told us Legendary/Set items will be improved) would likely resolve a lot of hatred! If some kind of ballpark figures on where developers think major updates are (eg PvP is several months off, skill rebalancing a few months off) would also help a lot.


This is exactly why I started asking how to reach Blizzard with proper feedback and how to be heard. There's so much noise being made by players, albeit mostly regarding nonsense, without much word from Developerss or Community Managers.

How about if a sticky post was made by one of the CMs, where it would list any issue that they decide to take to the developers, and list a status under it, such as: "Passed on to Devs", "Being reviewed by Devs", "Coming soon...", or just a simple "Doesn't fall into current design path" (or something like that), for example.
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nice gravedig blue
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Community Manager
06/28/2012 06:39 PMPosted by SpecialisToL
Is there any plans to get feedback from the rest of the community (e.g. people who do not visit forums, but play the game), or forums is the only place feedback is gathered?


We keep tabs on Twitter conversations, Facebook posts, and discussions held on other Diablo fansites, too. :)
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