I've read all the posts from page 1-8. I then stopped reading and just scrolled through every page following 8 to see if at least 1 blue might have come on. NOT 1. Alot of us (and I agreed with all of them) before Rmah came, said there would be major problems with it as far as the money, buying and handling were concerned. We were the ones that noticed that there were a select few who no matter what, would blast, troll, flame anyone and everyone that said anything inflammatory towards acti/blizz. They named them fanbois/girls. People who were called this started posting saying how they would put ANYONE on ignore that used that term whether towards them or anyone. There are fb's/fg's that are flaming the poster and others just to try to take attention away from blizz and get this post deleted.
Now all that follows is my opinion and not proven fact:
Blizzard has it's own legal team (fact) that helps them write their "disclaimers". Yet everyone that has half a brain knows (fact) that no matter what a "disclaimer" says you can sue and if the evidence is good will win. The burden of proof is NOT always on the plaintiff (the person suing) but on the defendant (the person being sued).
In this situation, yes OP was flawed (will not use the word wrong towards them) by not understanding/reading the "disclaimer" in full. Yet Acti/Blizz is wrong by saying that to correct said situation "we keep all your money". That is how the disclaimer is worded to be understood. If that's not the situation acti/blizz needs to re-word it and "dumb" it down. The reason (fact) that most companies put lawyer speak in w/o "dumbing" it down is to bore, confuse and increase the length of documents so the average person won't sit there and go thorough it with a fine tooth comb. I for one (since I worked for the government in multiple capacities) have learned to sit there and read line by line. This actually infuriates some companies and their legal team to the point of tears. In Pennsylvania, if you get fired, they claim you can't sue because it is a "for hire" state. This means unless you work for a union, you can be let go at anytime w/o any reason. Yet Millions of dollars are still paid out by said companies because the burden of proof is on the employer and not the employee.
I also believe (opinion) that ALOT of the fb's/fg's are actually "blues" in disguise. Can I prove it, NO. But they have "admin" rights on the forums, which basically means they can (and probably do) create accounts that have no "blue" attached so they can attack posters w/o it looking like a personal attack by acti/blizz. And no one on these forums can prove they don't do it.
I have been playing blizz products since D1. I have always supported them and up until some crap in WoW (recently) and D3, never said a bad thing about them. I've even talked alot of friends into joining WoW (but discouraged them from D3). OP needs to contact CS and talk to the higher ups. If that doesn't work (I don't like litigation so I never recommend it so soon) call the BBB or equivalent in their locale, submit tickets to get their money refunded (and print or print screen them and save in a file), Contact a free legal advice center and have them at least read over acti/blizz's documentation. If all else fails, call a law firm that deals in CALS, explain the situation. Most of the time these firms will actually create an account just to read and review the disclaimers, then if they feel they have a good solid case will start sending out flyers, ads etc. to get others to jump on. That is the final discourse, and should only be done if all else fails. Acti/blizz is messing up on this one and needs to "man up". If not those of you who feel cheated and dissatisfied need to bump it to the next level. Just my opinion.
Edited by LycanAncient#1827 on 6/30/2012 4:31 PM PDT