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Hi Customer Support
I have 2 character that I have been playing using the guest pass. And both of them I was able to play even after I bought the game and registered the product key. But after logging in a while ago I found out that both of my characters are gone.
Please advice on how I can fix this.
I have been playing in the Americas region ever since. I have 5 hardcore characters and a lot of items. It seems my Asian region contents (the one with low level characters) were transferred to the Americas region. The contents of the Americas region cannot be found in any of the other servers. I want it all back. I would appreciate your immediate response. Thank you.
Edited by IronMaiden#6110 on 2/8/2013 10:39 AM PST
Support Forum Agent
I can assure you, there's no way characters were transferred between regions. It's simply not possible to do that. In looking at the account, I can't see any characters on it at the moment. I do see the account was accessed from at least 3 different locations/ISPs in the last few days indicating a possible compromise.
You'll need to submit a support ticket so your character issue can be investigated.
This article will lead you through the process.
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