Diablo® III

Banning Linux Users For Using Linux...Really?

I am appalled by this. Your "cheat" detection is detecting Wine as cheating (Which it didn't do in SC2). On top of this you are REFUSING to refund the money or unban the accounts which are banned.

Emails:

by william on Friday June 22nd 2012, 8:48
Well I've had Diablo running on my FreeBSD machine now for a couple of weeks and have a level 53 Wizard.

I just got notice while trying to log in last night that I was banned, and when I checked my email, I hadn't received anything from Blizzard.

After I opened a support ticket with them, a short while later, this is what I received in email:

Account Action: Account Closure
Offense: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.

I don't run any programs as described above.

I kite, I die, and then I repair. But hey it's fun.


by Mitch on Friday June 22nd 2012, 10:31
I got banned last night as well. Other than running under Wine I can't imagine why. Level 30ish char and not so much as a gaming keyboard.

I also have a ticket open. We will see...


by Marcus Meng on Friday June 22nd 2012, 13:08
Ditto. I suddenly got a banned email last night, and I'm more or less in the same position. I think they're getting a bit trigger-happy with this, considering I've been running WoW for years under WINE, too.

Ah well, ticket's up.


by sblanz on Monday June 25th 2012, 13:07
Ok they answered. They told me Linux is not supported, but if you can manage to make it run there, since no file is changed and no advantage is given to the player, you can do that and it's not forbidden.

My ticket was in my first language (italian) and FYI it's attached below.

Now, since you've been banned, I'm VERY curious to know if the problem is wine.

What about trying to send a more official request, maybe from wine dev-team?

---
Grazie per averci contattato. Mi dispiace che tu abbia dovuto aspettare per una risposta ma al momento stiamo ricevendo numerose richieste di assistenza. Ti assicuro che faro' il possibile per risolvere il tuo problema.

Diablo III su Linux non e' supportato ma questo non dovrebbe causare alcun ban o sospensione dato che i file del gioco non vengono modificati in alcun modo.

Di solito un account viene bannato per l'uso di applicazione terze parti come bot e programmi creati per ricevere vantaggi non autorizzati in gioco.

Nel tuo caso, potrai usare Linux qualora riuscissi a far girare il gioco su quel sistema operativo.

Se avessi ulteriori domande, per cortesia rispondi a questo ticket.

Regards,

Arytae
Blizzard Support EU


by william on Saturday June 23rd 2012, 16:19
Salutations William!

Thank you for contacting us. An additional review of the action taken against the Diablo III account on not_really_real@emailaddress.com has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.

Actions are based on the violation's severity and take previous violations into consideration. This action was taken in accordance with the Terms of Use (us.blizzard.com/en-us/company/legal/) and our Diablo III Policies (us.battle.net/support/en/article/diablo-iii-policies), which all players acknowledge and agree to before logging into the game.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position.

Oh well. So much for the years of gameplay with Blizzard and all the $$.


Source: http://appdb.winehq.org/objectManager.php?sClass=version&iId=25953

This is ridiculous.
The irony here is that I personally know of people who openly admit to botting and their accounts are still active.

Whatever warden is scanning for, its making mistakes.
Linux = good for programming and bad for gaming.

Sad but true.

However when I used to run linux I played cs: source using WINE so I know what you're talking about. Pretty lame if it's a legit reason why people have gotten banned.
The irony here is that I personally know of people who openly admit to botting and their accounts are still active.

Whatever warden is scanning for, its making mistakes.


That's ridiculous. It's just even more upsetting that they won't even unban/look into what Warden is banning for. They just say "Durrr well it detected something so therefore NO REFUND NO UNBAN"
07/02/2012 01:57 PMPosted by Chili
So linux is not supported, you go ahead and play using linux, you get banned, you act surprised?


Reading Level: Grade 2

Linux is not supported, but if you can manage to make it run there, since no file is changed and no advantage is given to the player, you can do that and it's not forbidden.
you have a list there of acceptable OS for this game, anything else would be consider as cheating and they just don't aaaaa..
Yeah, if they are really banning people for using wine, then they have more problems than I thought.
I'm a WIne user. I've played StarCraft II for a year now on Ubuntu and it's worked great.

I'm actually just now setting up Diablo III with the bleeding-edge Wine 1.5.6 (performance is now better than the OS X ports, instead of attacking Wine they should just use it) and if I get banned I'm not going to be all "oh well" like those guys. I'll be seriously pissed.

Please stop it with this attitude, Blizzard. There is still a fine layer between your software and the underlying components.
07/02/2012 01:58 PMPosted by udlord
you have a list there of acceptable OS for this game, anything else would be consider as cheating and they just don't aaaaa..


OS is listed for compatibility reasons on a game, not for "cheating" reasons. The same reason why games that say "Runs on Windows 7" can, in fact, run on XP and on Windows Vista.
Umm.. You are running the game in an emulator. It is possible to use that mechanism to cheat. Linux is not supported by the game, so basically you are someone who uses unsupported third party software which can be used to cheat. There isn't anything mysterious about the ban.
90 Human Rogue
11280
From Blizzaard wedsite, posted awhile back:
http://us.battle.net/support/en/article/system-survey-troubleshooting

Unsupported Hardware or Software

Although our games are often playable on a lot of unsupported hardware and software configurations, these same setups will often block the system survey from completing its job. Some of the unsupported hardware and software that can issues with our system survey include: Unlawfully obtained operating systems (pirated copies) User-modified Mac operating systems running non-standard hardware Unsupported operating systems such as Linux or AmigaDOS
If you are unable to connect to our game during a system survey period due to unsupported hardware or software, you will either need to temporarily play on a supported system or wait until the survey period is over to resume playing. System surveys typically last for about a week, but may run for a shorter or longer time.
07/02/2012 02:01 PMPosted by SpecialisToL
Umm.. You are running the game in an emulator. It is possible to use that mechanism to cheat. Linux is not supported by the game, so basically you are someone who uses unsupported third party software which can be used to cheat. There isn't anything mysterious about the ban.


Wine stands for "Wine Is Not an Emulator". It's actually just an open source implementation of the Windows API. So there should be theoretically no difference, except that one is free.
07/02/2012 01:57 PMPosted by Chili
So linux is not supported, you go ahead and play using linux, you get banned, you act surprised?


Pretty sure you don't know what linux is.
07/02/2012 02:01 PMPosted by SpecialisToL
Umm.. You are running the game in an emulator. It is possible to use that mechanism to cheat. Linux is not supported by the game, so basically you are someone who uses unsupported third party software which can be used to cheat. There isn't anything mysterious about the ban.


Starcraft 2 has worked on Wine since the beta....

From Blizzaard wedsite, posted awhile back:
http://us.battle.net/support/en/article/system-survey-troubleshooting

Unsupported Hardware or Software

Although our games are often playable on a lot of unsupported hardware and software configurations, these same setups will often block the system survey from completing its job. Some of the unsupported hardware and software that can issues with our system survey include: Unlawfully obtained operating systems (pirated copies) User-modified Mac operating systems running non-standard hardware Unsupported operating systems such as Linux or AmigaDOS
If you are unable to connect to our game during a system survey period due to unsupported hardware or software, you will either need to temporarily play on a supported system or wait until the survey period is over to resume playing. System surveys typically last for about a week, but may run for a shorter or longer time.


That's a system survey about obtaining hardware information?
Unsupported just means if you call and complain about bugs in-game they won't be able to help you.... banning people would be under unACCEPTABLE OS, which is not the case. There needs to be something said regarding this, it's not the first time it's happened in their games.

BTW it's easier to cheat on Windows as that's what all the stuff is released for hitting a greater market, the person would have to know how to code to use it in Linux and most people just enjoy the Linux OS.
Edited by Jiggity#1213 on 7/2/2012 2:05 PM PDT
85 Night Elf Druid
5820
This has been discussed in previous posts. General consensus - run dual boot, play games on the windows partition. Doing that is waaaay less aggravation than trying to wait for Linux support (and i mean fix the warden false positive), or trying to prove you did not commit any foul play.
Edited by Commiebear#1151 on 7/2/2012 2:04 PM PDT
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