I've been playing this game solo since a couple days after launch, and thus I have no need to talk on the chat at all. Is this just a really good phishing email, or what? There's no deceiving links in the email, and it's showing the email comes from a trusted sender. I just got this one about 30 minutes ago; I went into a game and typed a couple words and they went through... but according to these emails I shouldn't be able to chat, right?
Account Name: my email address
A user of the above account has recently been involved in actions deemed inappropriate for Diablo III.
Account Action: 6 Hour Suspension of Chat Privileges
This category includes:
* Excessively communicating the same phrase, similar phrases, or pure gibberish.
* Saying the same phrase more than once in a period of 30 seconds.
Based on a review of the information presented, this Diablo III account has had its chat privileges suspended. While the account has been placed under review, you will be unable to speak to other players using any chat systems in Diablo III. Should spamming behaviour continue we may proceed to apply further penalties including extended suspension of chat privileges, account suspension, or account closure. Once an account has been closed, any heroes, items, or auctions will be irretrievable.
Any disputes or questions concerning this account action can only be addressed by submitting a ticket through the Battle.net support site. To submit a ticket, please visit http://battle.net/support/ticket/submit. Our support team will not be able to investigate account actions over the phone.
We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time spent on Battle.net. Thank you for respecting our position.
Diablo III Customer Support