Thanks for the update, and yes, a lot of us are very passionate about D3. we have been eagerly waiting since you announced it. which is why I think you will understand some of the disappointment some of us felt. probably from expecting too much. you have a great marketing team :)
that being said, there is a lot that needs to be improved, and seriously we hope the legendary buff will help, but overall, the whole MF situation is a bit silly. and the dependance on All resist in inferno needs some work as well. kinda hard to have build diversity when we need to have so much defensive mechanisms as a melee. unless of course we find some ridiculous weapon.
but I want to enjoy the different builds, i love Seismic slam for example, but just cant use it in inferno. and in Hell, well...the drops don't motivate me much. i know its hard to balance, but you'll get there. until then, I'm afraid this decade long customer and fan is moving off to another game soon, maybe when things are in a better shape, I'll pop my head in again.
also, customer service (Not community managers) need some serious improvements instead of just canned responses that doesn't deal with customer issues. I manage a large team as well IRL and if I had people like that, I'm sorry but they would be on the streets.
Edited by Vaash#1902 on 7/19/2012 5:16 AM PDT