Original thread can be found here: http://us.battle.net/d3/en/forum/topic/6146794668?page=1
Thank you for having a CM post your letter to us this morning. At the minimum, having the President of Blizzard attempting communication with this forum audience said what you did not directly say in your post: 'Houston, we have a problem.'
You may have said we're not perfect but you failed to acknowledge the real issues in this game or take any real responsibility for how they came to be or commit to any real, meaningful or timely fixes of them. You gave us 13+- paragraphs of no real or new information.
Frankly, your email felt a bit contrived and insulting to your audience of adult professionals who've been around the block for more than 10 years, and aren't just 'some kids playing games in their mother's basements.' This is perhaps a bummer for you in that your audience does include a demographic of many older, more mature gamers who have higher expectations than the younger ones because we remember vividly what Blizzard Games used to stand for.
If you want us to believe you are listening, then you need your actions to speak louder than your words and your words to not sound like marketing fluff.
You’ve seen some of that work already in patch 1.0.3, and you’ll see additional improvements with patch 1.0.4. On the game balance front, this update will contain changes designed to further deliver on the team’s goal of promoting “build diversity,” with buffs to many rarely used, underpowered class abilities. Another topic we’ve seen actively discussed is the fact that better, more distinct Legendary items are needed. We agree. Patch 1.0.4 will also include new and improved Legendary items that are more interesting, more powerful, and more epic in ways you probably won’t be expecting.
This statement in particular is troubling. Thus far, the vast majority of players would argue that you have done more to harm the game than to help it with the patching & hot fixes you've done since launch. I would argue that there are few players who think 1.0.3 was a huge improvement. IAS was over-nerfed, repair costs raised too high, enrage timers have no place in an ARPG, nerfing object loot tables, magic find on chests and world objects, rare bosses with garbage loot, resplendent chests with garbage loot and nerfing xp for quest turn ins for people who chose to power level that way. Along the way these patches broke more of the games core mechanics like hit boxes, resistances and rubber banding to name a few items none of which were acknowledged in your statement.
Some of these 'design decisions' would be akin to Mojang 'tuning' Minecraft on the backend so that I can only build houses with Cobblestone because it's the strongest and the Big Bad Wolf can't blow down houses made of stone. But what if I want to fight the Wolf? What if for me, building a house of wood and engaging the Wolf is what's fun? What if I want to build a glass house so I can see the Wolf coming? (Or throw stones through my own walls? :P) You see Diablo, like Minecraft is about allowing individuals find and express their own fun in the game. Some people's fun is smashing vases and getting legendaries. Others by flagging hostile and hunting the ears of their friends. Yet others want to find a goblin in the Underbridge, kill him, make a new game and kill him again and again. Blizzard North got this. Blizzard Activision does not.
This is not an MMO, I don't want to always be online. I don't give a hoot about balance and your striving for it is also imho the wrong way to approach Diablo. I don't want to use the AH, ever. Others may like to but if the game was done right, I NEVER would. And even though we're always online, this is the least multi-player friendly game at high level I have ever encountered. The way it stands today you literally punish people for trying to play coop. My magic find gets butchered down for my individual loot drops if my friends haven't committed to the same level of expense to get combat capable MF gear and the difficulty scaling in Inferno makes it completely pointless to group. Its far more efficient to play solo. And that, sucks.
What I really want Mike, what I really, REALLY want is the freedom to play Diablo how I want to play it today which could be totally different than how I want to play it 6 months from now when I'm all about Hardcore. Or maybe PvP. Whatever. I want to decide. In D3, you keep deciding and dictating to me how I should have fun and that's not fun, not in the least. Please, stop doing this.
We have been waiting for weeks for some sort of meaningful dialogue with Blizzard regarding these issues and this is what you give us? You've been jacking with things that aren't broken behind the scenes (ie. nerfing farm spots? Why? Diablo has ALWAYS been about farming) and ignoring things that matter like fixing loot drops, rubber banding, legendaries, PVP, INFERNO beyond act I, UNID's code busting, Duping, Trade Window Scams, etc.
While I'm genuinely pleased to see communication that you would have us believe comes from you, because that does at least lead me to believe that all of the rage here and media coverage there of is getting your attention, your email gives me little faith that you're going to act appropriately to make amends adequately with this community. You need to talk WITH us Mike, not AT us. How about a panel, a massive webex with players or some sort of dialogue about what the urgent issues are and what you can realistically get fixed now and what we should expect later? Take a lesson from BIOWARE; when they realized SWTOR was sinking faster than the TITANIC they called a player summit in Texas to try and save it. Judging by the layoffs continuing over there and the loss of 400k subscribers since January that was probably too little too late as well. I'd hate to see Blizzard make the same mistake and do too little to save this community too late. I truly am a fan of yours Mike, even in spite of this colossal disappointment.
Bottom line, actions speak louder than words and your post read mostly like empty marketing speak with no real signs of 'hearing' us, understanding what our issues are or how the players see D3 as fundamentally flawed. If you're only gonna talk at us Mike, and not truly engage with us, then I fear the Blizzard we used to know and love really is a lost cause.
There is so much anger on these forums because at the heart of it many are passionate about our past time of choice and feeling disappointed at how far off the mark you delivered the next chapter in this franchise to us. You said you delivered an epic game that wasn't quite perfect. I'd argue you delivered an average game with a few epic moments but many more fell way short of its predecessors. I'd like to believe you are going to fix the problems and make D3 the great game it could be but until you start showing me with your actions that the old Blizzard passion for quality is still alive, your words aren't holding a whole lot of meaning for me.
Please Mike, DO something meaningful, quickly.
Edited: typo & cross referencing threads.