Diablo® III

BTW... bigger and shared stash were promised for d2... never happened, even after the year long wait. Much of the awesome stuff that was supposed to happen in that d2 patch didn't. it's a miracle that they still took care of that game for so long, but seeing as though i still see the battle chest on store shelves in target, best buy, and Walmart; and that their still making money on it; i'd like them to show d2 a little more love. i have purchased many copies of d2 in the past. keys would be lost or stolen. when i'd move from one location or another i'd end up repurchasing, i bought a copy for my wife, and for a guest PC in the house. friends/brothers birthdays (ones that didn't already have it). i have probably purchased 10-15 copies (before you could ever save your keys on battle.net accounts) and i think that the remaining fans of d2, and new fans of d2(brought in by d3) need to be rewarded. (have been playing blizz games since rock and roll racing (snes) lost vikings (genesis) and D1(Loved pc version... ps1 version sucked sry. kinda liked the unofficail sierra patch for it too but i realize that blizz had nothing to do with it)

i just think it sucks that you have to play on a server for single player offline.. so i bought a game and cant play it?

07/31/2012 02:04 PMPosted by Infernys

This.

How many of us were praying that the original maintenance time would be up atleast 30 minutes early? Then they extended and I know I hoped it would be up earlier than the posted time.

Enough with the promised time for servers to be up. Just over predict the time needed and have the servers up early.

Blizzard, you have upset people on the forums because you always promise something and never come through with it. This is a serious problem because your history has a company has always respected its player base. This is a clear sign of disrespect and a problematic trend in how you treat us (the player base).

I'm sorry to see so many self-entitled and/or ignorant people on these forums. Maintenance timings are not "promises." They are estimates. Auto shop repairs give you a time frame. They're not exact either. That's because these things are subject to unforeseen problems. Parts don't come in, the mechanic found another problem, a technical issue causes profiles to not sync with the website, etc.

Do you really need a disclaimer in bold that says "Maintenance times subject to change." That's about as obvious as the fact that McDonald's coffee will be (really) hot. It's implied. Anyone with some semblance of critical thinking should realize that.

then maybe I can get a refund just bought it like 6 days ago :P

Yes, you can. Contact Blizzard about it.

There is no sense of entitlement here. Don't jump on the band wagon that accuses everyone of being self entitled.

I am going to reference another post I made for you to read.

This type of info makes complete sense to me.

What if Blizzard was to have a locked forum that posted detailed information like this?

Would it be helpful or detrimental?

I personally think it would be helpful. I think part of the reason the player base keeps going up in harms over Blizzard's lack of communication and repeated extended maintenance periods is due to their cryptic posts in the news feed. Also we live in a day and age where information is readily available and their is a high value put on up to date information.

So if blizzard were to have a "twitter" type of thread within their forums (sorry for the !@#$ty reference) would it help keep us (the player base) calm and understanding?

I fully understand that there is room for unexpected errors. However the problem is that this is common occurrence with Blizzard.

In response to you, I'm sorry to see that there are still people out there who don't demand better service. In this day and age of technology and fast paced information we should always demand a better information stream from Blizzard.

What if your said mechanic ignored you days on days after you kept trying to call him when your car would be up and running? You would be pissed off.

So drop your sense of elitism and realize there is always a counter to ever argument.

tl:dr

d2 still needs some love.

lets fix that and then get back to fixing d3.

lawl

blizz will never be perfect, but i promise it'll always be fun.

07/31/2012 02:25 PMPosted by Infernys

Their servers should be treated like an e-commerce or banking site. Would you be ok with, say, Amazon being down for 12 hours every couple weeks for "server maintenance"? In the context of the services Blizzard provides, the login and game servers should be mission-critical systems that never, ever go down short of catastrophic failures of the internet itself. Setting up a system where 20 or 30 percent of the backend can be offline, getting patched or whatever, and yet have this fact be invisible to the end user isn't easy but it isn't something that hasn't and can't be done, either.

But it's not en e-commerce or banking site. No one's livelihood depends on (that would just be sad) on this game functioning at all times. Amazon and other e-commerce sites are centered around convenience and ease of use. Banking is a necessary component of living in our society. D3 (and basically any online game in general) is neither of these.

Infernys, you have already spoken about people being self entitled or ignorant, but with every post you make you come across even more ignorant.

You are right, this isn't an e-commerce. But in your own response you listed exactly why Blizzard should treat as such.

Ease of use and convenience should be Blizzard's #1 priority! It's a game for god's sake! Don't we play for ease of use and convenience?

Come to the side of reality Infernys. You are naive to what you should be demanding from Blizzard and it's service to it's player base.

07/31/2012 02:25 PMPosted by Infernys

But it's not en e-commerce or banking site. No one's livelihood depends on (that would just be sad) on this game functioning at all times. Amazon and other e-commerce sites are centered around convenience and ease of use. Banking is a necessary component of living in our society. D3 (and basically any online game in general) is neither of these.

It's an analogy. if Amazon, or Google, or Microsoft, or my bank, can implement far more complex back-end services without interruption, then there is no reason Blizzard can't too. Whether or not the services are essential is irrelevant, the point is that their core business is having people play their games, so patching downtime of 12+ hours every couple weeks is poor business.

12 hours every two weeks is 3.6% downtime. In what technology-centred industry is that kind of number acceptable? Nowhere.

07/31/2012 02:44 PMPosted by jamjams

But it's not en e-commerce or banking site. No one's livelihood depends on (that would just be sad) on this game functioning at all times. Amazon and other e-commerce sites are centered around convenience and ease of use. Banking is a necessary component of living in our society. D3 (and basically any online game in general) is neither of these.

It's an analogy. if Amazon, or Google, or Microsoft, or my bank, can implement far more complex back-end services without interruption, then there is no reason Blizzard can't too. Whether or not the services are essential is irrelevant, the point is that their core business is having people play their games, so patching downtime of 12+ hours every couple weeks is poor business.

12 hours every two weeks is 3.6% downtime. In what technology-centred industry is that kind of number acceptable? Nowhere.

Exactly.

Infernys, this isn't about being self entitled or ignorant. This is about realism and the type of technology that we live in currently.

jamjams is dead on. "In what technology-centred industry is that kind of number acceptable? Nowhere."

It's not acceptable and shouldn't be written off by people like you.

Lol this always happens, always left in the dark

07/31/2012 02:48 PMPosted by Dax

It's an analogy. if Amazon, or Google, or Microsoft, or my bank, can implement far more complex back-end services without interruption, then there is no reason Blizzard can't too. Whether or not the services are essential is irrelevant, the point is that their core business is having people play their games, so patching downtime of 12+ hours every couple weeks is poor business.

12 hours every two weeks is 3.6% downtime. In what technology-centred industry is that kind of number acceptable? Nowhere.

Exactly.

Infernys, this isn't about being self entitled or ignorant. This is about realism and the type of technology that we live in currently.

jamjams is dead on. "In what technology-centred industry is that kind of number acceptable? Nowhere."

It's not acceptable and shouldn't be written off by people like you.

ya and the fact we paid for a game we can't play :(