Diablo® III

08/03/2012 11:18 AMPosted by Khels

So far we've seen two posts from you, and none of them are even remotely relevant to the urging issues that need to be dealt with for the sake of the survival of this game, and ultimately of your entire company.

08/03/2012 10:50 AMPosted by Vaeflare

We don’t really make a habit of posting RL pet photos here, but I can tell you she is a rescued Siamese lynx mix with long ear-tufts and teal-blue eyes. :) I quite enjoy having her at the office, and it’s nice to be able to take a break every now and then and pet her amid the busy days (and sometimes long hours).

08/03/2012 12:41 PMPosted by Scourge

My cat bites me for no reason whenever I walk past her.

08/03/2012 10:56 AMPosted by Blazur

Dogs > cats, unless you're a lonely woman.

08/03/2012 12:45 PMPosted by Vaeflare

For some additional glimpses into the daily work life of CMs

08/03/2012 12:39 PMPosted by Zuzax

We don’t really make a habit of posting RL pet photos here, but I can tell you she is a rescued Siamese lynx mix with long ear-tufts and teal-blue eyes. :) I quite enjoy having her at the office, and it’s nice to be able to take a break every now and then and pet her amid the busy days (and sometimes long hours).

Can you share with us what keeps you so busy these days since you and the other CM's are rarely interacting at all with the community these days, much less with meaningful information.

Disclaimer: This is not meant to be provocative or mean spirited in any way. It would just help us understand the CM role better and to educate us that you may have many other responsibilities than just communicating with the customers.

08/03/2012 12:45 PMPosted by Vaeflare

This is actually a good point. I would really enjoy a sort of "inside baseball" type look at what exactly a CM's job is. Do they pull double duty as a designer or developer? You guys obviously moderate, but what does your day entail?

This is one of those questions that, while straight forward, is actually incredibly difficult to define because our responsibilities as a Community Manager are so varied. We are liaisons between players and developers, and visa-versa, but the full breadth of our responsibilities is quite complex.

Some of our responsibilities include: attending meetings with developers and other departments, providing ongoing feedback to developers regarding player discussions, sharing information from developers with the community in a variety of formats (forum posts, blogs, Facebook posts, Twitter tweets, YouTube uploads, website galleries, etc.), moderating these when necessary, ensuring the appropriate content is localized and routed to where it needs to go, compiling hotfixes and patch notes, attending brainstorming sessions, writing, editing, more writing, responding to emails, and working within the department and company as a whole to try to better-support our games and community. We also communicate with fansites and help run the promotions and contests associated with our games, including everything from holiday contests to beta key giveaways. When events like product launches and BlizzCon come around, we support those as well.

For some additional glimpses into the daily work life of CMs, make sure to check out [url="http://wow.joystiq.com/2011/02/05/nethaera-addresses-questions-about-cm-process/"]Nethaera’s answers to some questions about the CM process[/url], and [url="http://us.blizzard.com/en-us/company/about/b20/interviews.html#thirdInterview"]“A Day In The Life - Micah Whipple: Community Manager/Editor.”[/url]

08/03/2012 12:45 PMPosted by Vaeflare

We are liaisons between players and developers, and visa-versa, but the full breadth of our responsibilities is quite complex.

Well-well look. I already told you, I deal with the god damn customers so the engineers don't have to. I have people skills; I am good at dealing with people. Can't you understand that? What the hell is wrong with you people?

08/03/2012 12:45 PMPosted by Vaeflare

This is actually a good point. I would really enjoy a sort of "inside baseball" type look at what exactly a CM's job is. Do they pull double duty as a designer or developer? You guys obviously moderate, but what does your day entail?

This is one of those questions that, while straight forward, is actually incredibly difficult to define because our responsibilities as a Community Manager are so varied. We are liaisons between players and developers, and visa-versa, but the full breadth of our responsibilities is quite complex.

Some of our responsibilities include: attending meetings with developers and other departments, providing ongoing feedback to developers regarding player discussions, sharing information from developers with the community in a variety of formats (forum posts, blogs, Facebook posts, Twitter tweets, YouTube uploads, website galleries, etc.), moderating these when necessary, ensuring the appropriate content is localized and routed to where it needs to go, compiling hotfixes and patch notes, attending brainstorming sessions, writing, editing, more writing, responding to emails, and working within the department and company as a whole to try to better-support our games and community. We also communicate with fansites and help run the promotions and contests associated with our games, including everything from holiday contests to beta key giveaways. When events like product launches and BlizzCon come around, we support those as well.

For some additional glimpses into the daily work life of CMs, make sure to check out [url="http://wow.joystiq.com/2011/02/05/nethaera-addresses-questions-about-cm-process/"]Nethaera’s answers to some questions about the CM process[/url], and [url="http://us.blizzard.com/en-us/company/about/b20/interviews.html#thirdInterview"]“A Day In The Life - Micah Whipple: Community Manager/Editor.”[/url]

08/03/2012 12:45 PMPosted by Vaeflare

This is actually a good point. I would really enjoy a sort of "inside baseball" type look at what exactly a CM's job is. Do they pull double duty as a designer or developer? You guys obviously moderate, but what does your day entail?

This is one of those questions that, while straight forward, is actually incredibly difficult to define because our responsibilities as a Community Manager are so varied. We are liaisons between players and developers, and visa-versa, but the full breadth of our responsibilities is quite complex.

Some of our responsibilities include: attending meetings with developers and other departments, providing ongoing feedback to developers regarding player discussions, sharing information from developers with the community in a variety of formats (forum posts, blogs, Facebook posts, Twitter tweets, YouTube uploads, website galleries, etc.), moderating these when necessary, ensuring the appropriate content is localized and routed to where it needs to go, compiling hotfixes and patch notes, attending brainstorming sessions, writing, editing, more writing, responding to emails, and working within the department and company as a whole to try to better-support our games and community. We also communicate with fansites and help run the promotions and contests associated with our games, including everything from holiday contests to beta key giveaways. When events like product launches and BlizzCon come around, we support those as well.

For some additional glimpses into the daily work life of CMs, make sure to check out [url="http://wow.joystiq.com/2011/02/05/nethaera-addresses-questions-about-cm-process/"]Nethaera’s answers to some questions about the CM process[/url], and [url="http://us.blizzard.com/en-us/company/about/b20/interviews.html#thirdInterview"]“A Day In The Life - Micah Whipple: Community Manager/Editor.”[/url]