Today, I purchased 200,000,000 gold. The transaction went through, as in stating it was "purchased", yet no gold was delivered. After talking with an individual on the live chat service, I was informed that it can actually be 3 days before they have to deliver so that they can "run verification checks". Yet, they already took my money. This is illegal. After I expressed my displeasure with their response - this was sent to me via the ticket system:
Thank you for contacting Blizzard Entertainment and alerting me to your issue regarding The Diablo Auction house!
I understand it is frustrating to work hard for something and then for it to just be gone, Right now we have noticed some delay in items coming back from the auction house and we are looking into it but right now all items eventually make it to the players inventory.
Regrettably Diablo III support is not able to provide restorations for lost gold or items in the gold auction house because we cannot alter followers, artisans, or achievements. If something cannot be recovered using in-game systems, it is usually permanently lost, however, software glitches and bugs can occasionally happen so if you encounter one of these bugs, please report it using the Diablo III Bug Report Forum.
Submissions posted there not only have the benefit of allowing a community discussion around high-impact bugs, which can occasionally help in prioritizing them, but they also go straight to the people who can fix it! If you want to check on a bug, we also keep a list of known active issues at the top of that forum that all players can see.
Should you require further assistance, please click the Need More Help button and we will attempt to further resolve your issue. If you do not need any further assistance with this issue, clicking Message Read will close out this ticket for you. We hope you continue to enjoy your experience in World of Warcraft!
For more information on restorations in Diablo III, see our support article: <http://www.battle.net/support/article/4600047>
Thank you for your continued correspondence in regards to your account and for respecting our position.
My response was as follows:
Your response is not only a fine example of an automated response, but also your complete and utter incompetence to even understand the very basics of my issue. I didn't work for something and then have it taken away. You know would know this if you actually listened. I purchased gold from your company in the amount of 200,000,000 gold. The transaction cost me $5.88, of which your company took immediately. YET, THE GOLD WAS NEVER DELIVERED. I DIDN'T RECEIVE WHAT I PAID FOR. IS THIS PLAIN ENOUGH ENGLISH FOR YOU TO COMPREHEND? Don't tell me that it is your company's policy to delay transfer of gold for 3 days while doing "verification checks". That is the most lame, bull!@#$ answer I have ever heard. Are you aware that it is actually illegal to charge people for a service, and then not deliver? Apparently, according to my research, this appears to be a common theme with your company - as evidenced in this post http://us.battle.net/d3/en/forum/topic/6413173126.
I would suggest that you either deliver the gold that was purchased from order #1747366721 or refund my money TODAY (as in September 19th, 2013). Failure to comply will result in a class action lawsuit against your company. I would suggest you not underestimate the seriousness of your company's illegal actions.
If this company fails to either deliver the gold or my money back, believe me I will be filing a class action lawsuit against Blizzard Entertainment for fraud. I would suggest that if any of you have also experienced this - join me. We need to send a clear message that we will not sit idly by and allow people to steal from us. We will not go quietly into that good night, we will not forget, and we will not stop until we are treated as loyal customers SHOULD BE TREATED.