Diablo® III

[Mac] Low Performance Data Collection

(Locked)

Software:
System Software Overview:
System Version: Mac OS X 10.7.5 (11G63)
Kernel Version: Darwin 11.4.2
64-bit Kernel and Extensions: Yes
Time since boot: 2:06

Hardware:
Hardware Overview:
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: IM121.0047.B1F
SMC Version (system): 1.71f22

Graphics/Displays:
AMD Radeon HD 6750M:
Chipset Model: AMD Radeon HD 6750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C2950H-170
EFI Driver Version: 01.00.544
Displays:
iMac:
Display Type: LCD
Resolution: 1920 x 1080
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Other:
Input Source ID: com.apple.keylayout.Danish
Keyboard Layout: ANSI

How long after gameplay does the performance issues start?
When i enter "The Lair Of The Witch" in Inferno.

What are your exact symptoms when the performance issues start?
When i enter "The Lair Of The Witch" in Inferno, the FPS drops to unplayable levels right away and it just gets worse and worse.

What display mode are you playing in?
Fullscreen

What resolution(s) does this happen in?
1920x1080, tried every resolution and video settings, no change.

If you have an app that measures the Mac's temperature, like iStat Pro or SMC FanControl, what temps are you seeing?
SMC shows 55C, but i have tried to cool it down to about 30-40C, no change.

What FPS in-game do you see when these performance issues happen?
Before Entering lair of the witch, the FPS is about 30-40. After entering it drops to about 3-4 FPS after 5 secs.

D3Prefs.txt:
http://pastebin.com/KuhagXUG

Hope it helps
Software:

System Software Overview:

System Version: Mac OS X 10.7.5 (11G63b)
Kernel Version: Darwin 11.4.2
64-bit Kernel and Extensions: Yes
Time since boot: 1:31

Hardware:

Hardware Overview:

Model Name: MacBook Air
Model Identifier: MacBookAir5,2
Processor Name: Intel Core i5
Processor Speed: 1.8 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Boot ROM Version: MBA51.00EF.B01
SMC Version (system): 2.5f7

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 384 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
Displays:
Color LCD:
Display Type: LCD
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ISO

How long after gameplay does the performance issues start?
Immediately after i start the game..

What are your exact symptoms when the performance issues start?
lag, over 300 latency all the time, sometimes goes up to 400 and 500 constantly, every now and then it reaches 800 and more..

What FPS in-game do you see when these performance issues happen?
my Frame Rate is not a problem, i max it out at 30, but when i max it at 60, it goes around 40-50, something like that, my Frame Rate goes down when i attack many many many mobs consecutively..

What display mode are you playing in?
all of them, Windowed, Window-Full Screen, Full Screen

What resolution(s) does this happen in?
all of the resolutions.

If you have an app that measures the Mac's temperature, like iStat Pro or SMC FanControl, what temps are you seeing?
HD: 51
CPU: 60
Enclosed Base1: 39
Enclosed Base2: 39
Enclosed Base3: 36
Heatsink B: 42
Mem Bank A1: 49
Mem Controller: 43
Mem Controller: 45
sry i dont know what those are, i just copied what was on the app iStat Pro

Finally, please post your D3Prefs.txt file contents to http://pastebin.com/ and link the URL here:
http://pastebin.com/bQLn7jZ0

Thank you very much for doing something about this. I genuinely hope you can fix these problems, i have done my homework, and i have no idea, no possible clue of anything that could possibly be of any cause to this.
Support Forum Agent
Posts: 14,784
Thanks for the data collection guys, we're looking at all these current reports and newer reports for 1.0.6 as well.

If we need additional reports, we'll create a new thread to help get new reports.
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