Diablo® III

[Mac] 1.0.7 Known Issues & Bugs (update 2/28)

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Support Forum Agent
Hello Mac Community,

Below you will find the known issues list for our 1.0.7 patch. Please do not report bugs that you see on this list as we already know about them, and help out other players reporting bugs by referring them to this list.

Please note that documented bugs may not always be fixed in the order in which they were reported. In some cases, we may not have a timeline for a when a bug will be fixed and some bugs may not be able to be fixed at all. Thank you for your continued reports, and enjoy Diablo III.

For reference, patch 1.0.7 patch notes can be found here.

A list of current non-Mac specific known issues & bugs can be found here.

Mac Specific
  • Diablo III, World of Warcraft, StarCraft II may have low fps after a sleeping and waking a Mac (includes closing a portable).
    Temporary Solution: Restart your Mac, or adjust the OS resolution to a different setting and revert back.

  • Commad+Tab in fullscreen with Disable OS Shortcuts enabled will cause you to be unable to use Command+Tab outside of the game.

  • Returning from sleep, quitting the client, and then restarting the client will cause a crash (also known as an assertion).

  • Your status does not change to Auto AFK on a Mac client.

  • Switching viewing modes while watching a cinematic will cause the sound to not be synced with the video.

  • [HDMI] The client switches the desktop resolution to 1080i when running in Fullscreen mode on a 1080p display.
    Temporary Workaround: See this sticky for a temporary workaround available via Terminal.

  • An error message occurs stating that the 330M is not being supported.
    Workaround: Rerunning the client after closing the error message will launch the game successfully.


Misc Mac Known Issues (ongoing)
  • Crashing at Startup (Sonix Webcam Plug-in)
    We've recently seen some crashes with Diablo III Mac clients upon startup. Upon further investigation, this appears to be related to the web cam driver/plug-in. tw.com.sonix.webcam.sn9c201.
    Workaround: You can read this post for further information about updating or removing the driver/plug-in.

  • GeForce 9400 + USB Headset Performance Issues
    For those who don't remember this issue, USB headset on Macs with a GeForce 9400 can cause performance issues.

    If you are using a GeForce 9400 and a USB headset, basically combining the 2 will result into a drastic drop in performance in all OpenGL applications. This is a hardware bug with Mac OS X. Non-USB headsets are fine.
    • MacBook Pro owners with a GeForce 9400M and 9600M GT, please make sure that you are using the GeForce 9600M GT.
    • Non-Macbook Pros can unplug the USB headset to restore any post performance due to the hardware bug.
Edited by Machkhan on 2/28/2013 1:42 PM PST
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