Diablo® III

authenticator removed but still being asked

Please remove my authenticator i did it already through my account but the game still keeps asking ...
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why would yall remove your authenticators?
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11/01/2012 05:16 AMPosted by Zentari
why would yall remove your authenticators?


I just want it to ask every week instead of every login, or the site to ask me every 30 days instead of every login.

Something's wrong with their backend.
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I got this problem too, please fix it for me thanks ^^
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hi i have the same issue . i already removed Authenticator from the battle.net . however during the diablo3 log in page..i still need to use Authenticator..pls Help!
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I'm having the same problem. I tried to change my password as suggested, but now it is saying incorrect login information, and when I use the old password, it's still asking me for an authenticator.
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85 Worgen Druid
0
Posts: 1
I am having this problem as well... can someone help?
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I'm having this issue also, removed authenticator to update phones ROM, tried to change password but it didn't work tried to re-add the authenticator and the same result.

Edit: Changed my password and now the Battlenet website works fine and doesn't ask for an authenticator but the game thinks I have my old password and wants an authenticator code.

Edit#2: Spoke to a nice CS dude on the phone, he got me to delete the battle.net folder in C:\ProgramData\Blizzard Entertainment and that fixed it up. He sent me a mail to post here hope it helps someone out :)

" As discussed with you, simply removing the following folder should resolve this issue, where the Authenticator is still asked for in the game even after being removed:

Windows XP: C:\Documents and Settings\All Users\Application Data\Blizzard Entertainment\Battle.net\
Windows Vista and 7: C:\ProgramData\Blizzard Entertainment\Battle.net

If this does not resolve the issue then you would need to delete the following from the World of Warcraft folder:
WTF
Cache
Interface."
Edited by ChismoSF#6973 on 11/4/2012 1:34 AM PDT
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Hi, I have also removed authenticator for in-game login.. but sometimes I am still prompted for Authenticator.. pls help..
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Bump for resolution ^^
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ChismoSF, that didn't work for me :(. It still keeps asking for my authenticator...
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Nobody's helping ?
I remove the folder and it did not work.
Anyone have a better way ?

Edit: oh... weekends off ><
Guess i have to wait till monday :(
Edited by Francislty#6663 on 11/4/2012 7:20 AM PST
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hi omrakos, can you help me remove my mobile authenticator and update my password change? thx
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I have the same problem. I have already removed the mobile authenticator but still being prompt when i tried to log in to the game.
I have also reset the password, but only can log in the game using the old password.

Please help me reset my account.
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Support Forum Agent
Posts: 35,118
Everyone prior to this post in this thread should have had their logging in issue resolved via account resets.
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Posts: 1
same problem here, please do what you can? :( thank you
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Support Forum Agent
Posts: 35,118
Instinct,

The account's been reset. Please give it another try.
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edit: I've solved it.. I've used password recover instead!
Edited by HalayKing#1715 on 11/7/2012 5:45 AM PST
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Hi. Extremely sorry to trouble you but it would appear that i am facing the same problem. I would really appreciate it if you could help me to reset. Thanks!
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Support Forum Agent
Posts: 35,118
Enrapture,

The account has been reset, please try it again.
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