I was doing Naked Lust achievement and during encounter with Cydea I tried to unequip my helm. I never moved my cursor out of the inventory window. Unfortunately the game froze for a few seconds just as I was moving my helm. At the same time the little spider killed me and therefore the helm dropped to the ground. Because it was a boss encounter I was unable to pick it back after resurrection in the nearest checkpoint (single player mode). This leads to a situation that results with unexpected gear loss when killed during item swapping. My proposition would be to force storing swapped item in the inventory when the player is killed in the middle of the swapping process and cursor with an item is still inside inventory window, because that clearly means the player was NOT going to drop it out.
On the side note, does anyone have any idea what kind of steps I should perform to ask for mentioned item recovery, because currently the ticket system does not allow for any item related petitions?