Diablo® III

RMAH gold waiting 4.5 days and counting

I bought some gold on the RMAH on Thursday and my credit card was charged immeadiatly. However the auction is still showing as 'processing' and I have not recieved any gold...

I submitted a ticket after 48 hours and have yet to recieve a response to it.

I assume that this incredibly pathetic customer service will be blamed on the WoW Panda expansion but that is no excuse.

I expect this thread will be ignored as well...
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Support Forum Agent
Posts: 40,215

The transaction for he gold failed which is why you've not received it. It can take a few days for the financial institution to reverse the charge involved.

For more information, you'd need to wait for a response to your support ticket as we can't assist here in a public forum with Auction House transactions.
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Same for me it's been almost 2 weeks and I still have not received my gold or money back.
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Support Forum Agent
Posts: 40,215

I see a transaction on 2012-09-24 for a gold purchase marked as failed. That's about all I can tell you in here. You may need to check with PayPal to see if the charge has been reversed. Otherwise, you'll need to wait for a reply to the support ticket you just submitted.
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Thanks for looking into this Omarakos. The money has been refunded today. The auction log still shows as processing, not failed however.
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same thing is happening to me multiple times. the financial institution is showing the money is being credited back and then recharged day after day. Its in a loop. i just want the gold : P i payed for. I called blizz yesterday about it, and was told very rudely it takes 72 hours for u too get your gold. I was frustrated with this whole system at this point and mentioned the $81.20 purchase took place about a week ago. I was told this transaction didnt even show up (ID: 1385255038). I trust Blizzard's system so im sure this will be resolved. ive been playing blizz games since i was like 15 and im 22 now.
Edited by CiviL#1170 on 3/2/2013 8:05 AM PST
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also, if the purchase is failing. I would like to see that it failed in my auction log, all it says is "purchased".
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