Diablo® III

1600x900 Resolution eliminated?

Is it just me or is this option just no longer available?

It's my default resolution, and 1080p looks fine and all, but the game runs MUCH smoother when it's at my native resolution.

Any help?
Reply Quote
Support Forum Agent
Can you post your system specs so we can look at this?

    1. Launch Diablo III.
    2. Put Diablo III into Windowed Mode if it is not already in Windowed Mode.
    3. From the system menu bar, select Help > Copy Support Information: http://i49.tinypic.com/33njnzn.png
    4. Paste the contents of the copied system information here (Command-V)
Reply Quote
- Technical Support
90 Human Priest
6120
It's due to how the resolutions are set in the scaler. They're hardcoded to some very weird, non-standard resolutions. They "work", but because of how OS X double dips with the GPU scaler (the GPU scaler is on by default and cannot normally be turned off at all in OS X) and the scaler built into most monitors/TVs, some of the resolutions look really blurry and give people massive headaches.

I'm still trying to figure out why the client dev team chose to use those resolutions instead of reading the EDID information instead. At least that would have given us standard resolutions to pick from. And to make it even better, adding in the function to disable the HDMI 1.3a identifier flag would enable proper resolution detection on most TVs.

For now though, the best solution is to pick the resolution closest to 1920x1080.

________________________________________________
Official Mac Tech Support Forum Cookie™ (Mint Chocolate Chip)
Guaranteed tasty; Potentially volatile when dipped in General Forums Syrup®
Caution: This cookie bites back.
Reply Quote
Software:

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
64-bit Kernel and Extensions: Yes
Time since boot: 32 minutes

Hardware:

Hardware Overview:

Model Name: Mac mini
Model Identifier: Macmini5,2
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MM51.0077.B10
SMC Version (system): 1.75f0

Graphics/Displays:

AMD Radeon HD 6630M:

Chipset Model: AMD Radeon HD 6630M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C0171H-561
EFI Driver Version: 01.00.561
Displays:
LG TV:
Resolution: 1600 x 900 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Rotation: Supported
Television: Yes
SAMSUNG:
Resolution: 1600 x 900 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Television: Yes

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
Reply Quote
Support Forum Agent
What resolutions are available to you?

The thing,is, it should be available, as it should be set to your native resolution and generate a list of resolutions based on that.

What type of connector are you using to the displays? (HDMI to HDMI, minidisplay to DVI, etc)
Reply Quote
- Technical Support
90 Human Priest
6120
What resolutions are available to you?

The thing,is, it should be available, as it should be set to your native resolution and generate a list of resolutions based on that.

What type of connector are you using to the displays? (HDMI to HDMI, minidisplay to DVI, etc)


His native resolution is 1920x1080. Because of that, none of the lower resolutions will match 1600x900, as only the "native" resolution is a standard resolution. All others are oddballs. That's why I suggested using the next closest resolution to 1920x1080, since there will be no proper 1600x900 match.

________________________________________________
Official Mac Tech Support Forum Cookie™ (Mint Chocolate Chip)
Guaranteed tasty; Potentially volatile when dipped in General Forums Syrup®
Caution: This cookie bites back.
Reply Quote
Support Forum Agent
Forgot about that. I was checking out what resolution he had in the system specs.

In 1.0.4, there was the bug to where it was capping it at what your resolution was currently on the OS, and generating resolutions from there.

1.0.5 fixed the issue to where the functionality is the same as WoW.
Reply Quote
I'm using an HDMI to HDMI connecter.

I had this issue with the PTR as well - lack of 1600x900 resolution, but the live client was fine - I had the resolution that worked for me.

Pre 1.0.5 I don't think I even had 1920x1080 available to select.

This is what my drop down shows:
http://imageshack.us/a/img600/6641/resolutionsl.png

This is what my Display Settings shows me:
http://imageshack.us/a/img837/670/screenshot20121016at433.png

EDIT:
I don't know if it would have any effect, but I'm using two monitors. Both are set to 1600x900. The underscan level is set to 0 for both of them if that is any indication of native resolution.

Both monitors are 26" HDTVs.
Edited by Dnovelta#1570 on 10/16/2012 4:38 PM PDT
Reply Quote
Support Forum Agent
Thanks for the screenshot.

Tiapriestess is correct about this.

The intended functionality is there: http://us.battle.net/wow/en/forum/topic/6471447232#4

This means it will use the native resolution of the display, which is the 1920x1080, and generate it there. even if you set it to a lower resolution, the native resolution is always 1920 x 1080.

This was actually implemented in 1.0.4, however it had a bug to where the resolutions generated would be based on what your OS resolution was set. For you, it was generating 1600x900 and then 9 different resolutions based on that.

Since the bug was fixed, it is now generating 9 resolutions off the 1920x1080.
Edited by Machkhan on 10/16/2012 4:43 PM PDT
Reply Quote
So, what you're telling me is my native resolution as far as the game goes is 1080p?

EDIT:
So my resolutions haven't been at their native values?
Edited by Dnovelta#1570 on 10/16/2012 4:46 PM PDT
Reply Quote
Support Forum Agent
Well, 1920 x 1080 is the native resolution that the game is picking up based on your display, but yes.
Reply Quote
Well, alright then. Thanks for the assistance.

I've learned a little bit about my computer today, haha.

Keep up the good work!
Reply Quote
Support Forum Agent
I'm speaking to S4d1k to get some additional info about your case. Stay tuned :)
Reply Quote
Will do!
Reply Quote
Blizzard Employee
What is the brand/model of your TVs?
Reply Quote
I'm using a Samsung and an LG.

Not 100% of the models though.

EDIT: I've got to head out for a bit - but I'll make sure to come back and provide any additional information.

Also, the game itself runs fine. I'm just not used to the 1080p resolution is all.
Edited by Dnovelta#1570 on 10/16/2012 5:41 PM PDT
Reply Quote
- Technical Support
90 Human Priest
6120
Underscan has no impact on native resolution and is simply a function of the GPU scaler. Under most circumstances you want that set to "0", as you do now.

I just tried this command in terminal and it let me use Diablo 3 at the current resolution that my OS is set to:

defaults write com.blizzard.diablo3 DesktopModeIsDefault 1

Once entered Diablo 3 can use your current desktop resolution as if it were the native resolution. In order for this to work, you must first set your desktop resolution to 1600x900, and then launch Diablo 3.

To revert your preference file, issue the following command in Terminal:

defaults delete com.blizzard.diablo3 DesktopModeIsDefault

You should make a backup of this file before attempting this, just in case. The file is located here:

/Users/AccountName/Library/Preferences/com.blizzard.diablo3.plist

Try this and see if it lets you use your desktop OS resolution instead of forcing your screen's native resolution.

________________________________________________
Official Mac Tech Support Forum Cookie™ (Mint Chocolate Chip)
Guaranteed tasty; Potentially volatile when dipped in General Forums Syrup®
Caution: This cookie bites back.
Reply Quote
Support Forum Agent
You figured that out Tia based off the wow terminal command, correct? lol.
Edited by Machkhan on 10/16/2012 7:54 PM PDT
Reply Quote
- Technical Support
90 Human Priest
6120
Well, it works :P

________________________________________________
Official Mac Tech Support Forum Cookie™ (Mint Chocolate Chip)
Guaranteed tasty; Potentially volatile when dipped in General Forums Syrup®
Caution: This cookie bites back.
Reply Quote
Blizzard Employee
Dnovelta, I really need the exact model to help you.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]